Troubleshooting Of Network Function - Konica Minolta bizhub C200 Service Manual

Field Service Ver. 1.0 Jun. 2008
9.4

Troubleshooting of network function

9.4.1 Error indications (Icons): POP3 reception anomalies
Item
Condition
No.
1 When the icon is dis-
played at the bottom of
the operation screen.
9.4.2 Internet Fax (E-mail) Transmission / TX to E-mail (Scan to E-mail)
Item
Condition
No.
1 Transmission is unsuc-
cessful.
2 The document can be
transmitted, but the
image is not displayed
on the terminal unit or
PC at the destination.
3 Transmission cancella-
tion has failed.
Possible cause
Failed to receive a document
using POP3.
Possible cause
The connection has some
defects.
The user tried to transmit a docu-
ment, even though the E-mail
address has not been registered
yet.
The required settings have not
been registered in the machine.
The LAN cable is disconnected.
Other unknown causes.
The destination machine does
not support the function for pro-
cessing the transmitted image.
The document was transmitted
without inserting a transmission
document text.
The TX mode is mistakenly set to
PC E-mail.
It may take some time to cancel
an internet facsimile transmis-
sion.
9. Troubleshooting
Action to be taken
Confirm that the POP3 user name,
POP3 password, and POP3 server
address are correctly specified in
[Admin.] - [Network Setting].
Action to be taken
Check the LAN cable.
(whether it is Category 5 type)
Check the LED indicator and connec-
tion at the network hub or switch.
Register the E-mail address.
Make the required network settings.
Replace the LAN cable.
Check the error details in the [Type]
menu of [Job List], and refer to the
error code.
Retry the transmission using a size/
quality/coding system supported by
the destination machine.
Depending on the mailing software, it
may not be possible to view the
attached file when a mail with only the
attached file and no text is received.
In such a case, insert text into the
document to be transmitted and retry.
Change the TX mode to internet fax
(E-mail).
Wait for a while until it is canceled.
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