Low Transmitter Battery; Transmitter Failed Error Code; Out Of Range/No Antenna - Dexcom G4 Platinum User Manual

9.8.3

LOW TRANSMITTER BATTERY

This screen will appear once the transmitter nears
the end of its battery life (see Chapter 1, Section 1.2,
Transmitter Overview). When the transmitter battery
is drained low enough the transmitter and receiver will
stop communicating. Contact your local distributor to
order a new transmitter.
Your transmitter battery may drain as quickly as one
week after this alert appears.
9.8.4

TRANSMITTER FAILED ERROR CODE

This screen means that the transmitter is not working.
If you get this alert during a sensor session, your
sensor session will automatically stop. Contact your
local distributor. Continue to check your blood glucose
value using your blood glucose meter.
9.9

OUT OF RANGE/NO ANTENNA

This screen means your receiver and transmitter are
not communicating and you are not receiving sensor
glucose readings.
• Your receiver and transmitter will only communicate
when you are in an active sensor session.
• Each time you start a new sensor session allow 10
minutes for your receiver and transmitter to start
communicating.
• You may occasionally experience loss of communication for 10 minutes at a
time. This is normal.
• If you see the out of range symbol
minutes, move your receiver and transmitter within 6 meters of each other. Wait
10 minutes and communication should be restored.
in the status area for more than 10
Dexcom G4 PLATINUM User's Guide | 109