Transfer Boss Calls; Call On Behalf Of A Boss - Polycom VVX 101 User Manual

Polycom VVX Business Media Phones User Guide
To resume a call held on a boss's line:
1 Press and hold the boss's line key.
2 Select the call and select Pickup.

Transfer Boss Calls

After a delegate answers a delegation call, the delegate can transfer the call to the boss's phone using Safe
Transfer, which enables the delegate to transfer the call to the boss's phone and prevent the call from going
to voicemail if the boss does not answer the call.
To transfer a delegation call to the boss's phone:
» During a delegation call, press More > Safe Xfer.
The Calls screen is displayed.
If the boss is not available to answer the transferred call, a notification stating that the call was not answered
is displayed on the delegate's phone, and the delegate can resume the call.
Transfer to Boss Voicemail
If a boss is unavailable to take calls, delegates can transfer the calls directly to a boss's voicemail.
To transfer a call to a boss's voicemail:
» During a delegation call, press Boss VM.

Call on Behalf of a Boss

As a delegate, you can make calls on behalf of your assigned boss's lines.
To place a call on behalf of an assigned boss:
1 Press and hold the boss's line key.
2 Select On behalf, as shown next.
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