Answer Emergency; Call Agent; Use Supervisor Observe And The Supervisor Headset Jack - Avaya 3905 User Manual

Answer Emergency

When your phone rings steadily
for 30 seconds and the Answer
Emergency indicator flashes:
/
/
To disconnect from the
emergency call:
/

Call Agent

To call an agent:
/
Call Agent
Agent1
or
To leave Call Agent state:
/

Use Supervisor Observe and the Supervisor Headset Jack

The Supervisor Observe
3905 Digital Deskphone. It has an associated LED.
A supervisor can listen in on an active call at an ACD terminal by connecting
the headset into the jack near the Supervisor Observe Key on an agent's
Call Center supervisor features
1. Press the
return to the call in progress.
2. Press the
Press the
1. Press
2. Press the
the agent or dial the agent's position
ID.
Press the
Key is located in the upper left corner of the Avaya
Hold Key if you intend to
Answer Emergency
Goodbye Key.
Call Agent Key.
Agent Key assigned to
Goodbye Key.
Key.
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