Central Config." (Central Configurations) Menu - Aastra 142d User Manual

Features and Menus
Note: The system administrator can configure that the ACD group is
automatically closed when the last agent switches out of it. In this case
further callers receive a busy signal or are directed to a substitute
destination (e.g. to an attendant console) – depending on the
communications system configuration. If the group remains open, even
when all agents have switched out of it, a call for the ACD group is initially
shown on the telephone displays of all agents (and can be picked up there).
Then the caller is either diverted to a substitute destination or hears a busy
signal.
Tip: If the call number of the ACD group has been programmed to a
function key, you can switch in and out simply by pressing the key. Press the
C key briefly and select the desired "ACD group" function from the key
menu.
finish work time: After ending an ACD call, you remain busy for the duration of
the finish work time configured for the group for all calls (a value between 0
and 300 seconds is possible). Use this menu entry to manually end finish
work time early. You are now once again reachable for new calls to the ACD
group.
Once the finish work time has expired, the next call is allocated, if callers are
waiting. Outgoing calls can be made during the finish work time and also
end the finish work time.
extend work time: During the ongoing finish work time you can extend
the finish work time by a specific value (0 – 900 seconds can be
selected). This additional finish work time applies to all ACD group
agents.

"Central config." (Central configurations) Menu

This menu is where you can execute central settings via your telephone for the
communications system and for other subscribers.
System service: The settings in this menu require entering the system password.
Note: It is recommended to the system administrator to restrict access to
the system password to prevent unauthorised changes to system settings.
Date+time: This menu entry is for setting the system date and the system
time. Select the desired entry (time with hhmm, date with
ddmmyyyy). Select Save now to have the setting saved into the
system.
DDI barring: This function is for block or allow direct incoming calls for 2
user groups. If access is barred, all incoming calls are signalled at the
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