Partner PT-5900 Service Manual
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Partner PT-5900 Service Manual

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Summary of Contents for Partner PT-5900

  • Page 1 All in one POS Terminal PT-5900 Service Manual...

  • Page 3: Declaration Of Conformity

    Copyright This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without written consent of the author. Disclaimer The information in this document is subject to change without notice. The manufacturer makes no representa- tions or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

  • Page 4: About This Manual

    About this manual The service manual provides service information for the PT-5900. This manual is designed to help train service personnel to locate and fix failing parts on the machine. This manual consists of the following sections: Chapter 1 Getting Started: This section covers unpacking and checking the package contents, and identifying components.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS CHAPTER 1 GETTING STARTED ..........1 Unpacking the machine .................1 Identifying components .................2 CHAPTER 2 BIOS SETUP ............5 About the Setup Utility ...................5 Entering the Setup Utility ................6 BIOS navigation keys ................6 Using BIOS ....................7 Main Screen ....................8 OC Tweaker ....................9 Advanced Settings ..................10 CPU Configuration ...................11...
  • Page 6 Battery ......................64 COM Port .....................64 Mainboard Board..................65 Power Board ....................66 I/O Shield .....................66 Inverter ......................67 Panel Bracket ....................68 Waterproof Seal, Touch Panel, Touch Cover, LCD Panel ......68 APPENDIX PART LIST AND SPECIFICATION ......69 Part list for PT-5900 ..................71 Specifications ....................72...
  • Page 7 Figure 4.1 PT-5900 mainboard jumper ..........50 Figure 4.2 PT-5900 mainboard connectors ........... 51 Figure 4.3 PT-5900 power board jumpers..........52 Figure 4.4 PT-5900 power board connectors ........53 Figure 4.5 Inverter connectors .............. 54 Figure 6.1 Exploded diagram main parts ..........69...

  • Page 9: Chapter 1 Getting Started

    CHAPTER 1 GETTING STARTED This chapter describes how to unpack and identifying components on the device. The following topics are described. • Unpacking the machine on page 1 • Checking the package contents on page 2 Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service.

  • Page 10: Identifying Components

    Identifying components This section describes the parts and connectors on the machine. Front-right view Figure 1.2 Front-right view Component Description 15-inch TFT LCD Power LED indicator Power Button IO Panel C H A P T E R 1 G E T T I N G S T A R T E D...

  • Page 11: Figure 1.3 Rear View

    Rear view Figure 1.3 Rear view Component Description MSR (optional) Slot VFD Customer Display (optional) Slot Rear Cover Rear Cover Latches...

  • Page 12: Figure 1.4 Pt-5900 I/O Connectors

    I/O connectors Figure 1.4 PT-5900 I/O connectors Connector Description DC 12V input connector COM3 port Microphone jack Line-Out jack USB port VGA port COM1 port PS/2 port (for MSR) HDD cable hole COM4 port Line-In jack LAN jack LPT port...

  • Page 13: Chapter 2 Bios Setup

    CHAPTER 2 BIOS SETUP The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get erased when the computer is turned off. The following topics are described in this chapter. •...

  • Page 14: Entering The Setup Utility

    Entering the Setup Utility When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message appears: Press F2 or DEL to run Setup Press the delete key <Delete>...

  • Page 15: Using Bios

    Using BIOS When you start the Setup Utility, the main screen appears. The main screen of the Setup Utility displays a list of the options that are available. A highlight indicates which option is currently selected. Use the cursor arrow keys to move the highlight to other options.

  • Page 16: Main Screen

    Main Screen This screen includes System BIOS Information, Processor, System memory and displays the System Time and System Date. Figure 2.2 Main Screen System Overview This screen displays System BIOS Information, Processor, System memory, System Time and System Date. System Time/ System Date The System Time and System Date items show the current date and time held by the machine.

  • Page 17: Oc Tweaker

    OC Tweaker In the OC Tweaker screen, you can set up overclocking features. Figure 2.3 OC Tweaker Screen Boot Failure Guard Boot Failure Guard is a boot failure restore feature. While system could not bootup normally at overclocking setting, the safe boot up mode will be issue from Boot Failure Guard and provide a BIOS setting Interface to parameter reset/correction.

