Avaya definity Operation Manual page 92

Glossary and Abbreviations
Automatic Call Distribution (ACD) split
A method of routing calls of a similar type among agents in a call center. Also, a group of extensions that are
staffed by agents trained to handle a certain type of incoming call.
Automatic Route Selection (ARS)
A feature that allows the system to automatically choose the least-cost way to send a toll call.
B
barrier code
A security code used with the Remote Access feature to prevent unauthorized access to the system.
BLF
Busy Lamp Field
bridge (bridging)
The appearance of a phone's extension at one or more other phones.
bridged appearance
A call appearance on a phone that matches a call appearance on another phone for the duration of a call.
C
call appearance
1. For the attendant console, six buttons, labeled a–f, used to originate, receive, and hold calls. Two lights
next to the button show the status of the call appearance.
2. For the phone, a button labeled with an extension and used to place outgoing calls, receive incoming calls,
or hold calls. Two lights next to the button show the status of the call appearance.
Call Detail Recording (CDR)
A feature that uses software and hardware to record call data (same as CDRU).
CAS
Centralized Attendant Service or Call Accounting System
CDR
See Call Detail Recording
Class of Restriction (COR)
A feature that allows up to 64 classes of call-origination and call-termination restrictions for phones,
voice-terminal groups, data modules, and trunk groups. See also
Class of Service (COS)
A feature that uses a number to specify if voice-terminal users can activate the Automatic Callback, Call
Forwarding All Calls, Data Privacy, or Priority Calling features. See also
communications system
The software-controlled processor complex that interprets dialing pulses, tones, and keyboard characters and
makes the proper connections both within the system and external to the system. The communications
system itself consists of a digital computer, software, storage device, and carriers with special hardware to
perform the connections. A communications system provides voice and data communications services,
including access to public and private networks, for telephones and data terminals on a customer's premises.
See also switch.
86 DEFINITY ECS Console Operations
(CDR).
Class of Service (COS).
Class of Restriction (COR).