Avaya 1408 User Manual
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Avaya 1408 User Manual

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IP Office
1408, 1416 Phone User Guide
15-601040 Issue 05a - (25 October 2011)

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Summary of Contents for Avaya 1408

  • Page 1 IP Office 1408, 1416 Phone User Guide 15-601040 Issue 05a - (25 October 2011)
  • Page 2 Avaya is not responsible for the contents or reliability of any linked Web sites consent of Avaya can be a criminal, as well as a civil, offense under the referenced within this site or documentation(s) provided by Avaya. Avaya is applicable law.

  • Page 3: Table Of Contents

    14.1.2 Logging In on a Not Logged In Phone ................87 5.2.3 Unpark (Status Menu) ................50 14.2 Logout ..............87 14.3 Lock ..............88 Transferring Calls 14.4 Auto Lock ..............89 1408, 1416 Phone User Guide Page 3 IP Office 15-601040 Issue 05a (25 October 2011)
  • Page 4 17.2.21 Send All Calls ................121 21.2 Checking the Time Settings ..............157 17.2.22 Set Hunt Group Night Service ................121 21.3 Setting the Date ..............157 1408, 1416 Phone User Guide Page 4 IP Office 15-601040 Issue 05a (25 October 2011)
  • Page 5 ..............181 23.30 Small Community Network ..............181 23.31 System Administrator ..............181 23.32 System Phone User ..............181 23.33 Twinning ..............181 Index ................183 1408, 1416 Phone User Guide Page 5 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 7: Introduction

    Chapter 1. Introduction 1408, 1416 Phone User Guide Page 7 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 9: Important Safety Information

    · During a power surge, EFT or ESD, calls may be dropped. After a power surge, EFT or ESD, it is normal for the phone to restart. · Using a cell phone, mobile phone, GSM phone or two-way radio in close proximity to an Avaya telephone might cause interference.

  • Page 10: 08 Phones

    1.2 '08 Phones The diagram below shows the main features of a 1408 phone. · This phone has 8 programmable buttons. · By default the first 3 buttons are used as appearance buttons for calls you make and receive. Your system administrator can configure additional appearance buttons.

  • Page 11: 16 Phones

    · The phone includes a handsfree speaker and microphone for operation as a handsfree speakerphone. The speaker is located under the handset. The microphone is located at the bottom right of the keypad. · The phone includes a headset socket for connection of phone headsets. 1408, 1416 Phone User Guide Page 11 IP Office...

  • Page 12: Button Modules

    Failure to connect and restart the equipment in the correct order may cause the phone to not function correctly. · The button module used for 1416 phones is not interchangeable with that used for 1616 phones and vice versa. 1408, 1416 Phone User Guide Page 12...

  • Page 13: Phone Keys

    These button represent calls that you can make or receive. Feature Buttons - Those key not configured as appearance keys can be used for other functions. · 1408, 1416 Phone User Guide Page 13 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 14: The Phone Stand

    This peg can be reversed to more securely anchor the handset when the stand places the phone in an upright position. On the 1416 and 1616 phones, the angle of the phone display can also be adjusted as shown below. 1408, 1416 Phone User Guide Page 14 IP Office...

  • Page 15: Labels

    The action of each button is normally set by the system administrator. However you can also use the self-administer menu to select and assign actions to the buttons. 1408, 1416 Phone User Guide Page 15 IP Office 15-601040 Issue 05a (25 October 2011)
  • Page 16 You can also use the left arrow key to switch between the Appearance menu , Features menu and Button Features menu. 1408, 1416 Phone User Guide Page 16 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 17: Other Menus

    Visual Voice menu diagram shows a summary of the menu options. 1408, 1416 Phone User Guide Page 17 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 18: Phone Status Letters

    · S = System Alarm If you are configured as a system administrator , an S in the phone's display indicates a system alarm 1408, 1416 Phone User Guide Page 18 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 19: Appearance Buttons/Menu

    Those buttons that have not been configured as appearance buttons can be used feature buttons 1408, 1416 Phone User Guide Page 19 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 20: Using The Appearance Menu

    To access these, press the >> double-arrow soft key and select the required function. 1408, 1416 Phone User Guide Page 20 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 21: Call Apperance Buttons

