Holding And Transferring Calls; System Hold; To Place An External Call On System Hold; Associated Hold - Mitel 3000 Administrator's Manual

HOLDING AND TRANSFERRING CALLS

System Hold

You can place external calls on hold so that other telephones can retrieve the call or you can return to the
call at a later stage.

To Place an External Call on System Hold

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While on a CO line call either, press the Hold key, or select "System Hold" on the display.
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The caller is placed on hold and Music on Hold is returned.
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To retrieve the call, select "Return To Line" on the display or press the line key.
Other extensions can retrieve the call by pressing the line key associated with the call.
You can continue to use your phone with the call on hold.
The call on hold will recall after 90 seconds if it has not been picked up by another extension. This time is
programmable. See page 116.
Note: If an extension has two calls on system hold, selecting "Return To Line" will return the extension to
the first call that was put on hold.
You can place a call on system hold from a standard analog phone.
•
Press the Hookflash key on your telephone when you are on an external call.
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Replace the handset. You can continue to use your telephone.
•
The held call will recall after 90 seconds provided your telephone is idle. If you are busy on the
telephone after the 90 seconds, the call will ring when the handset is replaced.
To retrieve the call placed on system hold, lift the handset and dial the code 719.

Associated Hold

Calls are placed on Associated Hold when you initiate a transfer or consultation call.
Calls on associated hold cannot be picked up by other extensions.
The caller is returned Music on hold.
If you go on hook, with a caller on associated hold, the held call rings your phone immediately.

To Transfer a Call to Another Extension

•
While on the call, select "Internal Transfer" on the display. The call is placed on Associated Hold.
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Select the desired extension from the extension list presented on the display, or dial the extension
number.
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Select "Transfer" or replace the handset to transfer the call.
Note: You can transfer a call to an extension when the extension has answered, when it is ringing, or if the
extension is busy.
From a standard analog telephone, press the Hookflash key on the telephone and dial the extension number.
To transfer the call, replace the handset.

To Transfer a Call to an External Number

•
While on the call, press the Scroll Down key ( ) until "External Transfer" is displayed.
•
Select "External Transfer".
•
Select a free line and dial the number.
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Mitel 3000
Administrator's Manual