Aastra 800 User Manual
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Aastra 800 User Manual

Aastra 800 User Manual

Pc software for voice communication via voip
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Aastra 800
Installing and Commissioning
User Guide

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Summary of Contents for Aastra 800

  • Page 1 Aastra 800 Installing and Commissioning User Guide...
  • Page 2 Welcome to Aastra DeTeWe Thank you for choosing this Aastra DeTeWe product. Our product meets the strictest requirements with regard to quality and design. The following user guide will assist you in installing and commissioning your Aastra 800 and answer most of the questions that may arise.

  • Page 3: Table Of Contents

    Overview Aastra 800 Service ........36...
  • Page 4 Configuring the Aastra 800........
  • Page 5 Local Configuration..........76 Aastra 277xip (OpenPhone 7x IPC) .......79 7.5.1...
  • Page 6 10.2 Examples of Use ..........101 10.2.1 Executive/Secretary Team.
  • Page 7 Frequently Asked Questions ......125 14.1 Telephony ........... . . 125 14.2 DECT .

  • Page 9: Features

    External internet telephony and telephony connections on the conventional telephone network (PSTN) via SIP providers The PC computer that the Aastra 800 communications system is installed on is usually integrated with the existing network (LAN). The configuration and pro- gramming of the Aastra 800 communications system is done via a web browser (web console) that can be operated both from the same PC and from a PC hooked up via LAN.
  • Page 10 With up to five virtual lines, the number of simultaneous con- nections possible between two communications systems is only limited by the bandwidth of the internet connection. Via the Q.SIG IP networking, the Aastra 800 communications system can serve as a subsystem or as a DECT server, for example.
  • Page 11 Features system also features browser-based CTI application, the OpenCTI 50. Users can access and use the telephone functions on their PC via the OpenCTI 50. Furthermore, additional program packages can be activated and operated which provide extended and convenient telephony functions. These include, e.g. the “OpenVoice”...

  • Page 12: Factory Settings On Delivery

    Users in the “Guests” group can not configure Aastra 800, may not make any external calls and can only use a limited range of Aastra 800 terminal func- tions. The “Standard” user group is well suited as a starting point for creating user groups for normal users of the system (e.
  • Page 13 Factory Settings on Delivery Authorisations The following functions are delivered preset for user groups: User group settings Function / Authorisation Standard Adminis- Guests trators Applications Configurator personal Expert View Costs Phone Book Courtesy Service Phone Book Entries (personal) Edit central Dial in (outgoing) External Interna-...
  • Page 14 Factory Settings on Delivery Authorisations User group settings Function / Authorisation Standard Adminis- Guests trators Switch authorization Dial in (incoming) Pickup from group Pickup selective Call removal Calling suppression at the parallel terminal Reaction: connection will be disconnected Call queue Call forwarding Call forwarding Call forwarding to extern...
  • Page 15 Factory Settings on Delivery Authorisations User group settings Function / Authorisation Standard Adminis- Guests trators Announcement protection Intercom protection Pickup protection Display phone number off (intern) Display phone number off (extern) Display phone number off/on per connection Phone lock Lists Black list none none...
  • Page 16 The telephone lock can be activated. The terminal PIN is “0000”. ■ The white list, black list and call filter are not preconfigured and therefore not active. If these lists are configured, they can be activated for user groups. ■ Every standard user can change the configuration of Aastra 800.

  • Page 17: Internet Basic Settings

    The multi-company variant is not activated. Internet Basic Settings The Aastra 800 communications system does not have any own network settings. The settings of the PC that the Aastra 800 communications system is installed on are the ones considered valid. ■...

  • Page 18: Installation

    (STP cable, Shielded Twisted Pair cable) to connect this PC to a local network (LAN, Local Area Network). Ensure that all cables of terminals operated on the Aastra 800 are laid in such a way that nobody can walk on or trip over them.

  • Page 19: Capacity Characteristics

    CPU. This requires a substantially higher amount of CPU capacity. 3.2.3 Suggested PC Systems You do not require any special PC hardware equipment for the Aastra 800 commu- nications system. The systems described in the following are orientated towards...

  • Page 20: Lan And Internet

    3.2.4 LAN and Internet The PC system running the Aastra 800 communications system needs to be con- nected to a local area network (LAN). While different LAN topologies exist, a LAN structured cabling and a central switch device (“star topology”) is recommended for use with VoIP.

  • Page 21: Configuration Of Operating System

    3.2.5 Configuration of Operating System Configure the Windows operating system and after installation optimize it for usage with the Aastra 800 communications system. Please note the following items: ■ Use the NTFS file system only. NTFS is the only system where access protection for Aastra 800 communications system files can be configured.

