Bad Software Environment Rap - Xerox PHASER 3124 Service Manual

Status Indicator RAPs

14 Bad Software Environment RAP

14A The Printer is not working(1)
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
Description
Printer does not work when the power is turned ON.
Check and Cause
1.Print a demo page, GP 3
2. Check that the printer cable is directly con-
nected to the machine.
3. Printing fails due to errors in the OS.
4. Check the following parts are properly
installed:
• Printer cable, PL 1
• Toner cartridge, PL 1
2-18
WARNING
1. If the print is successful, the printer is not
faulty.
2. If you have other devices that need to
share the printer port, try temporarily discon-
necting these devices and perhaps even un-
installing their drivers to ensure the machine
works by itself. If you are using a USB hub, try
connecting directly to the back of the PC
instead.
3. Check the connection between the PC and
printer port.
• If using windows, check if the printer driv-
ers are correctly installed
• Check the print setup of the program.
If printing fails for a particular program:
• Reinstall the drivers.
• Check the CMOS settings. Ensure the port
is set to ECP.
• Check the address of IRQ 7 and 378
4. Check and install the following parts as nec-
essary:
• Printer cable, PL 1
• Toner cartridge, PL 1
09/06
Solution
PHASER 3124 / PHASER 3125