User Manuals: Aastra 800 Call Center Software

Manuals and User Guides for Aastra 800 Call Center Software. We have 4 Aastra 800 Call Center Software manuals available for free PDF download: User Manual, Quick Reference Manual, Quick User Manual

Aastra 800 User Manual (136 pages)

PC software for voice communication via VoIP

Brand: Aastra | Category: Software | Size: 2 MB

Table of Contents
3
Features

9
Factory Settings on Delivery

12
- Telephony Basic Settings
  12
- Authorisations
  12
- Internet Basic Settings
  17
Installation

18
- Safety Precautions
  18
- System Prerequisites
  18
- Standard PC
  18
- Capacity Characteristics
  19
- Suggested PC Systems
  19
- LAN and Internet
  20
- Configuration of Operating System
  21
- Installing the Software
  22
- Setup Troubleshooting
  25
- Licensing
  26
- LAN Integration
  26
- Configuring a Fixed IP Address
  26
- Deactivating Competing Network Services
  28
- Deactivating Firewall
  31
- Configuring SNTP Time Service
  33
- Checking Internet Connection
  34
- Selecting LAN Connection
  35
- Power Failure
  37
Aastra 800 Monitor

38
- Overview Aastra 800 Service
  38
- Inspecting Windows Services
  40
- Starting Aastra 800 Monitor
  41
- General" Tab
  42
- Connections" Tab
  43
- Setup" Tab
  44
- Program" Dialog
  45
- Options" Dialog
  46
Extensions and Accessories45

47
Aastra 677Xip (Openphone 7X IP) System Telephones

47
- Power Supply Unit
  47
- Key Extensions
  47
- Headset
  50
Configuration

51
Voice over IP (Voip)

60
- Quick Start
  61
- IP System Telephony
  61
- External SIP Line
  62
- Internal SIP Telephony
  62
- Fundamentals
  64
- Propagation Delay and Bandwidth
  64
- Latency and Packet Length
  64
- Voice Quality
  65
- Optimisation
  67
- Call Set-Up
  68
- SIP Telephony
  68
- External SIP Connections
  68
- Internal SIP Subscribers
  70
- Voip System Telephones
  73
- Device Properties
  73
- Voip System Telephone Configuration
  74
- LAN DHCP Server
  75
- Start Procedure
  76
- Local Configuration
  78
- Aastra 277Xip (Openphone 7X IPC)
  81
- Installation
  82
- Configuration
  83
DECT over IP

84
- Properties
  84
- DECT Base Stations
  84
- Features
  85
- Configuration
  85
- Synchronisation
  87
- Setting up the WLAN Function
  87
- Configuring for a Remote Location
  91
PBX Networking

94
- Connections
  94
- Connection Via Q.SIG-IP
  95
- Configuration
  96
- Bundles
  96
- Routes
  96
- Numbering
  97
- Technical Details
  98
Team Functions

100
- Introduction
  100
- Explanation of Keys
  100
- Team Configuration
  102
- Examples of Use
  103
- Executive/Secretary Team
  103
- Three-Member Team
  105
- Unified Team
  106
- Toggle Team
  107
Call Queue

110
- Introduction
  110
- Activation of Queues
  111
- Call Forwarding
  111
- Pickup
  112
- Hunt Groups
  112
- Examples of Use
  112
- Enquiry Station for an Operator with Two System Telephones
  112
- Group of Three Enquiry Stations
  114
Multi-Company Variant

116
- Configuring the Multi-Company Variant
  117
- Activating the Multi-Company Variant
  117
- Configuring and Managing Companies
  118
- Assigning Users
  118
- Assigning a Bundle/Sip Trunk
  119
- Allocating Routing Codes
  119
- Configuring the Company Exchange
  120
- Working with the Multi-Company Variant
  120
- Company Telephone Book
  120
- Making Calls between Companies
  121
- Billing Charges Per Company
  121
Configuring the PC Software

122
- Setting up TAPI
  122
- Browser for Opencti and Openhotel
  124
- Setting up Video Telephony
  125
- Address Queries Using LDAP
  125
Frequently Asked Questions

127
- Telephony
  127
- Dect
  128
- Lan
  128
Technical Specifications

129
Index

131

Aastra 800 Quick Reference Manual (48 pages)

Brand: Aastra | Category: Conference System | Size: 3 MB

Table of Contents
3
Systematic Telephony

5
- Home User / FMC
  6
- You Need Authorisation
  6
- Glossary
  7
- Symbols
  7
Making Calls

7
- Seizing an External Line
  7
- Dialling into the Communications System (Home User / FMC)
  8
- Making Internal Calls
  9
- Making External Calls
  9
- Speed Dialling
  9
- Accepting a Call
  10
- Calls in the Queue
  10
- Parking a Call
  11
- Accessing Your Voicebox
  11
Several Parties

13
Call Protection

17
- Call Waiting On/Off
  17
- Accepting a Waiting Call
  17
- Rejecting a Waiting Call
  17
- Call Protection On/Off
  18
- Device Busy
  18
User Groups

19
- Pick-Up
  19
- Pick-Up Selective
  19
- Logging out Of/Into All Hunt Groups
  20
- Logging out Of/Into Individual Hunt Groups
  20
Forwarding Calls

21
- Call Forwarding "Immediately
  23
- Call Forwarding "On Busy
  23
- Call Forwarding "After Delay
  24
- Call Forwarding for Other Users
  24
- MSN Call Forwarding
  25
- All Call Forwarding off
  27
- Follow Me
  27
- Call Forwarding for Specific Call Numbers
  27
Special Calls

28
- VIP Call
  28
- Baby Call
  28
- Announcement
  29
- Intercom
  29
- Dialout for Another Terminal
  30
- Callback on Busy
  30
- PIN Dialling
  31
- Switch Authorisation
  31
- Take
  32
- Door Opener
  32
- Entrance Intercom Calls
  32
- Keypad Dialling
  34
- CSTA Application Operation
  34
Even more Protection

35
Special Modes

37
Remote-Controlled Functions

39
Index

43

Aastra 800 User Manual (21 pages)

Brand: Aastra | Category: Conference System | Size: 0 MB

Installation Site
11
Attaching the Pedestals and Adjusting the Inclination
12
Wall Mounting
13
Key Assignments
13
Dial Keypad with ABC Assignment
16
Trunk Key (Call Key 1)
17
Programmable Keys
17
Menucard Key
19
Hands-Free/Open-Listening Key
20
Muting Key
20
Disconnect Key
20

Aastra 800 Quick User Manual (30 pages)

Brand: Aastra | Category: Telephone | Size: 1 MB

Aastra Categories

IP Phone

Telephone

Cordless Telephone Conference System Telephone System

More Aastra Manuals

User Manuals: Aastra 800 Call Center Software

Aastra 800 User Manual (136 pages)

Table of Contents

Features

Factory Settings on Delivery

Installation

Aastra 800 Monitor

Extensions and Accessories45

Aastra 677Xip (Openphone 7X IP) System Telephones

Configuration

Voice over IP (Voip)

DECT over IP

PBX Networking

Team Functions

Call Queue

Multi-Company Variant

Configuring the PC Software

Frequently Asked Questions

Technical Specifications

Index

Aastra 800 Quick Reference Manual (48 pages)

Table of Contents

Systematic Telephony

Making Calls

Several Parties

Call Protection

User Groups

Forwarding Calls

Special Calls

Even more Protection

Special Modes

Remote-Controlled Functions

Index

Aastra 800 User Manual (21 pages)

Table of Contents

Aastra 800 Quick User Manual (30 pages)

Related Products

Aastra Categories