Software Problems Rap - Xerox Phaser 3200MFP Service Manual

Status Indicator RAPs

21 Software Problems RAP

21A The machine is not working (1)
Description
While Power turned on, the machine is not working in print mode.
Check and Cause
1. Ensure that the customer knows how to
install the correct printer driver and to select
the machine as the default printer.
2. Perform the test,
3. Check that the PC and the machine are
properly connected and that the print car-
tridge is installed correctly.
4. Printing is not working in Windows.
5. Check that the printer cable is directly con-
nected to the machine.
2-34
GP 4.
1. Refer the customer to the User Guide.
2. If the test print works that means there are
no problems in the machine itself. If the test
printing does not work that means the
machine is faulty and the problem is not due
to computer software or driver settings.
3. Replace the printer cable. If the problem is
not solved even after the cable is replaced,
check the amount of the remaining toner.
4. Check if the connection between PC and
printer port is correct. Uninstall the driver,
then re-install new drivers. Refer to
Xerox.com. Ask the customer to check the
BIOS of the PC to ensure that there are no
IRQ conflicts and to check that the input/out-
put range is 0378.
5. If you have other devices that need to
share the printer port try temporarily discon-
necting these devices and perhaps even un-
installing their drivers) to ensure the machine
works by itself. If you are using a USB hub try
connecting directly to the back of the PC
instead.
04/07 Phaser 3200MFP / Workcentre PE220
Solution