  • Page 18: Advanced Settings

    Advanced Settings This setup screen includes sub-menus for CPU Configuration, Chipset Configuration, ACPI Configurations, Storage Configurations, PCIPnP Configurations, SuperIO Configurations and USB Configurations. Figure 2.4 Advanced Settings Screen ASRock Instant Flash This item is used to execute the BIOS update utility. The utility can search BIOS files in USB and hard disk drive automatically for updating.

  • Page 19: Cpu Configuration

    CPU Configuration Figure 2.5 CPU Configuration sub-menu Hyper Threading Technology This item is used to enable/ disable the Hyper Threading technology. Hyper Threading technology allows one processor to work on two separate operations at the same time.

  • Page 20: Chipset Configuration

    Chipset Configuration Figure 2.6 Chipset Configuration sub-menu Primary Graphics Adapter This item specifies which graphics card is your primary graphics adapter. DVMT Mode Select Intel’s Dynamic Video Memory Technology (DVMT) allows the system to dynamically allocate memory resources according to the demands of the system at any point in time. The key idea in DVMT is to improve the efficiency of the memory allocated to either system or graphics processor.

  • Page 21: Acpi Configuration

    ACPI Configuration Figure 2.7 ACPI Configuration sub-menu Suspend Mode Use this item to define how the system suspends. In the default, S1(POS), the suspend mode is equivalent to a software power down. If you select S3(STR), the suspend mode is a suspend to RAM - the system shuts down with the exception of a refresh current to the system memory.

  • Page 22: Storage Configuration

    Storage Configuration Figure 2.8 Storage Configuration sub-menu SATA Operation Mode This feature allows users to select SATA operation mode. C H A P T E R 2 B I O S S E T U P...

  • Page 23: Sataii_1, Sataii_2

    SATAII_1, SATAII_2 Figure 2.9 SATAII sub- menu Type Select [Auto] to automatically detect hard disk drive. If auto detection is successful, the BIOS Setup automatically fills in the correct values for the remaining fields on this sub-menu. If the auto detection fails, it may due to that the hard disk is too old or too new.

  • Page 24: Pcipnp Configuration

    PCIPnP Configuration Figure 2.10 PCIPnP Configuration sub-menu PCI Latency Timer This item allows you to adjust the PCI Latency Timer of all PCI devices on the PCI bus. C H A P T E R 2 B I O S S E T U P...

  • Page 25: Superio Configuration

    SuperIO Configuration Figure 2.11 SuperIO Configuration sub-menu Serial Port Address These items are used to assign the I/O address for the serial port. Parallel Port Address This item allows user to select the I/O address for the parallel port. Parallel Port Mode This item allows user to select the parallel port mode.

  • Page 26: Usb Configuration

    USB Configuration Figure 2.12 USB Configuration sub-menu USB Controller This item is used to enable/disable the USB controller. USB 2.0 Support This item is used to enable/disable the USB 2.0 support. Legacy USB Support When enabled, the BIOS will enable legacy support for USB keyboards, mice and floppy drives. You will be able to use these USB devices even with operating systems that do not support USB.

  • Page 27: H/W Monitor

    H/W Monitor This screen allows you to monitor the status of the hardware on your system, including the parameters of the CPU temperature, mainboard temperature, CPU fan speed, chassis fan speed, and the critical voltage. Figure 2.13 H/W Monitor sub-menu CPU Quiet Fan If you set this option as [Disabled], the CPU fan will operate in full speed.

  • Page 28: Boot Settings

    Boot Settings This screen allow you to configure the boot options. Figure 2.14 Boot Settings screen 1st Boot Device Set the boot device options to determine the sequence in which the computer checks which device to boot from. C H A P T E R 2 B I O S S E T U P...

  • Page 29: Boot Settings Configuration

    Boot Settings Configuration Figure 2.15 Boot Settings Configuration sub-menu Quick From Onboard LAN This item is used to enable/disable the boot from onboard LAN function. Bootup Num-Lock This setting is to set the Num Lock status when the system is powered on. Setting to [On] will turn on the Num Lock key when the system is powered on.