  • Page 22: Installing The Software

    Virtual Memory dialog. Installing the Software Provided, that the above requirements are met, the installation of the Aastra 800 software is straightforward. You simply start the setup program and follow the steps of the installation wizard: 1.
  • Page 23 3. The next wizard steps allows you to disable the creation of a desktop icon, to change the default program installation path, or to disable the automatic startup of the Aastra 800. In standard cases you should accept the defaults.
  • Page 24 Installation Installing the Software Confirm the last wizard step with Install to start the Aastra 800 software instal- lation. 4. During the software installation, the setup program checks your system config- uration, shows a message box and offers a report to notify you about potential problems.

  • Page 25: Setup Troubleshooting

    33). If the network adapter is unused and has another IP range than network adapter to be used for the Aastra 800 communications system, you may safely ignore this logfile message. Note, that the same adapter may be listed more than once. This may be the case, if you have changed the network adapters hardware slot position.

  • Page 26: Licensing

    In order for VoIP telephony to function in a Local Area Network (LAN), the Aastra 800 communications system must be able to communicate with the VoIP devices hooked up to the LAN. To do so, the Aastra 800 communications system generally uses the network functions of the operating system used.
  • Page 27 5. Activate the Use the following IP address option. Enter the IP address for the Aastra 800 communications system. Enter the Subnet mask to be used in your LAN. Enter the IP address for the Internet access router under Default gateway.

  • Page 28: Deactivating Competing Network Services

    3.6.2 Deactivating Competing Network Services The Aastra 800 communications system provides a range of network services. For each of these services, the Aastra 800 communications system listens on a spe- cific TCP or UDP port number for incoming connections. The port numbers are predefined and cannot be changed by default.
  • Page 29 Installation LAN Integration Uninstall or deactivate services allocated to the following ports. Port numbers in current use are listed on the System Info: Network: Ports page in the Configu- rator of the Web console. Port Numbers Transport Port(s) Description DHCP and BOOTP service for IP config- uration of VoIP terminals HTTP service for operating the Web console and the OpenCTI application...
  • Page 30 Among the programs and components supplied for Windows XP/Professional, the only thing that may interfere with the functioning of the Aastra 800 communica- tions system is the “Internet information services” – if installed, of course. Change the predefined port numbers or deinstall the “Internet information services” com- ponents using the following steps.

  • Page 31: Deactivating Firewall

    The “Personal Firewall” of the Windows XP operating system cannot be used with this dynamic port assignment. Deactivate the “Personal Firewall” for the LAN connection being used with the Aastra 800 communications system. To do so, you must be logged on as a user with administrator rights.
  • Page 32 6. Alternatively you can also activate the Active (recommended) option. In this case deactivate the Allow no exceptions option and go to the Advanced tab. Deactivate the specific LAN connection used with the Aastra 800 communica- tions system. 7. Confirm the settings with OK.

  • Page 33: Configuring Sntp Time Service

    LAN Integration 3.6.4 Configuring SNTP Time Service VoIP terminals hooked up to the Aastra 800 communications system are set to the current time using the SNTP (Simple Network Time Protocol) time service. The SNTP service of the Windows operating system is used to do so. The server oper-...

  • Page 34: Checking Internet Connection

    3.6.5 Checking Internet Connection The Aastra 800 communications system requires an Internet connection if you wish to operate SIP lines via SIP provider or external Q.SIG-IP bundles. Because the Aastra 800 communications system uses the Windows operating system network functions you have to configure the Internet connection for Windows XP.

  • Page 35: Selecting Lan Connection

    5. Enter “nslookup www.aastra-detewe.de” and confirm with the Enter key. The current IP address of the Aastra Detewe server should appear. If not, correct the DNS settings for the LAN connection. 6. Enter “start http://www.aastra-detewe.de” and confirm with the Enter key. The corresponding Web site should be displayed.
  • Page 36 VoIP communication in the LAN. You may check the LAN connection selected at any time and alter it as necessary. Access the Web console of the Aastra 800 communications system to do so. 1. Select the System Info: Network: IPConfig page in the Configurator.

  • Page 37: Power Failure

    Note also, that the Windows operating system checks the hard disks during the system restart. If the disk test program determines severe errors, the Windows operating system - and thereby the Aastra 800 communications system – will not start without administrative intervention.