    Red off. Inaccessible The button pressed is not accessible. The call is still dialing, ringing or cannot be bridged into. Green broken flash. 1408, 1416 Phone User Guide Page 21 IP Office 15-601040 Issue 05a (25 October 2011)
  • Page 22 The call that you made or received on the call appearance has been put on hold by the other party. Holding You have put the call on hold. 1408, 1416 Phone User Guide Page 22 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 23: Bridged Appearance Buttons

    Green flash. Red off. Inaccessible The button pressed is not useable. The call is still dialing, ringing or cannot be bridged into. Green broken flash. 1408, 1416 Phone User Guide Page 23 IP Office 15-601040 Issue 05a (25 October 2011)
  • Page 24 If the other user puts their call on the matching call appearance on hold, your bridged appearance will indicate the held call. You can retrieve the held call by pressing the Pickup soft key or pressing the bridged appearance button. 1408, 1416 Phone User Guide Page 24 IP Office...

  • Page 25: Call Coverage Buttons

    The user has answered the call requiring coverage. Green on. Red off. On Hold Here The covered call has been put on hold by the call coverage button user. Green fast flash. 1408, 1416 Phone User Guide Page 25 IP Office 15-601040 Issue 05a (25 October 2011)
  • Page 26 If the call is from another internal user and they put the call on hold, the held state is indicated. You can retrieve the call from hold by pressing the call coverage button again. 1408, 1416 Phone User Guide Page 26 IP Office...

  • Page 27: Line Appearance Buttons

    Green flash. Red off. Inaccessible The button pressed is not accessible. The call is still dialing, ringing, routing or cannot be Green broken bridged into. flash. 1408, 1416 Phone User Guide Page 27 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 29: Making Calls

    Chapter 2. Making Calls 1408, 1416 Phone User Guide Page 29 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 30: 2. Making Calls

    If the call is external and no external line is currently available, the message WAITING FOR LINE is displayed. The display will indicate when the call is connected to the destination or to an outgoing line. 1408, 1416 Phone User Guide Page 30...

  • Page 31: En-Bloc Dialing

    En-Bloc Dial. 5. Use the left and right arrow keys to change the setting or use the indicated soft key. 1408, 1416 Phone User Guide Page 31 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 32: Call Soft Key Options

    Quiet the ringer for the current alerting call. The call will continue alerting until either answered or it goes to voicemail. · Pickup Answer the call that is held or alerting another user. · ToVM Send an alerting call to your voicemail. 1408, 1416 Phone User Guide Page 32 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 33: Calling A Person From The Contacts List

    2. Press the Call soft key or OK to call the number displayed in the call record. 1408, 1416 Phone User Guide Page 33 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 34: Redialling A Previous Number

    Feature Button self-administer function can be used to assign a feature button as a page button using the Group Paging action. 1408, 1416 Phone User Guide Page 34 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 35: Withholding Your Number

    Withhold Number. 5. Use the left or right arrow keys to change the current setting or press the indicated soft key. 1408, 1416 Phone User Guide Page 35 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 36: Adjust The Call Volume

    · If the call is connected on the phone's headset, the HEADSET key is lit. Pressing the key again will end the call. · If the call is connected on the phone's handset, replacing the handset will end the call. 1408, 1416 Phone User Guide Page 36 IP Office...

  • Page 37: Answering Calls

    Chapter 3. Answering Calls 1408, 1416 Phone User Guide Page 37 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 38: 3. Answering Calls

    1. This guide assumed that auto hold is enabled (the default). The system administrator can disable auto hold for the system, in which case calls are automatically disconnected rather than held. 1408, 1416 Phone User Guide Page 38 IP Office...

  • Page 39: Divert A Call To Voicemail

    This function can be assigned to a feature button configured with the Internal Auto Answer action. The button lamp will indicate when internal auto answer is on. 1408, 1416 Phone User Guide Page 39 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 40: Call Pickup

    Pickup a call ringing a user's extension number (N). · Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call. 1408, 1416 Phone User Guide Page 40 IP Office...

  • Page 41: Redialling

    Chapter 4. Redialling 1408, 1416 Phone User Guide Page 41 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 42: Redial A Call (One Mode)

    10 most recent outgoing calls. 2. Press the Call soft key or OK to call the number displayed in the call record. 3. Continue in the same way as for a normal dialed call. 1408, 1416 Phone User Guide Page 42 IP Office...

