Scanner Features; Troubleshooting; Notes And Restrictions - Fuji Xerox DocuCentre-II 3005 Administrator's Manual

16 Problem Solving

Scanner Features

This section describes the troubleshooting, and notes and restrictions when using the

scanner features.

Troubleshooting

The possible causes, check points, and remedies for problems when using the scanner
features.
When SMB transmission to Windows Server 2003 fails
If the time setting on the
machine does not agree with
that of Windows, SMB
transmission using the SMB
signature is not available.
Others
On Windows Server 2003 or
Windows XP, users who do
not set a password cannot
use SMB transmission.
16
On Windows 2000, Windows
Server 2003 or Windows XP,
SMB transmission using the
SMB direct host feature is not
available.
SMB transmission is not
available when a DFS access
path (\\Domain name\Shared
name) is designated.

Notes and Restrictions

The following are the notes and restrictions for using the scanner features.
Refer to the Readme contained in the CentreWare Utilities CD-ROM for the notes and
restrictions on Network Scan Driver and Mailbox Viewer2.
Retrieving Documents from Mailbox
166
Cause
Symptom
When [Delete/Save Documents] is set to [Save], the same document can be
accessed by multiple clients.
Check point
Although the user name and
password are correctly
entered, SMB transmission
fails.
Remedy
Follow the steps below to change the settings of network
access.
1. Start Windows, and select [Control Panel] >
[Administrative Tools] > [Local Security Policy].
2. Select [Security Settings] > [Local Policies] > [Security
Options].
3. Change [Account: Restrict empty password from local
account to console login only] to [Disabled].
The SMB direct host feature (SMB transmission that does
not require NetBIOS) is not supported. Change [NetBIOS
over TCP/IP] to [Enabled].
The DFS access path is not supported. Use the UNC path
(\\Host name\Shared name) instead.
Remedy
Synchronize the time settings
of the machine and Windows.