IBM System x3250 4364 Problem Determination And Service Manual page 120

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 4364, 4365, or 4366 server," on page 15 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
301-xxx-000 Failed keyboard test.
Note: After installing a USB keyboard, you
might have to use the Configuration/Setup
Utility program to enable keyboardless
operation and prevent the POST error
message 301 from being displayed during
startup.
302-xxx-xxx Failed mouse test.
305-xxx-xxx Failed video monitor test.
405-199-00n Failed. No good link! Check loopback plug
For single/dual port, n >= 0
405-xxx-000 Failed Ethernet test on Ethernet controller
102
IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide
Action
1. Reseat the keyboard cable.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Keyboard
b. (Trained service technician only) System
board
1. Reseat the mouse cable.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Mouse
b. (Trained service technician only) System
board
1. Reseat the monitor cable.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Monitor
b. (Trained service technician only) System
board
1. Make sure that the loopback plug is a gigabit
loopback plug.
2. Make sure that the loopback plug is tight in the
slot (a green LED flashes on the port).
3. On a dual-port server, use two loopback plugs at
the same time, one in each port.
4. Replace the loopback plug.
1. Run the Configuration/Setup Utility program and
make sure that the Ethernet adapter is not
disabled and that the BIOS code is at the latest
level.
2. Reseat the Ethernet adapter.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Ethernet adapter
b. (Trained service technician only) System
board