  • Page 43: Selecting Your Redial Mode

    6. Use either the Change soft key or the left or right arrow keys to change the mode. 7. When the required mode is displayed, press the Done soft key. 1408, 1416 Phone User Guide Page 43 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 44: View Call Details

    Pause soft key to enter a comma (,) for a 1 second pause in the number dialing. 6. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 1408, 1416 Phone User Guide Page 44 IP Office...

  • Page 45: Holding And Parking Calls

    Chapter 5. Holding and Parking Calls 1408, 1416 Phone User Guide Page 45 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 46: 5. Holding And Parking Calls

    ... can be used with conference calls..can be used to start or add calls to a conference..the call is assigned a unique ID. 1408, 1416 Phone User Guide Page 46 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 47: Holding Calls

    · You can press the >> double-arrow soft key. · Press the Pickup soft key to take the call off hold. 1408, 1416 Phone User Guide Page 47 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 48: Switching Between Calls

    1. If you are the only internal user in the conference, depending on your telephone systems configuration, dropping yourself from the conference may end it. Consult your system administrator for details. 1408, 1416 Phone User Guide Page 48 IP Office...

  • Page 49: Parking Calls

    Parks the held call using the park number dialed in place of N. · Unpark Call: *38*N# Unpark the call parked using the park number N. 1408, 1416 Phone User Guide Page 49 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 50: Park Using The Menu

    4. Use the up and down arrow keys to scroll through the parked calls. 5. To unpark a particular call, press the CPkUp soft key. 1408, 1416 Phone User Guide Page 50 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 51: Transferring Calls

    Chapter 6. Transferring Calls 1408, 1416 Phone User Guide Page 51 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 52: Transfer To Voicemail

    1. If you are the only internal user in the conference, depending on your telephone systems configuration, dropping yourself from the conference may end it. Consult your system administrator for details. 1408, 1416 Phone User Guide Page 52 IP Office...

  • Page 53: Account Codes

    Chapter 7. Account Codes 1408, 1416 Phone User Guide Page 53 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 54: Forced Account Code Entry

    Access to the enter account code menu can be assigned to a feature button configured with the Account Code Entry action. The button can also be preset with a specific account code. 1408, 1416 Phone User Guide Page 54 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 55: Conference Calls

    Chapter 8. Conference Calls 1408, 1416 Phone User Guide Page 55 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 56: Starting A Conference

    5. If they do not want to join the call or do not answer, press DROP and then press the appearance key of the held call (fast green flash). 1408, 1416 Phone User Guide Page 56 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 57: Viewing Conference Details

    1. If you are the only internal user in the conference, depending on your telephone systems configuration, dropping yourself from the conference may end it. Consult your system administrator for details. 1408, 1416 Phone User Guide Page 57 IP Office...

  • Page 58: Holding A Conference Call

    1. If you are the only internal user in the conference, depending on your telephone systems configuration, dropping yourself from the conference may end it. Consult your system administrator for details. 1408, 1416 Phone User Guide Page 58 IP Office...

  • Page 59: Headset Operation

    Chapter 9. Headset Operation 1408, 1416 Phone User Guide Page 59 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 60: Headset Volume

    Change soft key to change the setting. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1408, 1416 Phone User Guide Page 60 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 61: Handsfree Speaker Operation

    Chapter 10. Handsfree Speaker Operation 1408, 1416 Phone User Guide Page 61 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 62: Speaker Volume

    Change soft key to change the setting. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1408, 1416 Phone User Guide Page 62 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 63: Contacts/Directory

    Chapter 11. Contacts/Directory 1408, 1416 Phone User Guide Page 63 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 64: 11. Contacts/Directory

    3. The system administrator can set other users as Ex Directory. Those users are then not included in the user directory. 1408, 1416 Phone User Guide Page 64 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 65: Viewing Contacts Details

    It is also present for external directory entries if you have been setup as a system phone user by the system administrator. Edit · Edit the name and number. Delete · Delete the name and number. 1408, 1416 Phone User Guide Page 65 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 66: Make A Call From The Directory

    · To view additional details about the currently displayed name, press the Details key. · When the required entry is displayed, press Select. 3. You will be returned to the menu in which you selected the Dir soft key. 1408, 1416 Phone User Guide Page 66 IP Office...