  • Page 38: Aastra 800 Monitor

    Aastra 800 Monitor Overview Aastra 800 Service Aastra 800 Monitor The Aastra 800 Monitor is used to manage the service programs of the Aastra 800 communications system. You can use the Aastra 800 Monitor to: ■ start and stop the Aastra 800 communications system, ■...
  • Page 39 Aastra 800 communications system. You can use the Aastra 800 Monitor ( ) to change the configuration of the “Aastra 800 Supervisor Service” ( ) or to send commands to the service, for...

  • Page 40: Inspecting Windows Services

    Open the Administrative Tools folder. Start the Services applet. 3. From the Services list, select the “Aastra 800 Supervisor Service” entry. 4. Verify that the service was started. You may also check if the properties page of the service shows the Automatic setting for Startup type.

  • Page 41: Starting Aastra 800 Monitor

    Aastra 800 Monitor command from it’s context menu to show the Aastra 800 Monitor. 4. To end the Aastra 800 Monitor, click the [X] button of the window, press the [Alt]+[F4] key combination, or select the Exit command from the context menu of the task bar icon.

  • Page 42: General" Tab

    Aastra 800 communications system. “General” Tab On the General tab, you can show or change the status of the Aastra 800 commu- nications system. 1. The SoftBPX group box shows the current Status of the Aastra 800 communi-...

  • Page 43: Connections" Tab

    This command is only available if the Aastra 800 communications system is currently stopped. 4. Click the Aastra 800 Login button to start the Windows standard web browser to display the web console of the Aastra 800 communications system.

  • Page 44: Setup" Tab

    Max possible display. “Setup” Tab On the Setup tab, you can show or change the program settings of the Aastra 800 Monitor and the startup configuration of the Aastra 800 communications system. 1. The Program group box shows the current language setting of the Aastra 800 Monitor user interface.

  • Page 45: Program" Dialog

    3. Click the Change button, to configure the start settings (see “Options” Dialog starting on page 44). “Program” Dialog The Program dialog allows you to change the program settings of the Aastra 800 Monitor. 1. In the Setup tab under the Program group box, click Change.

  • Page 46: Options" Dialog

    3. Activate the Restart option to automatically restart the Aastra 800 communi- cations system in case of a failure. This is the recommended setting. Deactivate this option to manually start the Aastra 800 communications system in case of a system failure.

  • Page 47: Aastra 677Xip (Openphone 7X Ip) System Telephones

    The power supply unit 4516000 (in Britain operate only the AC adapter with the part no. 4516001) is required when using the Aastra 677xip (OpenPhone 7x IP) IP system telephones – with or without key extension – where no Power over LAN is available in the network.
  • Page 48 The number of key extensions connected to a system telephone (up to three) can be set in the Configurator of the Aastra 800’s Web Console (in the menu Telephony: Devices: VoIP Phones). In the Telephony: Devices: System Phones menu, the keys can be programmed as call keys or assigned functions or desti- nation call numbers.
  • Page 49 Static charges can damage the Aastra 800’s electronic compo- nents. Make sure you discharge yourself and your tools before and during any installation work on the Aastra 800 and any connected terminals. Use discharging underlays or antistatic mats where possible.

  • Page 50: Headset

    6. Connect the system telephone with the ethernet port. Headset A headset can be connected to the Aastra 6773ip (OpenPhone 73 IP) and Aastra 6775ip (OpenPhone 75 IP) IP telephones. The headset must comply with the DHSG standard (connection via RJ45 jack). The manufacturers Plantronics and GN Netcom make devices suitable for this purpose.

  • Page 51: Configuration

    The Aastra 800 Web console Using the Web console, you can: ■ perform the initial configuration of the Aastra 800, ■ configure users of the Aastra 800 and authorise them to use certain system services, ■ carry out further system maintenance, ■...

  • Page 52: Configuring The Aastra 800

    1. Start your Web browser. Enter the Aastra 800 IP address in the “Address” box. 2. The Aastra 800 Web console is started. First set the country in which you are operating the Aastra 800, and in which language the Web console is to be dis-...
  • Page 53 4. Confirm this by clicking on OK. This puts all connected terminals into the “Guest” user group with restricted user rights. In this way you prevent interna- tional external calls from the terminals, for example, while you are configuring the Aastra 800 and the users. Aastra 800: dialog box for initial access...

  • Page 54: Loading The Online Help

    Configuration Configuring the Aastra 800 5. The software opens a dialog for initial access. Determine an administrator password and enter it in this dialog. Also fill in the other input fields. 6. Confirm your input with Apply. 7. Click on the Configurator button on the home page.

  • Page 55: Finishing The Configuration

    System: Data backup. Aastra 800 in Computer Networks One of the outstanding features of the Aastra 800 is the integration of telephony and computer networks. Connect the Aastra 800 via a computer network (LAN) with suitably configured workstations, and the configured users can use its network features from these workstations.

