When Problems Occur While Logging In - Ricoh Aficio MP C6503SP User Manual

10. Troubleshooting
Message
"XXX cannot be YYY
because the Digital
Signature's device certificate
is not currently valid."
(XXX and YYY indicate the
user action.)
"XXX cannot be YYY
because there is a problem
with the Digital Signature's
device certificate. Check the
device certificate."
(XXX and YYY indicate the
user action.)
• If a fax or an e-mail cannot be sent and a message appears which states that there is a problem
with the device certificate or user certificate, a new certificate must be installed. For details about
how to install a new certificate, see "Configuring S/MIME" or "Protecting Communication Paths via
a Device Certificate", Security Guide.

When Problems Occur While Logging In

Message
"Authentication has failed."
"Authentication has failed."
248
Cause
The device certificate (PDF
with digital signature or
PDF/A with digital
signature) has expired.
There is no device certificate
(PDF with digital signature or
PDF/A with digital
signature), or the certificate
is invalid.
Cause
The entered login user name
or login password is not
correct.
The machine cannot perform
authentication.
Solution
A new device certificate (PDF with
digital signature or PDF/A with digital
signature) must be installed. For details
about how to install a device certificate
(PDF with digital signature or PDF/A
with digital signature), see
"Configuring PDFs with Electronic
Signatures", Security Guide.
A new device certificate (PDF with
digital signature or PDF/A with digital
signature) must be installed. For details
about how to install a device certificate
(PDF with digital signature or PDF/A
with digital signature), see
"Configuring PDFs with Electronic
Signatures", Security Guide.
Solution
For details about the correct login user
name and login password, see "Basic
Authentication", Security Guide.
For details about authentication, see
"Configuring User Authentication",
Security Guide.