IBM System x3250 4364 Problem Determination And Service Manual page 91

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 4364, 4365, or 4366 server," on page 15 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
175 Service processor code on optional service
processor adapter damaged or not loaded.
Note: In this case, the service processor is
the optional Remote Supervisor Adapter II
SlimLine.
184 Power-on password damaged.
187 VPD serial number not set.
189 Three attempts were made to access the
server with an incorrect password.
289 A DIMM has been disabled by the system.
301 Keyboard or keyboard controller error.
Action
1. Update the firmware on the optional Remote
Supervisor Adapter II SlimLine (see "Updating the
firmware" on page 11).
2. Replace the optional Remote Supervisor Adapter
II SlimLine.
1. Restart the server and enter the administrator
password; then, run the Configuration/Setup
Utility program, select Load Default Settings,
and save the settings.
2. Reseat the battery.
3. Clear CMOS, see "System-board switches and
jumpers" on page 7.
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Battery
b. (Trained service technician only) System
board
1. Reseat the optional Remote Supervisor Adapter II
SlimLine.
2. (Trained service technician only) Replace the
system board.
Restart the server and enter the administrator
password; then, run the Configuration/Setup Utility
program and change the power-on password.
1. Make sure that the DIMM is installed correctly
(see "Installing a memory module (DIMM)" on
page 40).
2. Reseat the DIMM.
3. Replace the DIMM.
1. If you have installed a USB keyboard, run the
Configuration/Setup Utility program and enable
keyboardless operation to prevent the POST error
message 301 from being displayed during startup.
2. Reseat the keyboard cable in the connector.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Keyboard
b. (Trained service technician only) System
board
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Chapter 5. Diagnostics