  • Page 56: Introduction To Tcp/Ip

    In a single LAN it is possible to use various protocols for the transmission of data. The connection between a workstation computer and the Aastra 800 runs via the IP protocol (also named TCP/IP) used on the Internet. IP can be used together with other protocols (e.g.

  • Page 57: Lan Factory Settings

    6.2.3 Codes for IP Configuration In the event that the IP configuration of the Aastra 800 has to be changed, you can also use a code digit procedure to change these basic settings. Entry can be made from system telephones.

  • Page 58: E-Mail: Accounts And Notification

    These e-mail accounts are then checked at regular intervals. If there are new e-mails in an e-mail account, and the Aastra 800 has been con- figured for this function, the user specified in the Aastra 800 e-mail account is notified of the new e-mail on his system terminal.

  • Page 59: Generating Your Own Moh Files

    The MoH file must be coded with 8000 Hz, 8 bit mono in accordance with CCITT, A- Law. This coding is required for the Aastra 800 and can be set in the “Sound Recorder” when you save the file under Format (CCITT, A-Law) and Attributes (8000 Hz, 8 bit mono).

  • Page 60: Voice Over Ip (Voip)

    The control of the data connections used makes it possible to define exactly the voice and service quality. VoIP telephony over the Internet using the Aastra 800 provides you with the fol- lowing options (see also SIP Telephony starting on page 66): ■...

  • Page 61: Quick Start

    Setting up a DECToverIP network lets you use existing Ethernet cabling to set up a DECT network. The special DECT base stations designed for this purpose, can be handled using Aastra 800’s Web interface (see DECT over IP® starting on page 82).

  • Page 62: External Sip Line

    Voice over IP (VoIP) Quick Start 7.1.2 External SIP Line If your Aastra 800 has access to the Internet, you can an easily and quickly set up an SIP line. 1. Request at least one SIP account from an SIP provider.
  • Page 63 Voice over IP (VoIP) Quick Start Type. To configure a third party SIP telephone, select the “SIP” option. Enter an internal Phone No. Click on Apply. 2. Call up the User Manager: User page. Assign the new internal call number to a user.

  • Page 64: Fundamentals

    Voice over IP (VoIP) Fundamentals 5. You can only conduct a certain number of telephone calls simultaneously with internal SIP telephones. The number licensed can be viewed on the System: Licences page. The number of SIP telephones currently licensed can be deter- mined on the System Info: Telephony: SIP phones page.

  • Page 65: Voice Quality

    Voice over IP (VoIP) Fundamentals An IP packet consists of protocol data and user data. Sending shorter voice-data packets causes the ratio between the user data and the protocol data to become unfavourable and increases the bandwidth required. Sending longer voice-data packets increases latency.
  • Page 66 Voice over IP (VoIP) Fundamentals The following comparison provides a guide to voice quality with specific quality levels: Quality Levels for Voice Transmission with VoIP Level Voice Comprehensibility Comparable to Very Good ISDN Good DECT Satisfactory Limited Defective GSM > 4 Unacceptable No Connection When a call is set up, the terminals involved negotiate the voice-data compression...

  • Page 67: Optimisation

    TOS byte of IP packets, thereby providing the optimal prerequi- sites for VoIP telephony. Note: The Aastra 800 uses a TOS byte (“Type of Service”) value of 0xB8 for IP packets with VoIP data. This requests “Minimise Delay” and “Maximise Throughput” for IP packets...

  • Page 68: Call Set-Up

    SIP terminal or for dial tones. The MGW is a software function of the Aastra 800 communications system. If the help of an MGW channel is necessary, IP voice data are exchanged between the IP telephone and the PC which runs the Aastra 800 communications system.
  • Page 69 You must log on (“Login”) to the SIP registrar before you can use SIP telephony. Use the Aastra 800 to manage important information for the registration (user name and password) of one or more SIP accounts. It is possible to make several calls simultaneously using a single SIP account.

  • Page 70: Internal Sip Subscribers

    If you don’t need a STUN server, leave the SIP Provider field empty. ■ For direct SIP telephony using Aastra 800, only SIP IDs consisting of numbers for identifying subscribers registered with the SIP provider specified can be addressed ■...
  • Page 71 Phones page and the following notes when configuring SIP subscribers: ■ The “REGISTER” SIP message must be sent to the IP address of the Aastra 800 using the 5060 destination port. For SIP subscribers, this setting is frequently located under “SIP Server” or “SIP Settings” with the terms “Domain”, “Server IP”...
  • Page 72 Alongside code number procedures, SIP subscribers can also use a series of func- tional features realized via the SIP protocol. The Aastra 800 is the ending for all SIP connections as opposed to what is usually the case on the Internet. This enables SIP subscribers to use Aastra 800 features.