  • Page 67: Adding A New Contact

    · External directory contacts imported by the system cannot be edited. · However, if a local entry is created with the same name or number as an imported entry, the imported entry is discarded in favor of the local one. 1408, 1416 Phone User Guide Page 67 IP Office...

  • Page 68: Add A Contact From The Call Log

    Pause soft key to enter a comma (,) for a 1 second pause in the number dialing. 6. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 1408, 1416 Phone User Guide Page 68 IP Office...

  • Page 69: Editing A Contact

    · External directory contacts imported by the system cannot be edited. · However, if a local entry is created with the same name or number as an imported entry, the imported entry is discarded in favor of the local one. 1408, 1416 Phone User Guide Page 69 IP Office...

  • Page 70: Deleting A Contact

    · External directory contacts imported by the system cannot be edited. · However, if a local entry is created with the same name or number as an imported entry, the imported entry is discarded in favor of the local one. 1408, 1416 Phone User Guide Page 70 IP Office...

  • Page 71: Call Log

    Chapter 12. Call Log 1408, 1416 Phone User Guide Page 71 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 72: 12. Call Log

    2. The call log on other types of phones is a local call log maintained by that phone. It will not move with you when you hot desk and it will be lost if the phone is restarted. 3. The redial function uses the outgoing call records stored in the call log. 1408, 1416 Phone User Guide Page 72 IP Office...

  • Page 73: Using The Call Log

    2. Press the Call soft key or OK to call the number displayed in the call record. 1408, 1416 Phone User Guide Page 73 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 74: Viewing Call Details

    Add the name and number to your personal directory. You can edit the details before they are added. · Back Go back to the normal call screen to select another call record. 1408, 1416 Phone User Guide Page 74 IP Office...

  • Page 75: Deleting A Record

    2. Press the More soft key. 3. Press the Del All soft key to delete all your call log records. 1408, 1416 Phone User Guide Page 75 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 76: Adding A Record To Your Contacts

    Pause soft key to enter a comma (,) for a 1 second pause in the number dialing. 6. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 1408, 1416 Phone User Guide Page 76 IP Office...

  • Page 77: Voicemail

    Chapter 13. Voicemail 1408, 1416 Phone User Guide Page 77 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 78: Message Waiting Indication

    The system administrator can also configure it so that you receive new message waiting indication for a hunt group or hunt groups. 1408, 1416 Phone User Guide Page 78 IP Office...

  • Page 79: Checking Messages

    (24 hours for embedded voicemail, 30 days for Voicemail Pro). For voicemail messages on a Voicemail Pro system, the system administrator can customize the delay and can also apply automatic deletion times to new and saved messages. 1408, 1416 Phone User Guide Page 79 IP Office...

  • Page 80: Sending A Message

    Switch between the different sets of available soft key functions. · Others Add other extension numbers to which you want to send the message. · Record Record the message again. 1408, 1416 Phone User Guide Page 80 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 81: Mailbox Greeting

    Intuity voicemail allows a number of greeting to be recorded and then used for different call types (internal, external, etc). These greetings are setup and recorded through the mailbox voice prompt interface or using the one-X Portal for IP Office application. 1408, 1416 Phone User Guide Page 81 IP Office...

  • Page 82: Email Mode

    Send an email telling you there is a new message but do not attach a copy of the message. 6. When the required setting is displayed, press the Select soft key. To exit without changing the setting, press the Exit soft key. 1408, 1416 Phone User Guide Page 82 IP Office...

