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Appendix: Troubleshooting The Dpm - Philips DPM 9450 User Manual

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Appendix: Troubleshooting the DPM

If you have problems with your DPM, please try the following before you contact your vendor.
Nothing appears on the DPM display
The batteries are not loaded properly: Verify that the polarity is correct.
The batteries are dead: Change the batteries.
The DPM is turned off: Turn the DPM on.
DPM warning:
The memory card cannot be read. Try a different memory card or a different type of memory card.
The memory card is not formatted: Format the memory card via the DPM menu.
One of the DPM buttons could be stuck: Make sure none of the buttons is stuck.
DPM is inactive
The DPM is turned off: Turn the DPM on.
The batteries are dead: Change the batteries.
Recording is not possible
There is not enough space left on the memory card: Delete files from the memory card or use a new memory
card.
The memory card is not formatted: Format the memory card.
No sound during playback
The volume is turned down (0): Turn the volume up.
Earphones are plugged into the DPM: Unplug the earphones to listen to playback via the built-in loudspeaker.
Deleting files is not possible
The file has been finished with EOL: Remove the EOL attribute from the file by pressing the L/P or EOL/P
(End-of-Letter and Priority) button once.
Your memory card, of the type SD, is write-protected ( ): Remove write protection from the SD card.
Wrong file
The wrong file is being played back: Open the correct file.
Connection to the PC is not possible
USB driver has not been installed properly
Solution: Check whether the USB drivers have been installed correctly. If you did not complete the
installation of the USB driver or canceled the 'Unknown device detected' process the first time you
connected the DPM to your PC. Proceed as follows:
1. Connect the DPM to your PC.
2. Go to the Start menu, Settings, Control Panel, System, Device Manager.
3. Look for an unknown USB device in the list.
4. Select the Unknown Device and click Remove.
5. Click OK and close the Control Panel window.
6. Disconnect the DPM and reconnect it again.
7. The Add New Hardware Wizard is started. Click Next.
8. Follow the instructions which appear on the screen. When the wizard detects the driver (USB Mass
Storage Device), click Next to copy the driver to your PC.
9. On the last wizard page, click Finish to complete the installation.
Windows XP
When installing the DPM, the operating system automatically assigns a drive for the DPM. This drive
appears as a 'removable disk' in the Windows Explorer. Sometimes, the drive letter assignment for the
DPM conflicts with an existing drive letter mapping; this is why the DPM cannot be seen in the Windows
Explorer. Additionally, SpeechExec Dictate displays the DPM status as DPM (disconnected).
Solution: Mount all network drives starting with drive letters Z, Y, X (in reverse alphabetical order).
DPM 9450 - User Manual
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