Advantech AIMB-281 User Manual page 3

A Message to the Customer
Advantech Customer Services
Every Advantech product is built with exact specifications to ensure reliable perfor-
mance in the harsh and demanding conditions typical of industrial environments.
Whether this Advantech equipment is destined for the laboratory or factory floor, be
assured that your product will provide the reliability and ease of operation for which
Advantech has become renowned.
Because your satisfaction is our primary concern, we have produced this guide to
Advantech's customer services. To ensure you receive the full benefit of our services,
please follow the instructions provided below.
Technical Support
We want customers to experience the maximum performance from our products.
Should you encounter technical difficulties, we are available to provide assistance.
For the most frequently asked questions, we have provided answers in the product
documentation. Generally, these answers are substantially more detailed than those
provided over the phone.
Please consult this manual first when you encounter a problem. If you still cannot find
the answer, gather all the information or questions that apply to your problem, and
with the product on hand, call your dealer. Our dealers are well trained and ready to
offer the support required to get the most from Advantech products. The majority of
problems reported are minor and can be easily resolved over the phone.
In addition, free technical support from Advantech engineers is available every busi-
ness day. We are always ready and willing to give advice on application requirements
or specific information regarding the installation and operation of any of our products.
iii AIMB-281 User Manual