Helpcenter - IBM Aptiva Reference Manual

HelpWare support and services
Note
To find your machine and
model type as well as
your serial number, look
on the front lower right
corner of the system unit.
Note
If your call is not covered
by 30-day "Up and
Running" support or the
warranty, you will be
required to provide a
major credit card number
for support.
30-day "Up and Running" support. If you have questions
about setting up your system, we're here to help.
Within the first 30 days that you have your computer,
you can call us at no additional charge to ask questions
about:
• setting up your system and attaching a monitor and
printer
• starting the preloaded operating system
• starting the preloaded and bundled software
programs
Long distance telephone charges may apply. We will
calculate the 30 days from the date of purchase.
Software technical support. If you need help setting up or
installing the preloaded or bundled software programs
during the 30-day "Up and Running" support period,
technical support representatives will help you install (or
reinstall) the software that came with your computer if
necessary. HelpWare support will ensure that the
program is successfully loaded so that you can start the
program. Support for your "how to" questions about
software programs is available for a fee. For more
information, see "How and when do I purchase
additional support?" on page 90.
Additional support. There are times you may need
additional assistance after the 30-day "Up and Running"
support period. You may also require "how to" help and
support as you use your Aptiva PC. IBM PC HelpCenter
technicians can assist you for a fee. For more
information, see "How and when do I purchase
additional support?" on page 90.
Hardware warranty service. In some cases, the Aptiva PC
that you purchased may not function as warranted. If
this happens, during the period of your warranty, the
IBM PC HelpCenter will provide warranty service for
IBM factory installed hardware.
How and when do I contact the IBM PC HelpCenter?
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