Observing A Call - Avaya 1140E User Manual

Supervisor features

Observing a call

Use the Observe
Note: Use this feature to listen to a conversation between an Agent
and a Customer, or to create a three-party conference with the
Supervisor, Agent and Customer.
To observe a call:.
Observe
Agentkey
or
RAG
CallAgt
Observe
38
feature to monitor an agent in a call.
1. Press the
2. Choose one of the following:
— Press a selected
— Dial the agent's Position ID.
3. Choose one of the following:
— Press the
— Press the
— Proceed to step 4.
4. Press the
observation.
Observe key.
Ring Agent
three party call, so that you can
break in to the call, and speak to
both the caller and the agent.
Call Agent
the agent you are monitoring.
Observe key to terminate the
Agent key.
key creating a
key to talk to