  • Page 83: Changing Your Voicemail Code

    Voicemail. 4. Press the Select soft key. 5. Press the On or Off soft key to change the setting. 1408, 1416 Phone User Guide Page 83 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 84: Transfer To Voicemail

    · Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key. 6. You will now see the visual voice menu 1408, 1416 Phone User Guide Page 84 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 85: Logging In/Out

    Chapter 14. Logging In/Out 1408, 1416 Phone User Guide Page 85 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 86: Default Short Codes

    Login to a phone using your extension number (N) and login code (P). · Log Out: *36 Log yourself out from the phone where you are currently logged in. 1408, 1416 Phone User Guide Page 86 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 87: Logging In

    · If the phone does not have a default user, or the default user is currently logged on elsewhere, it displays NOT LOGGED IN. · If the phone has a default user and they are not current logged on elsewhere, they are automatically logged back in. 1408, 1416 Phone User Guide Page 87 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 88: Lock

    4. Press the Select soft key or the OK button or the right arrow key. 5. The phone is now locked as indicated by the display. 1408, 1416 Phone User Guide Page 88 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 89: Auto Lock

    1. Press the Unlock soft key. 2. Enter your login code. 3. Press the Done soft key. 1408, 1416 Phone User Guide Page 89 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 90: Changing Your Login Code

    3. Press the Select soft key. 4. Press the Log Out soft key. 5. The phone now displays the menu for unregistered phone log in. 1408, 1416 Phone User Guide Page 90 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 91: Redirecting Calls

    Chapter 15. Redirecting Calls 1408, 1416 Phone User Guide Page 91 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 92: Voicemail

    Internal External Voicemail Follow Me Follow Me To Follow Me Here Forward Forward on Busy Forward on No Answer Forward Unconditional Do Not Disturb Twinning 1408, 1416 Phone User Guide Page 92 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 93: Follow Me

    Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416 Phone User Guide Page 93 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 94: Follow Me To (Features Menu)

    · To change the destination of the setting, press the Edit soft key. Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416 Phone User Guide Page 94 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 95: Follow Me Here (Features Menu)

    · Press the Save soft key to set the follow me here. Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416 Phone User Guide Page 95 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 96: Forwarding Calls

    , the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number. 1408, 1416 Phone User Guide Page 96 IP Office...
  • Page 97 · Switch Forward on No Answer Off: *06 Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416 Phone User Guide Page 97 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 98: Forward Unconditional (Status Menu)

    · Select edit to change the number to which calls are forwarded. Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416 Phone User Guide Page 98 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 99: Forward Unconditional (Features Menu)

    Only, External and Group, Non Group Calls and All Calls. Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416 Phone User Guide Page 99 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 100: Forward On No Answer (Status Menu)

    Selecting Change will set a forward on busy/no answer destination, it will not change the forward unconditional destination. Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416 Phone User Guide Page 100 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 101: Forward On Busy (Status Menu)

    Selecting Change will set a forward on busy/no answer destination, it will not change the forward unconditional destination. Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416 Phone User Guide Page 101 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 102: Forward On Busy/No Answer (Features Menu)

    Selecting Change will set a forward on busy/no answer destination, it will not change the forward unconditional destination. Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416 Phone User Guide Page 102 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 103: Do Not Disturb

    · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. 1408, 1416 Phone User Guide Page 103 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 104: Dnd On/Off (Features Menu)

    · Use the Add soft key to add a new number in the same way as if no numbers had been entered. · use the Delete soft key to delete the number shown. 1408, 1416 Phone User Guide Page 104...

  • Page 105: Twinning

    7. When a number has been entered, you can access the Enable and Disable soft keys to turn use of mobile twinning on or off. The Clear soft key removes the existing twinning number in order to allow entry of a new number. 1408, 1416 Phone User Guide Page 105...

  • Page 107: Groups

    Chapter 16. Groups 1408, 1416 Phone User Guide Page 107 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 108: Group Membership

    The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408, 1416 Phone User Guide Page 108...

  • Page 109: Group Membership On/Off (Features Menu)

    The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408, 1416 Phone User Guide Page 109...

  • Page 110: Group Service Status And Fallback

    The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408, 1416 Phone User Guide Page 110...

  • Page 111: Changing The Group Service Status (Features Menu)

    The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408, 1416 Phone User Guide Page 111...

  • Page 112: Changing The Group Service Status (Status Menu)

    The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408, 1416 Phone User Guide Page 112...

  • Page 113: Changing The Group Fallback

    The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408, 1416 Phone User Guide Page 113...