  • Page 30: Security Settings

    Security Settings This screen allows you to configure the system security settings. Figure 2.16 Security Settings screen Supervisor/User Password Indicates whether a supervisor/user password has been set. If the password has been installed, Installed displays. If not, Not Installed displays. Change Supervisor/User Password You can use this option change the supervisor/user password.

  • Page 31: Exit Menu

    Exit Menu This screen allows you to load the optimal or failsafe default values, and save or discard changes. Figure 2.17 Exit Menu screen Save Changes and Exit Highlight this item and press <Enter> to save the changes that you have made in the Setup Utility and exit the Setup Utility.
  • Page 32 Load Performance Setup Default (IDE/SATA) This option opens a dialog box that lets you load performance defaults for all appropriate items in the Setup Utility. The IDE/SATA defaults place demands on the system that may be greater than the performance level of the components, and set the SATA mode to IDE/SATA.

  • Page 33: Chapter 3 Installing Drivers And Software

    Use an external CD-ROM drive to install the drivers or copy the drivers to a USB flash drive and then plug to the machine. When you insert the CD ROM the following screen appears. Check PT-5900 that is listed under the “Install Terminal Drivers” and “Install Device Drivers” menus.

  • Page 34: Intel Chipset Driver

    Intel Chipset Driver The Intel Chipset Software Utility updates the Windows XP/2000 INF files so that the Intel chipset is correctly configured. Follow these instructions to install the chipset software : 1. Browse to the \DRIVER\chipset\Intel\Inf folder. 2. Double-click setup.exe. The following screen appears. Click Next to continue. 3.
  • Page 35 4. Browse the ReadMe Information, then click Next. 5. The Intel Chipset Software Utility files are installed to the system. When prompted to restart, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 36: Intel Chipset Graphics Driver

    Intel Chipset Graphics Driver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP/2000. To install the drivers. 1. Browse to the \DRIVER\VGA\intel\Win2K_XP folder. 2. Double-click the executable file. The following screen appears. Read the release version, and then click Next.
  • Page 37 4. Read the License Agreement, then click Yes to begin installation. 5. When installation is completed, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 38: Via Audio Driver

    VIA Audio Driver Refer to the following to install the VIA Vinyl Audio Driver. 1. Browse to the \DRIVER\SOUND\VIA folder. 2. Double-click SETUP.exe. The following screen appears. 3. Select Install/Update and then click Next to continue. 4. Check all the options and then click Next. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 39 5. Click Next to continue. 6. Click Next to continue...

  • Page 40: Lan Driver

    7. Select Yes, I want to restart my computer now and then click Finish. LAN Driver The network driver support Windows XP/2000. Refer to the following to install the drivers. 1. Browse to the \DRIVER\LAN\RealTek folder. 2. Double-click the executable file. The following screen appears. Click Next to continue. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 41 3. Click Install to begin installation. 4. When installation is completed, click Finish.

  • Page 42: Touch Screen Driver

    Touch Screen Driver Refer to the following to install the touch screen driver. 1. Browse to the \DRIVER\Touch\eGalax folder. 2. Double-click setup.exe. The following screen appears. Click Next to continue. 3. Check the box for Install PS/2 interface drive and then click Next to continue. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 43 4. System will give you a warning, click Ok to continue. 5. Check the box for None and then click Next to continue. 6. Uncheck the box for Support Mulit-Monitor System and then click Next to continue.
  • Page 44 7. Click Next to continue. 8. Click Next to continue. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...

  • Page 45: Calibrating The Touchscreen

    9. Click Yes, I want to restart my computer now and then click Finish. Calibrating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application: 1. Launch the TouchKit application from the Windows desktop by clicking on Start > Programs > TouchKit >...
  • Page 46 3. Click the 4 Points Calibrattion button. 4. Use your finger to touch the blinking X Symbol on the screen until stop blinking. 5. Click OK to complate the 4 points calibration. You may also use this application to adjust the touch settings. NOTE C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...

