Avaya definity Operation Manual page 91

Glossary and abbreviations
GL
A
AAR
See Automatic Alternate Routing
Abbreviated Dialing (AD)
A feature that allows callers to place calls by dialing just one or two digits.
AAR
Automatic Alternate Routing
ACD
See Automatic Call Distribution
access code
A 1-, 2-, or 3-digit dial code used to activate or cancel a feature, or access an outgoing trunk.
ACD
See Automatic Call Distribution
call.
AD
See Abbreviated Dialing
administer
To access and change parameters associated with the services or features of a system.
administration terminal
A terminal that is used to administer and maintain a system. See also terminal.
appearance
A software process that is associated with an extension and whose purpose is to supervise a call. An
extension can have multiple appearances. Also called call appearance, line appearance, and occurrence. See
also call appearance.
ARS
See Automatic Route Selection
attendant
A person at a console who provides personalized service for incoming callers and voice-services users by
performing switching and signaling operations. See also
attendant console
The workstation used by an attendant. The attendant console allows the attendant to originate a call, answer
an incoming call, transfer a call to another extension or trunk, put a call on hold, and remove a call from hold.
Attendants using the console can also manage and monitor some system operations. Also called console. See
also attendant.
Automatic Alternate Routing (AAR)
A feature that routes calls to other than the first-choice route when facilities are unavailable.
Automatic Call Distribution (ACD)
A feature that answers calls, and then, depending on administered instructions, delivers messages appropriate
for the caller and routes the call to an agent when one becomes available.
(AAR).
(ACD).
(ACD). ACD also refers to a work state in which an agent is on an ACD
(AD).
(ARS).
attendant console.
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