Helpcenter - IBM Aptiva Reference Manual

HelpWare support and services
How and when do I contact the IBM PC HelpCenter?
Name
Address
Telephone number
Machine and model type:
Serial number:
Registration number:
(when you receive one)
Date of purchase:
• description of the problem
• exact wording of any error messages
• hardware and software configuration information for
your system
If your call is not covered by 30-day "Up and Running"
support or the Limited Warranty, you may be required to
provide a major credit card number for support. You will
not be billed if it is determined that your call is covered
under "Up and Running" support or the Limited
Warranty.
89