Troubleshooting; Limitations And External Influences; Cases - Mul-t-lock Entr User Manual

9. Troubleshooting

9.1 Limitations and external influences

1. Door position sensor might be influenced by external electromagnetic interference.
2. After mechanical key operation, the user should unlock and lock the unit electronically.

9.2 Cases

Symptom
Failure to pair a credential
Door unit beeps constantly
Cant connect mobile App with the ENTR™
2 sets of double long beeps in every lock or
unlock operation
ENTR™ unlocks the door instead of locking it
Bolts are going out when the door is open
ENTR™ doesn't lock automatically
After 5 minutes that the door is open
Automatic locking might be effected by
external electro-magnetic fields that results in
wrong reading of door positioning. That may
cause the door to remain unlocked.
Sliders doesn't response as expected
Touch panel doesn't response as expected
Latch isn't pulled (high friction on the
bolts & latch)
Error sound emitted during lock / unlock
action
Placing a code in the Touchpad Reader ends in
wrong code, even if the code is correct
Operating key will not operate the cylinder
ENTR™ User Manual
Corrective action
1. Repeat the process closer to the door unit
2. Turn the door unit OFF and back ON
3. Smartphone - reboot the smartphone and the
Door Unit
Place the knob in zero position
Other phone user is already connected to the ENTR™.
Only one smartphone can connect to the ENTR™ at
the same time
Low battery indication; Charge the Door Unit
Repeat door configuration process.
Define [1] for left side lock or [3] for right side lock
See page 11 - Door configuration
1. Check if the magnet exists
2. Unlock the door using the sliders, quickly shut the
door and lock it using the sliders
Close the door and lock using credential or slide up
on sliders
Turn OFF the unit, wait 3 seconds and turn it back ON.
Avoid touching the unit until you hear power up beeps
1. Pull/push the door toward the frame
2. Consult your installer to adjust the door or lock case
The specific code already exists
Push the key towards the cylinder and try to operate.
If not turning call a locksmith
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