Troubleshooting - Xantrex 807-1055 Owner's Manual

Freedom HFS IC Owners Guide.book Page 29 Friday, September 11, 2015 2:54 PM

Troubleshooting

ELECTRICAL SHOCK AND ENERGY HAZARD
Do not disassemble the Freedom HFS. It does not contain any user-
serviceable parts. Attempting to service the unit yourself could result in
an electrical shock or burn.
Failure to follow these instructions can result in death or serious
injury.
To obtain service go to "Contact Information" on
IMPORTANT:
page i.
This section will help you narrow down the source of any problem
you encounter. Before contacting customer service, please work
through the steps listed below:
1. Check for any error codes displayed on the display screen. If a
message is displayed, record it before doing anything further.
2. As soon as possible, record the conditions at the time the
problem occurred so you can provide details when you contact
customer service for help. Include the following information:
• What loads the Freedom HFS was running or attempting to
run
• What the battery condition was at the time (voltage, state
of charge, etc.) if known
975-0727-01-01
• Recent sequence of events
• Any known unusual AC shore power factors such as low
voltage, unstable generator output, etc.
• Whether any extreme ambient conditions existed at the
time (temperature, vibrations, moisture, etc.)
3. If your Freedom HFS is not displaying an error code, check the
following to make sure the present state of the installation
allows proper operation:
• Is the inverter located in a clean, dry, adequately ventilated place?
• Are the battery cables adequately sized as recommended in
the Installation guide?
• Is the battery in good condition?
• Are all DC connections tight?
• Are the AC input and output connections and wiring in
good condition?
• Are the configuration settings correct for your particular
installation?
• Are the display panel and the communications cable
properly connected and undamaged?
• Are all disconnects and AC breakers closed and operable?
• Have any of the fuses blown in the installation?
4. Contact customer support for further assistance. Please be
prepared to describe details or your system installation and to
provide the model and serial number of the unit.
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