  • Page 47: Setting Com Ports

    Setting COM ports Before you connect devices to COM3, COM4, COM5 ports, the drivers must be installed first. Follow these instructions to install drivers: 1. Browse to the \DRIVER\USB to Serial COM port. 2. Double-click PL2303-Driver.exe. The following screen appears. Click Next to continue. 3.
  • Page 48 4. Click Finish to close. 5. Go to Start → Control Panel → System → Hardware tab → Device Manager. 6. Right click on Universal Serial Bus controllers, and select Scan for hardware changes. The system will detect USB devices. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 49 7. When Found New Hardware Wizard appears, check Yes, now and every time I connect a device and then click Next to continue. 8. Check Install the software automatically, and then click Next to continue.
  • Page 50 9. Click Continue Anyway. Step7 to Step9 need to repeat three times. 10. Next browse to the \DRIVER\Com_Setting. Double-click Com_Setting.msi to install Partner Com- port Manager. Click Next to continue. Partner Comport Manager requires .Net Framework, if it is not installed then it will prompt to install it.
  • Page 51 11. Click Next to continue. 12. Click Next to continue.
  • Page 52 13. Click Close to complete the installation. 14. Go to Start → All programs → Partner Comport Manager → Com_setting. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 53 15. When the following screen appears. Click Start and then restart the system.
  • Page 54 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...

  • Page 55: Chapter 4 Locating The Problem

    CHAPTER 4 LOCATING THE PROBLEM Refer to this section to locate the problem with the machine. The following topics are described. • General checkout guidelines on the page 47 • LCD symptoms on the page 48 • Touch screen symptoms on the page 48 •...

  • Page 56: Lcd Symptoms

    LCD symptoms Symptom Corrective Procedure • LCD backlight is not working but text is still visible on 1. Reseat the LCD cable. screen 2. Reseat the inverter cables. 3. Replace the inverter cables. 4. Replace the inverter. • LCD backlight is working but text is not visible on screen 1.

  • Page 57: Network Symptoms

    Network symptoms Symptom Corrective Procedure • Cannot access LAN 1. Confirm that network hub/switch (if present) is functioning correctly. 2. Reseat the RJ-45 cable. 3. Confirm green and orange LED activity of the RJ-45 jack. 4. Check the network TCP/IP settings. 5.

  • Page 58: Mainboard Jumper

    Mainboard jumper CLRCMOS1 Figure 4.1 PT-5900 mainboard jumper Jumper Setting Description Open (Default) Normal CLRCMOS1 Close Clear CMOS C H A P T E R 4 L O C A T I N G T H E P R O B L E M...

  • Page 59: Mainboard Connectors

    Mainboard connectors connector to connector to connector to power board power board SATA HDD connector to connector to power button and power connector to buzzer connector to LCD panel and inverter connector to power board Figure 4.2 PT-5900 mainboard connectors...

  • Page 60: Power Board Jumpers

    Power Board jumpers Figure 4.3 PT-5900 power board jumpers Jumper Setting Description Open COM3 Power 0V COM3 Power 5V COM3 Power 12V Open COM4 Power 0V COM4 Power 5V COM4 Power 12V C H A P T E R 4 L O C A T I N G T H E P R O B L E M...

  • Page 61: Power Board Connectors

    Power Board connectors connector to mainboard connector to COM4 port connector to customer display connector to COM3 port connector to mainboard connector to HDD power connector to connector to mainboard touch panel connector to speaker Figure 4.4 PT-5900 power board connectors...

  • Page 62: Inverter Connectors

    Inverter connectors connector to mainboard connector to connector to Figure 4.5 Inverter connectors C H A P T E R 4 L O C A T I N G T H E P R O B L E M...

  • Page 63: Chapter 5 Replacing Field Replaceable Units (Frus)

    After replacing optional devices, make sure all screws, springs, or other small parts are in place and are not left loose inside the case. Metallic parts or metal flakes can cause electrical shorts. Only qualified personnel should perform repairs on the PT-5900. Damage due to unauthorized servicing is not covered by the warranty.

