Resolving Search- Or Directory-Related Problems; Trouble Message Resolution - Avaya DEFINITY 4630 User Manual

Resolving Search- or Directory-Related Problems

Resolving Search- or Directory-Related
Problems
Search-related problems may occur due to improper search criteria being entered
or when valid search criteria does not produce the desired result. For example,
you may enter an invalid name which cannot be located on the Telephone Number
database being searched, or enter a valid name which is not included in the
database.
Because using the Directory application to locate telephone numbers involves
connection to your Corporate Directory server, directory- or network-related
problems may occur from time to time. Such problems may involve not being able
to connect to, or receive a response from, the server, or a slow response due to
server or network congestion.
When a search (or query) cannot be successfully completed, a Trouble screen (an
example of which is illustrated below) displays messages to help you determine
the problem. Based on the message displayed, you can determine whether to
re-initiate the search, or contact your Telephone System Administrator for
assistance.

Trouble Message Resolution

Most Trouble messages require the involvement of your System Administrator.
Those which are search-related require you to re-initiate your search after
verifying and/or modifying your search criteria.
If you receive either of the following messages, verify your search criteria and
re-try the query:
Issue 1 December 2001 5-9