  • Page 115: Button Features

    Chapter 17. Button Features 1408, 1416 Phone User Guide Page 115 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 116: Programming A Button

    To do so press Replace. e. Press Back. 11.Repeat the process to program another button or press Back and then Exit to finish. 1408, 1416 Phone User Guide Page 116 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 117: Features

    CPark · Some actions are not supported on all phones. However they may be set for users who hot desk between different types of phone. 1408, 1416 Phone User Guide Page 117 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 118: Abbreviated Dial

    The button's green lamp is lit when forwarding is enabled. The button can be pressed again to switch forward unconditional off. 1408, 1416 Phone User Guide Page 118 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 119: Call Park

    DROP key on the phone. 17.2.14 Flash Hook A button configured for this action will send a hook flash signal to a currently connected analog line. 1408, 1416 Phone User Guide Page 119 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 120: Group

    A button configured with this action can be used to turn your phone's ringer on or off. Status 16XX/44XX/64XX - On Green on. - Off Off. 1408, 1416 Phone User Guide Page 120 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 121: Self-Administer

    The button can be configured with a hunt group number or it can be left blank to toggle all groups of which you are a member. Status 16XX/44XX/64XX - On Green on. - Off Off. 1408, 1416 Phone User Guide Page 121 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 122: Time Of Day

    Note that after the call, when the call appearance is next used, whether the timer is displayed or not to start with is controlled again by the Call Timer setting. 1408, 1416 Phone User Guide Page 122 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 123: User

    · If the user enables DND through Mobile Call Control or one-X Mobile client, their status will show as DND. · Calls from the system direct to the user's twinned destination number rather than redirected by twinning will not change the user's status. 1408, 1416 Phone User Guide Page 123 IP Office...

  • Page 125: Phone Settings

    Chapter 18. Phone Settings 1408, 1416 Phone User Guide Page 125 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 126: 18. Phone Settings

    · Headset Volume Ring Sound · · Speaker Volume Ringer Volume · · Automatic Gain Control Internal Auto Answer · · Default Audio Path · 1408, 1416 Phone User Guide Page 126 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 127: Mobile Twinning

    Withhold Number. 5. Use the left or right arrow keys to change the current setting or press the indicated soft key. 1408, 1416 Phone User Guide Page 127 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 128: Redial Mode

    6. Use either the Change soft key or the left or right arrow keys to change the mode. 7. When the required mode is displayed, press the Done soft key. 1408, 1416 Phone User Guide Page 128 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 129: En-Bloc Dialing

    Will only be applied to your A-menu options. 5. Press the Erase soft key. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1408, 1416 Phone User Guide Page 129 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 130: Auto Lock

    Do not use the inactivity timer. · 1 / 5 / 30 / 60 Lock the phone after the indicated number of minutes. 6. Press the Done soft key. 1408, 1416 Phone User Guide Page 130 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 131: Ringer Controls

    Disable Ringer. 5. Press the Change soft key to change the setting. Selecting On will turn the ringer off. 1408, 1416 Phone User Guide Page 131 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 132: Visual Alerting

    5. Press the Change soft key to change the setting. · Ring Use normal ringing. · Abbr Use a single non-repeated ring (abbreviated ring). · Off No ring. 1408, 1416 Phone User Guide Page 132 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 133: Ring Sound

    · To leave the menu without making any changes press the Cancel soft key. 4. When completed, press the Done soft key. 5. Press the Exit soft key to exit the menus. 1408, 1416 Phone User Guide Page 133 IP Office...

  • Page 134: Ringer Volume

    This function can be assigned to a feature button configured with the Internal Auto Answer action. The button lamp will indicate when internal auto answer is on. 1408, 1416 Phone User Guide Page 134 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 135: Display Controls

    6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1408, 1416 Phone User Guide Page 135 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 136: Call Timer Display

    Show Last Call Duration. 4. Press Change to change the setting between On or Off. 5. Press the Save soft key. 1408, 1416 Phone User Guide Page 136 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 137: Display Language

    7. To select the language currently displayed, press the Select soft key or OK. 8. When completed, press the Done soft key. 9. Press the Exit soft key to exit the menus. 1408, 1416 Phone User Guide Page 137 IP Office...

