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• If a fax or an e-mail cannot be sent and a message appears which states that there is a problem
with the device certificate or user certificate, a new certificate must be installed. For details about
how to install a new certificate, see Security Guide.
When Problems Occur While Logging In
Message
"Authentication has failed."
"Authentication has failed."
When the User Lacks Privileges to Perform an Operation
Message
"You do not have the
privileges to use this
function."
"The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted."
Cause
The entered login user name
or login password is not
correct.
The machine cannot perform
authentication.
Cause
The logged in user name
does not have permissions
for the selected function.
You have tried to delete files
without the permission to do
so.
When Other Messages Appear
Solution
For details about the correct login user
name and login password, see
Security Guide.
For details about authentication, see
Security Guide.
Solution
For details about how to set
permissions, see Security Guide.
To check your access permission for
stored documents, or to delete a
document you do not have permission
to delete, see Security Guide.
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