Music-On-Hold Options; To Supply Music, Tone Or Silence To Callers On Hold; Hot Line; Assigning Extension Names - Mitel 3000 Administrator's Manual

MUSIC-ON-HOLD OPTIONS

When an external call is placed on hold, you can choose between supplying music, a tone, or silence to the
caller. The music source can be internal, in which case it is integrated into the system and cannot be
changed, or external, in which case an external source must be connected to your system.

To Supply Music, Tone or Silence to Callers on Hold

•
From the programming extension, press the PROGRAM key.
•
Press the Scroll Down key ( ) until "System Programming" is displayed.
•
Select "System Programming".
•
Enter the System Programming Password and select "System".
•
Press the Scroll Down key ( ) until "Music On Hold" is displayed.
•
Select "Music On Hold".
•
Select the option ("Internal Source", "External Source", "Tone On Hold" or "Silence") that you want.
The default is "Internal Source" and the "♦" indicates the current program setting. Internal callers are
always returned "Tone On Hold".
•
If external source is selected, the extension menu is displayed. Select the extension that the external
music-on-hold module is connected to.
Press the speakerphone key to finish programming.

HOT LINE

Extensions can be programmed so that they automatically dial a number when they go off-hook. The
number dialed can be an extension or an external number.
From the programming extension, press the PROGRAM key.
•
Press the Scroll Down key ( ) until "System Programming" is displayed.
•
Select "System Programming".
•
Enter the System Programming Password and select "Extensions".
•
Press the Scroll Down key ( ) until "Hot Line" is displayed.
•
Select "Hot Line".
•
Select the extension from the extension menu.
•
Enter the number to be dialed. If you wish to dial an external number, enter 9 or another line access
code, before the external telephone number, to select a line.
Press the speakerphone key to finish programming.
Note: When a Feature Phone is programmed as a hot line, no other features can be invoked after it is
programmed. As soon as you go off-hook on the Feature Phone, the number is dialed.
Note: A common application for the hot line feature is for a fax or modem. The extension can be set to
automatically select a CO line so the fax or modem does not have to dial 9.
Note: The Hot line feature cannot be programmed on extension 20.

ASSIGNING EXTENSION NAMES

You can assign names to extensions. When an extension receives an internal call, its display will show the
calling extension name in the place of the calling extension number.
•
From the programming extension, press the PROGRAM key.
•
Press the Scroll Down key ( ) until "System Programming" is displayed.
•
Select "System Programming".
•
Enter the System Programming Password and select "Extensions".
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Mitel 3000
Administrator's Manual