IBM Aptiva Reference Manual page 49

If the problem is...
ScrollPoint Mouse does
not scroll windows
Modem / communications
errors
Here's what to do...
Make sure the program supports the scrolling mouse.
Some programs do not.
1 Make sure the telephone cord is securely connected.
The Setup Poster shows how the cord should be
connected.
2 Make sure the telephone line works by plugging a
working telephone into the same telephone outlet
that the computer was plugged into. Then make sure
you can place a call.
3 Make sure you are calling the correct number, and that
you are using the correct communications settings.
For additional help, refer to the documentation for
your communications software.
4 Make sure no one is using the telephone while you
are communicating with another computer.
5 If some communications programs work but others
do not, there may be a configuration problem. For
additional help, refer to the documentation for your
communications software.
6 Make sure your modem cord is connected to an
analog telephone line. The local telephone company
can help you determine the type of telephone line.
7 Make sure the modem adapter card is installed
correctly. For instructions on working with adapter
cards, see the Aptiva online help.
If any of these problems continue after taking the actions
listed, run the diagnostics programs that came with your
computer. If you need service, see "HelpWare support and
services" on page 79.
Solving hardware problems
Troubleshooting
45