Solving Software Problems - HP ProDesk 400 G2.5 Maintenance And Service Manual

Unable to connect to the Internet.
Cause
Cannot automatically launch Internet programs.
Cause
You must log on to your ISP before some programs will start.

Solving software problems

Most software problems occur as a result of the following:
●
The application was not installed or configured correctly.
●
There is insufficient memory available to run the application.
●
There is a conflict between applications.
●
Be sure that all the needed device drivers have been installed.
●
If you have installed an operating system other than the factory-installed operating system, check to be
sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not continue and the HP logo does not display.
Cause
ROM issue - POST error has occurred.
Computer will not continue after HP logo screen displays.
Cause
System files may be damaged.
94 Chapter 6 Troubleshooting without diagnostics
Solution
4. Select the Cookies check box and click the Delete button.
Solution
Log on to your ISP and launch the desired program.
Solution
Observe the beeps and LED lights on the front of the computer.
See Appendix A, POST error messages on page 96
possible causes.
See the Worldwide Limited Warranty for terms and conditions.
Solution
In Windows 7, use recovery media to scan hard drive for errors, or
use Windows Startup Repair to fix problems that might prevent
Windows from starting correctly. Windows Startup Repair is one
of the recovery tools in the System Recovery Options menu. You
can also create a system repair disc that contains the System
Recovery Options menu. If the problem is severe enough that
Startup Repair doesn't start on its own and you can't access the
System Recovery Options menu on your computer's hard disk,
you can get to the menu and start Startup Repair by using the
Windows installation disc or a system repair disc that you created
earlier.
In Windows 8, use Automatic Repair to fix problems that might
prevent Windows from starting correctly.
to determine