  • Page 138: Display Name

    On/Off soft key to change the setting. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1408, 1416 Phone User Guide Page 138 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 139: Show Call Waiting

    Do not use the inactivity timer. · 30 / 60 Apply the inactivity timer after the selected number of seconds. 6. Press the Done soft key. 1408, 1416 Phone User Guide Page 139 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 140: Volume And Sound

    Automatic Gain Control · Switch automatic gain control on or off. Note The system administrator can set your phone to reset its volume after each call. 1408, 1416 Phone User Guide Page 140 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 141: Button Clicks

    2. Use the + plus and – minus keys to adjust the volume. 3. The display will return to normal after a few seconds. 1408, 1416 Phone User Guide Page 141 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 142: Speaker Volume

    Change soft key to change the setting. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1408, 1416 Phone User Guide Page 142 IP Office 15-601040 Issue 05a (25 October 2011)
  • Page 143 Phone Settings: Volume and Sound 1408, 1416 Phone User Guide Page 143 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 145: Status Menu

    Chapter 19. Status Menu 1408, 1416 Phone User Guide Page 145 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 146: Do Not Disturb

    · To change the destination of the setting, press the Edit soft key. Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416 Phone User Guide Page 146 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 147: Follow Me Here

    Selecting Change will set a forward on busy/no answer destination, it will not change the forward unconditional destination. Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416 Phone User Guide Page 147 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 148: Forward On No Answer

    · Select edit to change the number to which calls are forwarded. Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416 Phone User Guide Page 148 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 149: Forwarded Here

    The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408, 1416 Phone User Guide Page 149...

  • Page 150: Mobile Twinning

    There is an error in the date or time being used by the system. Selecting Admin will take you to the system administration menu where you can change the date time 1408, 1416 Phone User Guide Page 150 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 151: Short Codes

    Chapter 20. Short Codes 1408, 1416 Phone User Guide Page 151 IP Office 15-601040 Issue 05a (25 October 2011)
  • Page 152 · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. 1408, 1416 Phone User Guide Page 152 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 153: Hunt Group

    Have voicemail ring your phone when you have any new messages. It will call when you use the phone. · Voicemail Ringback Off: *49 Switch off ringback. 1408, 1416 Phone User Guide Page 153 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 155: System Administration

    Chapter 21. System Administration 1408, 1416 Phone User Guide Page 155 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 156: Checking The System And Software Version

    8. Press the Select soft key or the OK button or the right arrow key. 9. You can now scroll through information about the system including its IP address and license key serial number. 1408, 1416 Phone User Guide Page 156 IP Office...

  • Page 157: Checking The Time Settings

    10.When a complete valid date has been entered, the display will confirm that by showing the full date and the Done soft key option. 11.To set the date as the new date to be used by the telephone system press the Done soft key. 1408, 1416 Phone User Guide Page 157 IP Office...

  • Page 158: Setting The Time

    · To change the offset from between positive or negative press the +/- soft key. 10.When a valid offset has been entered, the Done soft key is displayed. 11.To apply the offset to the current telephone system time press the Done soft key. 1408, 1416 Phone User Guide Page 158 IP Office...

  • Page 159: System Shutdown

    Only proceed is you are sure. If you are not sure press the Back soft key. 11.If you press the Confirm soft key, the telephone system will switch itself to a shutdown state. This will disconnect all current calls and services. 1408, 1416 Phone User Guide Page 159 IP Office...

  • Page 160: Memory Card Management

    · Copy This option is available on systems where both a System and Option memory card are active. It copies the contents of the System card to the Option card. 1408, 1416 Phone User Guide Page 160 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 161: System Alarms

    There is an error in the date or time being used by the system. Selecting Admin will take you to the system administration menu where you can change the date time 1408, 1416 Phone User Guide Page 161 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 163: The Phone Menus

    Chapter 22. The Phone Menus 1408, 1416 Phone User Guide Page 163 IP Office 15-601040 Issue 05a (25 October 2011)
  • Page 164 System Admin Menu · This menu is only available to a user who has been configured as a 'system phone' user by the system maintainer. 1408, 1416 Phone User Guide Page 164 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 165: Features Menu

    Access Control The system administrator controls whether you can access some of the menus. Others are only available if certain perquisites are met: 1408, 1416 Phone User Guide Page 165 IP Office 15-601040 Issue 05a (25 October 2011)
  • Page 166 · The Mobile Twinning options are only shown if you have been configured to use mobile twinning. · The System Admin option is only shown if you have been configured as a 'System Phone' user. 1408, 1416 Phone User Guide Page 166...

