Advantage EKI-5000 Series User Manual page 6

If one of the following situations arises, get the equipment checked by service person-

nel:
The power cord or plug is damaged.

Liquid has peretrated into the equipment.
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The equipment has been exposed to moisture.

The equipment does not work well, or you cannot get it to work according to the

user manual
The equipment has been dropped and damaged.
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The equipment has obvious signs of breakage.
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Instructions for installation in a pollution Degree 2 environment or equivalent statement.

PoE requirements:
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This product was in-door used and not connected to outside plant, so user manual shall
have the description as below or equivalent: "The equipment is to be connected only to
PoE networks without routing to the outside plant."
Do NOT LEAVE THIS EQUIPMENT IN AN ENVIRONMENT WHERE THE STORAGE

TEMPERATURE MAY GO BELOW -40°C(-40°F) OR ABOVE 75°C(167°F) THIS
COULD DAMAGE THE EQUIPMENT. THE EQUIPMENT SHOULD BE IN A CON-
TROLLED ENVIRONMENT.
Product Warranty (5 years)
Company Address:
ADVANTECH CO.,LTD. （研華股份有限公司）
1 ALY 20 LN 26 RUEIGUANG RD NEIHU DISTRICT TAIPEI 114 TAIWAN
Advantech warrants to you, the original purchaser, that each of its products will be free from
defects in materials and workmanship for five years from the date of purchase.
This warranty does not apply to any products which have been repaired or altered by per-
sons other than repair personnel authorized by Advantech, or which have been subject to
misuse, abuse, accident or improper installation. Advantech assumes no liability under the
terms of this warranty as a consequence of such events.
Because of Advantech's high quality-control standards and rigorous testing, most of our
customers never need to use our repair service. If an Advantech product is defective, it will
be repaired or replaced at no charge during the warranty period. For out of-warranty repairs,
you will be billed according to the cost of replacement materials, service time and freight.
Please consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For example, CPU speed,
Advantech products used, other hardware and software used, etc.) Note anything
abnormal and list any on screen messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual, product, and any
helpful information readily available.
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