IBM Aptiva Reference Manual page 96

single incident
3-incident pack
10-incident pack
92
3-incident pack. The 3-incident pack allows you to
purchase a block of problem resolutions at a discount
from the single incident price. This option is payable
only by credit card. The 3-incident pack expires one year
from the date of purchase.
10-incident pack. The 10-incident pack allows you to
purchase a block of problem resolutions at a discount
from the single incident price. This option is payable
only by credit card. The 10-incident pack expires one
year from the date of purchase.
An incident is a request for telephone assistance about
a single question or problem. An incident may involve
multiple conversations or actions which may include
(but are not limited to):
• your initial request
• research by IBM
• a call back from IBM to you.
Requests for assistance on multiple questions or
problems will be considered as multiple incidents.
To order additional support packages.
• In the United States, call 1-919-517-2800.
• In Canada, call 1-800-565-3344 (excluding holidays).
• Use the following part numbers when you call:
US Part Number
2419720
2419721
2419722
How and when do I purchase additional support?
Canadian Part Number
EPCS1
EPCS3
EPCS10