  • Page 73: Voip System Telephones

    Aastra 277xip (OpenPhone 7x IPC): This VoIP software offers the functionality of an IP system telephone using Windows 2000/XP executable software (see Aastra 277xip (OpenPhone 7x IPC) starting on page 79). This software also pro- vides local answering machine functionality and can be integrated into CTI applications.

  • Page 74: Voip System Telephone Configuration

    DHCP and TFTP network protocols. 7.4.2 VoIP System Telephone Configuration The VoIP system telephones Aastra 6773ip (OpenPhone 73 IP) and Aastra 6775ip (OpenPhone 75 IP) obtain the required IP address configuration and operating software via the DHCP, BOOTP and TFTP IP protocols. After the power supply is assured, the device’s internal boot loader is started which controls the further start...

  • Page 75: Lan Dhcp Server

    Voice over IP (VoIP) VoIP System Telephones Standard operating procedure is to contact the Aastra 800’s DHCP server so that the start procedure can be concluded without problems. To register a new VoIP system telephone, proceed as follows: 1. Temporarily remove the VoIP system telephone’s ethernet connection. Switch on the VoIP system telephone’s power supply.

  • Page 76: Start Procedure

    Voice over IP (VoIP) VoIP System Telephones 2. Configure the Aastra 800’s DHCP server to assign IP addresses. To do this, call up the Configurator and open the Network: DHCP page. Click on the Change button. 3. From Status, select the address assignment option. Confirm with Apply. The DHCP page is re-displayed.
  • Page 77 5. The VoIP system telephone creates a TCP connection to the supplied IP- address/port-number combination and sends a registration query. The Aastra 800 checks the MAC address sent with the registration and confirms the registration request if the VoIP system telephone is listed in the menu Telephony: Devices: VoIP Phones.

  • Page 78: Local Configuration

    7.4.5 Local Configuration In addition to automatic configuration via BOOTP/DHCP, it is possible to manually configure an Aastra 6773ip (OpenPhone 73 IP) or an Aastra 6775ip (OpenPhone 75 IP). This can make sense, for example, when you wish to connect a VoIP system telephone at a distant location via router.
  • Page 79 Voice over IP (VoIP) VoIP System Telephones 1. Double-click the “Aastra-DeTeWe\IpPhoneConfigurator.jar” file. The “IP Phone Configurator” dialog opens. Select the desired language setting (“English” or “German”)from the drop-down menu. 2. Enter the network address of the VoIP system telephone. You have two con- nection types to choose from under Connection to IP Phone: –...
  • Page 80 TFTP server IP address and TFTP server filename: Enter the IP address and the complete file name for the operating software of the VoIP system telephone For the Aastra 800, use always the IP address of the communications system. Registration IP address and Registration port: This is where you usually enter...

  • Page 81: Aastra 277Xip (Openphone 7X Ipc)

    Besides the hardware VoIP system telephones, PC software for VoIP telephony can also be deployed. This software can be used with the operating systems Windows 98 SE/ME and Windows 2000/XP. Software VoIP system telephone Aastra 2775ip (OpenPhone 75 IPC) with one key extension...

  • Page 82: Installation

    The workstation computer requires a full-duplex-enabled sound card as well as a suitable headset for audio recording and playback. You will not need a license to install Aastra 277xip (OpenPhone 7x IPC) but you will require a license to operate it with the Aastra 800. Unit licenses, enabling the simultaneous operation of a certain number of Aastra 277xip (OpenPhone 7x IPC)s, are available.

  • Page 83: Configuration

    7.5.2 Configuration Analogue to the VoIP system telephones, the Aastra 277xip (OpenPhone 7x IPC) creates multiple IP connections to the Aastra 800. When you start the program for the first time, the Options dialog is automatically opened. Here you must con- figure the following values: 1.

  • Page 84: Dect Over Ip

    Aastra DeTeWe GmbH. Properties 8.1.1 DECT Base Stations DECT base stations can be connected to the Aastra 800 via network (TCP/IP). These DECT base stations are available: ■ RFP 32: Access via shielded CAT5 Ethernet cable (STP cable, Shielded Twisted Pair cable) with up to 100 metres of cable from the last Ethernet switch, inte- grated antennas;...

