Avaya DEFINITY 4630 User Manual page 87

Basic Troubleshooting
Problem/Symptom
Display shows an error/informational
message
No dial tone
Echo, noise or static when using a
headset; handset operation works
properly
Suggested Resolution
Most messages involve
server/phone interaction. If you
cannot resolve the problem based
on the message received, contact
your Telephone System
Administrator for resolution.
Make sure both the handset and
line cords into the phone are
securely connected. Note that there
may be a slight operational delay if
you unplug and reconnect the
phone.
If nothing appears on the display,
check your power source.
Check to be sure your phone is
communicating with the switch;
select any Speed Dial button or any
outgoing Call Log entry. If the
outgoing call completes, there is a
problem with the dial tone itself, and
you should contact your System
Administrator for resolution. If the
call does not go through, contact
your System Administrator who will
determine whether the problem is
with the phone, the switch or the
network.
Always contact your Telephone
System Administrator if the
troubleshooting steps do not
produce the desired result.
Check the headset connection.
If the connection is secure, verify
that you are using an approved
headset, base unit and/or adapter,
as described in the list of approved
Avaya Communication compatible
Headsets in Chapter 8 of this guide.
Issue 1 December 2001 9-3