Basic Troubleshooting - Avaya DEFINITY 4630 User Manual

Basic Troubleshooting

Problem/Symptom
Phone does not activate after
connecting it the first time
Phone does not activate after a
power interruption
Characters do not appear on the
Display screen
9-2 Issue 1 December 2001
Suggested Resolution
Unless your System Administrator
has already initialized your
telephone, you may experience a
delay of several minutes before it
becomes operational. Upon plug-in,
your telephone immediately begins
downloading its operational
software, its IP address and any
special features programmed by
your System Administrator from the
server to which it is connected.
Report any delay of more than 5
minutes to your System
Administrator.
Allow a few minutes for
re-initialization after unplugging,
powering down the phone, server
problems or other power
interruption causes.
See "Phone does not activate after
connecting it the first time" above.
Check all lines into the phone to be
sure it is properly connected.
Check the power source to be sure
your telephone is receiving power.
Perform the following Test
procedure: with the telephone idle
(on-hook), press and hold the Mute
button while dialing this sequence:
8 3 7 8 #. The display should
indicate the self-test has started
then report if the test was
successful or failed. If nothing
appears on the display,and the
phone is receiving power, your
phone may need to be replaced.
If the above suggested solutions do
not resolve the problem, reset or
power cycle the phone.