  • Page 85: Features

    DECT over IP functions (DECT over IP Manager). Select a base station that has a dependable data link to the Aastra 800. Go to the Telephony: Devices: DECT over IP page in the Configurator. Click on New, to add a DECT over IP base station.
  • Page 86 Configurator: Telephony: Devices: DECT over IP User administration and set-up of DECT terminals is done in the Configurator of the Aastra 800 as well. The DECT over IP Manager offers a separate web user interface to manage the set- tings of devices with WLAN functions. Therefore at least one WLAN-RFP has to be configured.

  • Page 87: Synchronisation

    ® DECT over IP Configuration 8.2.1 Synchronisation Transmissions of all DECT base stations at a single location must be synchronised in order that DECT terminals are able to receive multiple DECT base stations simul- taneously. DECT over IP base stations are synchronised via wireless connection. When planning a larger sized DECT network, it is advisable to take the following points into consideration: ■...
  • Page 88 DECT over IP base stations. The WLAN settings are then made as follows: 1. Set up the existing DECT over IP base stations in theAastra 800’s Configurator. Go to the DECT over IP Manager’s Web Configurator.
  • Page 89 ® DECT over IP Configuration Setting up a WLAN Profile The WLAN function of the RFP 42 DECT base station also includes such rarely- required features as networks for large company premises or airports. In this guide we will, for the sake of brevity and clarity, describe only those features required for secure standard operation.
  • Page 90 ® DECT over IP Configuration Tip: If you are using only modern WLAN cards with 802.11g, you can further speed up data transfer by configuring the setting 802.11b/g Mode to “802.11g only”. ■ You can prevent the transmission of wireless network identification (SSID) with the Hidden SSID Mode setting.

  • Page 91: Configuring For A Remote Location

    8.2.3 Configuring for a Remote Location If you are using a DECT over IP base station in the same LAN as the Aastra 800, the IP address configuration and software loading procedure which are run when a DECT over IP base station is started are handled by the Aastra 800 using the DHCP and TFTP protocols.
  • Page 92 DECT over IP Manager simply repeat the entry from the IP address entry field. – OMM Port; Leave the default setting on “16321”. – PBX IP address: IP address of the Aastra 800 – PBX Port: Leave the default setting on “8099”.
  • Page 93 This will usually be the Aastra 800’s IP address. Leave the TFTP File Name setting on the default setting (“/ram/ip_tel/ip_rfp.cnt”). 5. For a remote location, the Aastra 800’s LAN will usually be accessed via a (VPN) router. Click on Add Parameter, select the option Router Addresses from the list, enter the router’s IP address under Router Addresses, and confirm by...

  • Page 94: Pbx Networking

    Aastra 800 as a DECT server, for example. ■ To network the Aastra 800 with an OpenCom 1000. In this way you can use the Aastra 800 as a PBX for a branch office, for instance.

  • Page 95: Connection Via Q.sig-Ip

    RTP proxies may be used to forward the connection. Currently, there are no standards for the necessary extensions to the Q.SIG pro- tocol. This means that you can only use Q.SIG-IP between Aastra 800 systems. Networking two Aastra 800 systems using Q.SIG-IP requires 2 licenses – one license per system.

  • Page 96: Configuration

    PBX Networking Configuration Configuration The possible configurations described below can be set up in the Web console using the Telephony: Trunks menu. 9.2.1 Bundles A bundle is a group of lines of the same type and direction. A line can only be assigned to one bundle.

  • Page 97: Numbering

    A default entry in the numbering table makes it possible to seize a “default route” for all remaining unassigned numbers. In particular, this simplifies configuration of the Aastra 800 as a subsidiary system: the only entry you assign to the default entry is the route to the host system...

  • Page 98: Technical Details

    Technical Details A different PBX number must be set for each Aastra 800 in a PBX network. This setting can be found in the Web console, in the menu Telephony: Settings under the heading QSIG linking. You can also set the maximum value for the transit counter there.
  • Page 99 PBX Networking Technical Details bundles for this route, change the Prefix for dest. call number at incoming internal setting to “5” for this bundle in order to enable the route to be reseized.

  • Page 100: Team Functions

    Team functions can only be configured on the corded IP system telephones and their softphone variants of the OpenPhone 6x and Aastra 677x (OpenPhone 7x) product line because only these have the required features.
  • Page 101 Team Functions Introduction Number of available call keys Telephone Number of keys Aastra 6775ip (OpenPhone 75 IP) and Nine keys with a display Aastra 2775ip (OpenPhone 75 IPC) Aastra 6773ip (OpenPhone 73 IP) and 36 additional keys without a display...

