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Transferring a call to an outside number
You can request a meter pulse count for the call from the
telephone company operator. Upon completion of the call, the
console will ring. When you answer, the meter pulse count will
display on the console screen. Ask your communications
department for further information about this feature.
Questions about Transferring Calls
What do I do if the destination to which I am
transferring a call is not answering?
•
Press [Source] to reconnect the Source call and retain
the Destination information. This gives you more options
to handle the call because softkeys, such as [Redial
Dest], remain on screen.
Or
•
Dial a different number if you think you can locate the
requested party elsewhere.
Or
•
Press Cancel to reconnect to the Source call but clear
the Destination information.
Do I need to press Release when answering several
calls in a row?
No. If you use the Answer key to answer calls, pressing the
key will transfer the current call to the dialed destination
and connect you to the next call waiting. This only works if
you have calls in both the Source and Destination areas.
What should I do if a caller wants to speak
to one person, and then another?
If an outside party wants to speak with several people in a
row, use the Serial Call feature (see page 38). When the
outside party completes the first call, you receive a Recall
and can then dial the next person's number.
Can I transfer a call to another console?
Yes, by dialing the extension number of the other console.
You can transfer calls to other consoles but you cannot put
another attendant on hold.
Call Handling Basics
19
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