Troubleshooting; Limitations And External Influences; Cases - Mul-t-lock ENTR User Manual

11. Troubleshooting

11.1 Limitations and External Influences

1. Door position sensor might be influenced by external electromagnetic interference.
2. After mechanical key operation, the user should unlock and lock the unit
electronically.

11.2 Cases

Symptom
The unit isn't accepting my administrative
code.
When I try to start the configuration
(Cfg) process, I'm getting an error sound
and light.
At the end of Step 1 of the configuration
process, I'm getting an error sound
At the end of Step 2 of the configuration
process, I'm getting an error sound
I turn the knob, but the lock isn't
unlocking.
I've configured ENTR®, but when I slide my
fingers down, the door locks; and when I
slide my fingers up, it unlocks -- opposite
actions of what should happen.
Symptom
I'm having trouble pairing the remote
control.
Sometimes the remote control doesn't
open on the first attempt.
ENTR® User Manual
New Unit Installation and Configuration
Make sure the code you are using contains between 4-10
digits and is different from the "12345" factory code.
This could mean that the factory code hasn't been
replaced with your administrative code. Go back and set
your administrative code.
1. Verify that you are able to lock and unlock the door
using the key without issue.
2. Please contact your locksmith
1. Verify that the magnet has been correctly positioned
2. Contact to your locksmith to replace the magnet with
a stronger one.
1. Make sure that the mechanical key can operate the lock
2. Check that the electronic unit is properly attached to
the cylinder.
3. Please consult with your locksmith/installer to ensure
proper installation was completed.
1. Redo the configuration process.
2. Pay attention to the door's orientation, (Left = 1 and
Right = 3).
Remote Control
1. Please confirm that the LED on the remote control is ON
when you press the button.
2. Repeat the pairing process again while standing closer
to the door unit.
3. If after these steps are taken and pairing still isn't
working, please contact your locksmith / installer.
The remote control operates on RF signal, so you need to
be within a certain proximity to the lock. Get closer and
try again.
Corrective action
Corrective action
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