  • Page 102: Team Configuration

    10.1.2 Team Configuration You can create teams and program call keys in the Configurator of the Aastra 800 (Telephony: Groups menu). Call key 1 is preset as a trunk key on all system telephones. This setting can be...

  • Page 103: Examples Of Use

    In this example, the executive/secretary team comprises two members: the exec- utive and the secretary. The secretary has one Aastra 6773ip (OpenPhone 73 IP) system telephone, and the executive has two, one of which is used as a parallel tel- ephone in a sofa suite.
  • Page 104 Team Functions Examples of Use Call numbers 11 and 10 are both configured as a trunk key on the executive’s and the secretary’s terminal respectively. Thus the executive and the secretary can use either call number (for answering as well as making calls). Each can act as a sub- stitute for the other.

  • Page 105: Three-Member Team

    The three-member team described here is an example of a team configuration within a project group, e.g. export sales. Each team member has one Aastra 6773ip (OpenPhone 73 IP) system telephone with all call keys programmed as trunk and team keys.

  • Page 106: Unified Team

    The unified team described here is an example of a team configuration within a department in which calls are to be managed quickly (e.g. support department). Each team member has one Aastra 6773ip (OpenPhone 73 IP) system telephone with all call keys programmed as trunk keys.

  • Page 107: Toggle Team

    The toggle team described here illustrates how a large number of call numbers can be managed efficiently with the help of team functions. Each team member has one Aastra 6775ip (OpenPhone 75 IP) system telephone with all call keys programmed as trunk and team keys.
  • Page 108 Team Functions Examples of Use Miller 14:22 Mi.14.Feb.07 TrK 10: Support 1 TrK 11: Support 2 TrK 12: Support 3 TrK 13: Support 4 TrK 14: Support 5 TrK 15: Hotline 1 TrK 16: Hotline 2 TK 20: Support 6 TK 25: Hotline 3 Johnson 14:22...
  • Page 109 Team Functions Examples of Use Every call on a trunk key can be transferred to any other party by means of the R key. For more information, refer to the chapter entitled “Consultation, Toggling, Transfer and Conference” in the “OpenPhone 61, 63, 65” or “OpenPhone 71, 73, 75” user guide.

  • Page 110: Call Queue

    Calls in a queue are handled by the Aastra 800 in the following order of priority: instant connection, automatic recalls, VIP calls, then other internal and external calls.

  • Page 111: Activation Of Queues

    Note: As calling fax machines often operate with the “voice” service indicator, you should assign ports for fax machines on the Aastra 800 to a user group without a queue. Queues can be combined with the “call forwarding,” “pickup” and “hunt group”...

  • Page 112: Pickup

    11.2 Examples of Use 11.2.1 Enquiry Station for an Operator with Two System Telephones The operator switches all incoming calls and can either work on the Aastra 6775ip (OpenPhone 75 IP) or the mobile terminal, the OpenPhone 27. Configuration ■...
  • Page 113 OpenPhone 27 is activated by pressing a feature key. Calls which are in the Aastra 6775ip (OpenPhone 75 IP) queue must still be answered on this telephone. New calls are signalled on the mobile OpenPhone 27 or enter its queue, allowing the OpenPhone 27 to be used as a mobile enquiry station.

  • Page 114: Group Of Three Enquiry Stations

    The enquiry stations switch all incoming calls. Incoming calls are administered in queues. Depending on the number of arriving calls, one to three enquiry stations in this group are manned. The enquiry stations are each equipped with an Aastra 6775ip (OpenPhone 75 IP).
  • Page 115 Examples of Use queue, the call is removed from the queues of all the other enquiry stations. The display at each enquiry station (Aastra 6775ip (OpenPhone 75 IP)) indicates how full the queue is. If attendants leave the station, they sign off from the hunt group by means of a feature key.

  • Page 116: Multi-Company Variant

    This allows them to have their own trunk lines, which is useful for billing purposes. The Aastra 800 software is used equally by all the com- panies, however. It is possible to configure the Aastra 800 for each company and define the extent to which the features of the system may be used.

  • Page 117: Configuring The Multi-Company Variant

    (see Allocating Routing Codes starting on page 117). 6. An exchange must be set up for each company so that the Aastra 800 can cor- rectly process statuses in which a call should be routed to the exchange (see Configuring the Company Exchange starting on page 118).

  • Page 118: Configuring And Managing Companies

    12.1.2 Configuring and Managing Companies Up to five companies can be configured in the Aastra 800. By default, one company with the name “Company 1” is predefined. All configuration settings, e.g. in the user groups or in the bundle configuration, apply to this predefined default company if not other company has been selected.

