Lexmark MX71x Service Manual page 261

Action
Step 6
Print the following:
•
Error log
•
Menu settings page
•
Network settings page
Does the error remain while these pages were printing?
Step 7
Note: Before performing this step, write down the following
information about the file being sent to the printer:
•
Application used
•
Operating system
•
Driver type
•
File type (PCL, PostScript, XPS, etc.)
a
Reattach the communications cable.
b
POR the printer.
c
Send the printer a print job.
Does the error remain?
Step 8
a
POR the printer.
b
Send a different print job to the printer.
Does the error remain?
Step 9
a
Upgrade the firmware.
Note: Contact your next level of support for the correct firmware
level to use.
b
POR the printer.
c
Send the printer a print job.
Does the error remain?
Step 10
Is the device an MFP?
Step 11
Run a copy job.
Does the error remain?
Step 12
Run a scan to PC job.
Does the error remain?
Yes
Go to step 31.
Go to step 8.
Go to step 9.
Go to step 31.
Go to step 11.
Go to step 31.
Go to step 31.
Diagnostic information
261
7463
No
Go to step 7.
Go to step 10.
Go to step 10.
Go to step 10.
Go to step 13.
Go to step 12.
Go to step 13.