  • Page 167: Self-Administer Menu

    The Phone Menus: Features Menu 22.2 Self-Administer Menu This menu is accessed by pressing the Features soft key and selecting Phone User and then Self-Administer. 1408, 1416 Phone User Guide Page 167 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 168: Visual Voice Menu

    The Email option is only available if configured by the system administrator. Hunt group mailbox access is only available if configured by the system administrator. 1408, 1416 Phone User Guide Page 168 IP Office...

  • Page 169: Status Menu

    The Phone Menus: Visual Voice Menu 22.4 Status Menu This menu is accessed by pressing the Status soft key. 1408, 1416 Phone User Guide Page 169 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 170: Phone A-Menu

    The following options are not used with IP Office and are not included in this documentation; Applications, Log- Answered, Log-Un-Answered, Log-Outgoing, Log-Bridged, Erase Contacts, Erase Call Log and Stay in Contacts 1408, 1416 Phone User Guide Page 170 IP Office...

  • Page 171: Call Log Menu

    The Phone Menus: Phone A-Menu 22.6 Call Log Menu This menu is accessed by pressing the key. The diagram below summarizes the structure of the menu. 1408, 1416 Phone User Guide Page 171 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 172: Contacts Menu

    22.7 Contacts Menu This menu is accessed by pressing the key. This menu is used to access your own personal contacts and the system directory of contacts. 1408, 1416 Phone User Guide Page 172 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 173: Redial Menu

    This menu is only used when you set your redial mode to List. The numbers (up to 10) shown come from your outgoing call log. 1408, 1416 Phone User Guide Page 173 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 174: Phone Locked Menu

    · None of the menus for your user settings can be accessed. · To unlock the phone requires your login code if you have configured a login code 1408, 1416 Phone User Guide Page 174 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 175: System Admin Menu

    The Phone Menus: Phone Locked Menu 22.10 System Admin Menu This menu is only available to users who have been configured as a system phone user. 1408, 1416 Phone User Guide Page 175 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 176: Error Screens

    If it is your phone you can unlock it using your login code. If it not you phone, you can still login 1408, 1416 Phone User Guide Page 176 IP Office...

  • Page 177: Glossary

    Chapter 23. Glossary 1408, 1416 Phone User Guide Page 177 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 178: Abbreviated Ring

    · You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone. · N = No Calls (Do Not Disturb) An N is shown on your phone's display when you have do not disturb enabled. 1408, 1416 Phone User Guide Page 178 IP Office...

  • Page 179: Do Not Disturb Exceptions

    , the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number. 1408, 1416 Phone User Guide Page 179 IP Office...

  • Page 180: Group

    If you have been configured as a mobile twinning user, you can switch use of mobile twinning on or off through the phone's menus and also change the number to which you are twinned. 1408, 1416 Phone User Guide Page 180...

  • Page 181: Park Call

    Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system administrator. There are two methods of twinning supported, internal twinning mobile twinning 1408, 1416 Phone User Guide Page 181 IP Office 15-601040 Issue 05a (25 October 2011)

  • Page 183: Index

    To voicemail 39, 84 Call from 33, 73 Diverting 18, 96, 179 Details 44, 74 Do Not Disturb 18, 103, 178 Menu 17, 72, 171 1408, 1416 Phone User Guide Page 183 IP Office 15-601040 Issue 05a (25 October 2011)
  • Page 184 Mobile Twinning Missed 17, 72 Number 105, 127 Service status 110, 111, 112, 149 Group Member 18 On/Off 105, 127 Groups 33, 65, 66 Status 1408, 1416 Phone User Guide Page 184 IP Office 15-601040 Issue 05a (25 October 2011)
  • Page 185 Withhold Number 35, 127 Menu Send All Calls 98, 99, 148 Socket Headset 10, 11 Speaker Volume 62, 142 Stand 10, 11 Status Do Not Disturb 104, 146 1408, 1416 Phone User Guide Page 185 IP Office 15-601040 Issue 05a (25 October 2011)
  • Page 187 1408, 1416 Phone User Guide Page 187 IP Office 15-601040 Issue 05a (25 October 2011)
  • Page 188 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

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