  • Page 119: Assigning A Bundle/Sip Trunk

    (the users) via the lines of a certain bundle of the Aastra 800, each of the available bundles must be assigned to one of the companies. This is necessary to be able to transfer incoming external calls to the correct company exchange in cases where the called internal subscriber cannot be reached (“Connection to Operator”), for example.

  • Page 120: Configuring The Company Exchange

    12.2 Working with the Multi-Company Variant All the features of the Aastra 800 which the users may already be familiar with from the single-company variant are available in the multi-company variant. These features can be used to the same extent and can be used in exactly the same way.

  • Page 121: Making Calls Between Companies

    Configurator in the Phone Book menu. The number of entries in a company telephone book is unrestricted. The Aastra 800 can manage up to 2,000 entries in all telephone books (in the central, personal and company telephone books).

  • Page 122: Configuring The Pc Software

    With a TAPI (Telephony Application Programming Interface) you can operate a CTI application (Computer Telephony Integration). Here, the CTI application uses the services of the Aastra 800 with the help of the TAPI driver installed on a Windows Many telephony functions, such as enquiry, toggling, three-party conference, pick- up, call protection and call forwarding can be controlled using appropriate TAPI- compatible software.
  • Page 123 CTI server box you must enter the DNS name or the IP address of the Aastra 800. Using the […] button you can search for this in the LAN. In the boxes Username and Password you enter the user data of one of the users configured on the Aastra 800.

  • Page 124: Browser For Opencti And Openhotel

    Browser for OpenCTI and OpenHotel You can simplify the daily use of the OpenCTI and OpenHotel Web applications using the Web browser especially adapted for the Aastra 800. Each time the work- station computer is restarted, this browser program can automatically start and log you in.

  • Page 125: Setting Up Video Telephony

    13.4 Address Queries using LDAP You can search the data of the central telephone book of the Aastra 800 from a workstation computer in the LAN using LDAP (Lightweight Directory Access Pro- tocol). When configuring an LDAP-enabled program, specify the IP address of the Aastra 800 as the address of the LDAP server.
  • Page 126 4. Check the function. In the Edit menu, call up the Find: People command. The Find: People dialog box will then open. 5. In the Look in list, select the entry with the Aastra 800 address. Enter a user in the Name input field, Administrator for example. Then click on Find now.

  • Page 127: Frequently Asked Questions

    Telephony: Trunks page. For the Route named “External trunk” the Status indi- cator should display a small green hook symbol. Also check the Internet connection of the PC running the Aastra 800 communica- tions system (for this, refer to Checking Internet Connection starting on page 32).

  • Page 128: Dect

    Check whether the LEDs for the switch and the PC’s network card are indicating a connection. To check whether there is a network connection with your Aastra 800, enter the “ping IP address” command in “Run” in the Windows Start menu (e.g. ping 192.168.99.254).

  • Page 129: Technical Specifications

    SIP trunks IP system telephones Aastra SIP telephones Standard SIP telephones Connectable devices IP System telephones Aastra 6773ip (OpenPhone 73 IP) Aastra 6775ip (OpenPhone 75 IP) OpenPhone 63 IP OpenPhone 65 IP Software system telephones Aastra 2771ip (OpenPhone 71 IPC)
  • Page 130 Technical Specifications Other SIP telephones Standard SIP telephones Standard SIP softphones DECT over IP base stations RFP 31 (indoor) RFP 33 (outdoor) RFP 41 (indoor, DECT & WLAN) RFP 42 (indoor, DECT & WLAN) DECT system telephones OpenPhone 28 (outdoor, IP54) OpenPhone 27 (DECT &...

  • Page 131: Index

    Index Index Aastra 277xip (OpenPhone 7x IPC) 79 E-mail Aastra 677xip (OpenPhone 7x IP) 45 Accounts 56 Authorisations 10 Notification 56 System messages 56 Base station 82 Basic settings FAQs 125 Authorisations 10 Features 7 Internet 15 Communication applications 7...
  • Page 132 Index LCR 95 Safety precautions 16 LDAP 123 Setup logfile 22 SIP 66 External 60, 66 Internal 60, 68 SIP trunk lines 8 Music on Hold 57 SIP-DDI 8 Networking 8 TAPI 8, 120 Numbering 95 TCP/IP introduction 54 Team functions 98 Explanation of keys 98 Introduction 98 Team key 99...
  • Page 133 Index Notes...
  • Page 134 Index Notes...
  • Page 136 Aastra DeTeWe GmbH • Zeughofstraße 1 • D-10997 Berlin • www.Aastra-DeTeWe.de As of 07/24/2008 Subject to changes...

Table of Contents