Troubleshooting - Symbol PPT 8800 Product Reference Manual

PPT 8800 with Windows Mobile 2003 Software for Pocket PCs Product Reference Guide

Troubleshooting

Problem
Terminal does not turn on. Lithium-ion battery not
Rechargeable lithium-ion
battery did not charge.
Cannot see characters on
display.
Fail to communicate with
IrDA printer.
10-4
Table 10-1. Troubleshooting Your Terminal
Cause
charged.
Lithium-ion battery not
installed properly.
System crash.
Battery failed.
Terminal removed from
cradle while battery was
charging.
Terminal not powered
on.
Distance from printer is
between 5 inches and 39
inches.
Obstruction interfered
with communication.
Application is not
enabled to run IrDA
printing.
Solution
Charge or replace the lithium-ion battery in
the terminal.
Ensure battery is installed properly. See
Installing the Battery on page 1-7.
Perform a soft reset. If the terminal still does
not turn on, perform a hard reset. See
Resetting the Terminal
Replace battery. If your terminal still does
not operate, try a soft reset, then a hard
reset. See Resetting the Terminal
2-34.
Insert terminal in cradle and begin charging.
The standard battery requires
approximately 2 1/2 hours to recharge fully
and the optional larger capacity battery
charges in approximately five hours.
Press the Power button.
Bring the terminal closer to the printer and
attempt communication again.
Check the path to ensure no objects were in
the way.
Printer support must be included with the
application to run IrDA printing on the
terminal. See your System Administrator.
on page 2-34.
on page