Holding Features; Call Hold - Panasonic KX-TDA100 Features Manual

1.11 Holding Features

1.11 Holding Features

1.11.1 Call Hold

Description
An extension user can put a call on hold. The following features are available depending on
the result.
Call Hold General
Exclusive Call Hold
The result of the holding operation can be determined through system programming. Pressing
the HOLD button again just after the first time alternates the mode between General and
Exclusive Call Hold.
Conditions
• A PT user can hold an intercom call and multiple trunk calls simultaneously. An SLT user
can hold either an intercom call or a trunk call. To hold multiple intercom calls on a PT
simultaneously, use the Call Park feature. Call Park feature can also be used to hold
multiple intercom calls and/or trunk calls simultaneously on an SLT.
• It is possible to put a call on hold while dialling a trunk call or hearing a ringback tone.
• Music on Hold
Music, if available, is sent to the held party.
• Hold Recall
If a call on hold is not retrieved within a preprogrammed time period (
Time), Hold Recall is heard at the extension which put the call on hold. If the extension is
engaged in a call, the hold alarm will be heard.
• If an outside party is placed on hold and not retrieved within a preprogrammed time
period, the call is automatically disconnected. This timer starts when Hold Recall
activates.
• Automatic Call Hold
A PT user can programme holding of the a current call when pressing another CO/G-DN/
INTERCOM button. If this feature is not enabled, the current call will be disconnected.
[Example]
It is possible to receive a call by pressing the flashing G-DN button, this puts the current
intercom call (on the INTERCOM button) on hold. To return to the held call, press the
INTERCOM button.
• Call Hold Retrieve Deny
If an extension user cannot call certain extensions on a COS basis (
in Section 1.1.2 Internal Call Features—SUMMARY), he cannot retrieve the held call
which the extensions made.
• SLT Hold Mode
It is possible to choose how to hold a line and transfer a call with an SLT in the following
methods:
120 Feature Guide
Feature
Any extension can retrieve a held call.
Only the extension user who held the call can retrieve it.
Description
Hold Recall
Internal Call Block