Operator Services; Setting Display Messages - Mitel 3000 Administrator's Manual

Operator Services

You can choose to use an operator with the Mitel 3000 telephone system. For example, the operator can
transfer internal and external callers to internal extensions.
To call the operator
•
Dial the code (0) for the operator's extension.
•
Dialing 0 from an extension rings group 11. This group contains extension 20 in default. See Group
Programming on page 48 if you want to call a different extension or to call more than one extension.
•
When the digit 0 is dialed when listening to the Auto attendant prompt the call is presented to the
Group or extension that is programmed in the incoming ringing programming for the Line the call is
received on. (The default is that it rings Group 1).
•
When 0 is dialed when dialing through a voice mail greeting prompt the call is presented to the
Group or extension that is programmed in the incoming ringing programming for the Line the call is
received on. (The default is that it rings Group 1).
To Intrude on a Trunk-to-Trunk Call
The Intrude feature is only available from extension 20, and is used to intrude on a call involving two lines,
that is when an external transfer or external forward has occurred.
When two lines are connected in conversation:
•
Select one of the lines by pressing the line key.
•
Select "Intrude" on the display.
You will then be connected in a three-way conversation.

Setting Display Messages

This feature enables you to leave a display message that will be seen by any Feature Phone calling your
extension. You can also set a display message on a standard analog telephone but you cannot check the
content.
To Set a Message to be displayed to Internal Callers
•
Press the MESSAGE key.
•
Select "Display Messaging".
•
Select the message to be displayed from the message menu.
•
The message menu offers you the choice of eight pre-programmed messages. You can add extra text
to all messages by selecting the "Enter Data" option. Message 9 is blank so you can enter your own
message.
The message menu is:
(Return at)
1
(Call back at)
2
(Call me at)
3
(At a meeting)
4
(At lunch)
5
Press the speakerphone key to finish programming.
Note: See page 27 on how to enter text using the Keypad. Also, if you wish to enter a time or a date, do
one of the following:
•
press * for ":"
•
press # for "-"
(At home)
6
(On Vacation)
7
(Call)
8
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9
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Mitel 3000
Administrator's Manual