Parking And Retrieving Calls; Parking And Retrieving Calls On The Lync Server; Park Calls; Retrieving Parked Calls - Polycom VVX 101 User Manual

Polycom VVX Business Media Phones User Guide

Parking and Retrieving Calls

Using the Call Park feature, you can park a call on the server or another contact's line and retrieve the call
from any phone on your network. The Call Park feature is available on VVX phones registered with a Lync
or BroadWorks server. See the following sections for more information on using Call Park:

Parking and Retrieving Calls on the Lync Server

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Parking and Retrieving Calls on the BroadWorks Server
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Parking and Retrieving Calls on the Lync Server
Using the Lync Call Park feature, you can park up to eight calls while you continue to make calls and answer
other incoming calls on your phone. Call Park is different from call hold in that the call is placed in a call orbit
on the Microsoft ® Lync
retrieved by any Lync-compatible phone with access to the orbit.
This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find
out if this feature is available on your phone.

Park Calls

You can park up to eight active or held calls on your line. If you try to park additional calls, a message
displays stating that the maximum number of calls have been parked on the server.
To park an active call:
» During a call, press the Park soft key.
The call is placed in the call orbit and given an retrieval number, as shown next.
After you park a call, you can retrieve the call or provide another contact with the call retrieval number to
retrieve the call.

Retrieving Parked Calls

Parked calls are placed in the call orbit and given a retrieval number to retrieve the call. When a parked call
is retrieved, a notification showing that the call was picked up and by whom is shown on the phone of the
person who parked the call.
If a parked call is not retrieved within a set time limit, the call is returned to the person who parked the call.
For example, if Betty parked a call and no one retrieves the call, the server returns the call to Betty's line. If
Polycom, Inc.
® Server. Calls placed in the call orbit are given a retrieval number and can be
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