Loss - Mercedes-Benz 2016 Metris Operator's Manual

SmartKey
72
Problems with the SmartKey
Problem
It is no longer possible to
lock the vehicle using
the key.
The turn signals do not
flash when the vehicle is
locked.
It is no longer possible to
lock or unlock the vehi-
cle using the key.
The engine cannot be
started using the key.
You have lost a key.
You have lost the
mechanical key.
Possible causes/consequences and M M Solutions
The doors are not closed properly.
Close the doors properly and lock the vehicle again.
X
The central locking system has malfunctioned.
Lock the vehicle using the mechanical key (
X
down the locking knob and then close the doors.
Have the central locking system checked as soon as possible at a
X
qualified specialist workshop.
The key battery is weak or discharged.
Point the tip of the key at the driver's door handle from very close
X
range and press the % or & button.
If this does not work:
Replace the key battery (
X
or
Lock or unlock the vehicle using the mechanical key (
X
The key is faulty.
Lock the vehicle with the mechanical key (
X
Have the key checked at a qualified specialist workshop.
X
The on-board voltage is too low.
Switch off all non-essential consumers, such as interior lighting, and
X
try to start the engine again.
If this does not work:
Check the starter battery and charge it if necessary (
X
or
Jump-start the vehicle (
X Y
or
Consult a qualified specialist workshop.
X
Have the key deactivated at a qualified specialist workshop.
X
Report the loss immediately to the vehicle insurers.
X
If necessary, have the mechanical locks replaced.
X
Report the loss immediately to the vehicle insurers.
X
If necessary, have the mechanical locks replaced.
X
page 70) or press
Y
page 70).
Y
page 70).
Y
page 263).
page 70).
Y
page 254).
Y