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A
H
GENT
ELP
Your telephone system may be programmed to support the Agent Help feature, which
allows you to request help from a designated "Agent Help Extension" (usually your
supervisor) during a call. When your request call rings at the Agent Help Extension,
the supervisor can choose to join the call or reject the request.
If the Agent Help Extension is a keyset, the keyset's microphone is muted, and the
supervisor cannot be heard unless he or she presses the MUTE key. If the Agent Help
Extension is a single-line set, the supervisor can be heard as soon as the conference is
established. In either case, the supervisor can hear all other parties on the call.
To use the Agent Help feature while on a call:
— Press
ture is not available at your phone, you already have four parties in your call,
there are not enough system circuits currently available, or the Agent Help Exten-
sion is in do-not-disturb.
— Dial the Agent Help Extension number, if required. (Your phone may be pro-
grammed to automatically dial the number, or you may be required to dial it.)
— If the Agent Help Extension accepts the call, you hear the Agent Help tone, if it is
enabled, and the supervisor can monitor or join your call.
If the Agent Help Extension rejects the call, you hear a confirmation tone, and the
display shows AGENT HELP REJECTED.
To respond to an Agent Help request at a display keyset, when you receive an Agent
Help, your display shows <name> REQUESTS HELP. You can do one of the follow-
ing:
— To accept the call, answer as usual. Your microphone is muted, and you cannot be
heard by either party unless you press
— To reject the call, dial
34
∞
, and dial
. If you hear repeating tones, the Agent Help fea-
7
5
3
.
3
7
6
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
.
MUTE
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