  • Page 64: Before You Begin

    CAUTION Before you begin Make sure you have a stable, clean working environment. Dust and dirt can get into the PT-5900 components and may cause malfunction. Adequate lighting and proper tools can prevent you from accidentally damaging the internal components. Most of the electrical and mechanical connections can be disconnected by using your fingers.

  • Page 65: Msr

    1. Remove two screws. 2. Disconnect the cable. 3. Remove the MSR. Customer Display 1. Remove two screws. 2. Disconnect the cable. 3. Remove the customer display.

  • Page 66: Hdd

    1. Rotate the LCD screen forward . 2. Open the rear cover latches. 3. Remove the rear cover. C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )
  • Page 67 4. Remove the two screws 5. Remove the hard drive tray. 6. Disconnect the power cable and SATA cable from the hard drive. 7. Remove the four screws 8. Remove the hard drive out from the tray.

  • Page 68: Front Cover

    Front Cover 1. Rotate the LCD screen forward . 2. Open the rear cover latches. 3. Remove the rear cover. 4. Disconnect the power cable and SATA cable from the hard drive. C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )
  • Page 69 5. Remove four screws from the rear cover. 6. Rotate the LCD screen upward. 7. Remove two screws from the bottom of the rear cover. 8. Position the PT-5900 as shown. 9. Remove the front cover.

  • Page 70: Heat Sink (Optional)

    Heat Sink (optional) Before proceeding, remove the following FRUs. • “Front Cover” on page 60. 1. Remove five screws from the het sink. 2. Remove the heat sink. CAUTION To avoid the heat sink clearance issue. When you replace the heat sink, check the thermal pads should be stuck...

  • Page 71: Speaker Bracket

    Speaker Bracket Before proceeding, remove the following FRUs. • “Front Cover” on page 60. 1. Remove two screws from the speaker bracket. 2. Remove the speaker bracket. Speaker Before proceeding, remove the following FRUs. • “Front Cover” on page 60. •...

  • Page 72: Memory

    Memory Before proceeding, remove the following FRUs. • “Front Cover” on page 60. 1. Open the clips. 2. Pull out the memory module. Battery Before proceeding, remove the following FRUs. • “Front Cover” on page 60. • “Heat Sink (optional)” on page 62. 1.

  • Page 73: Mainboard Board

    Mainboard Board Before proceeding, remove the following FRUs. • “Front Cover” on page 60. • “Heat Sink (optional)” on page 62. • “COM Port” on page 64. 1. Disconnect all cables from the mainboard. 2. Remove four screws. 3. Remove the mainboard. To avoid the thermal issue.

  • Page 74: Power Board

    Power Board Before proceeding, remove the following FRUs. • “Front Cover” on page 60. • “Heat Sink (optional)” on page 62. • “COM Port” on page 64. • “Speaker Bracket” on page 1. Disconnect all cables from the power board. 2.

  • Page 75: Inverter

    Inverter Before proceeding, remove the following FRUs. • “Front Cover” on page 60. • “Heat Sink (optional)” on page 62. • “COM Port” on page 64. • “Mainboard” on page 65. 1. Remove five screws. 2. Remove the inverter cover. 3.

  • Page 76: Panel Bracket

    Panel Bracket Before proceeding, remove the following FRUs. • “Front Cover” on page 60. • “Heat Sink (optional)” on page 62. • “COM Port” on page 64. • “Mainboard” on page 65. • “Power Board” on page 66. • “Inverter” on page 67. 1.

  • Page 77: Appendix Part List And Specification

    APPENDIX PART LIST AND SPECIFICATION Figure 6.1 Exploded diagram main parts...

  • Page 78: Figure 6.2 Exploded Peripheral Parts

    Figure 6.2 Exploded peripheral parts A P P E N D I X...

  • Page 79: Part List For Pt-5900

    Part list for PT-5900 (*) is option DESCRIPTION ITEM NO DESCRIPTION ITEM NO Front Cover 25000500B0167 Rubber Feet 2509030503011 Waterproof seal 25005500B0003 12-* VFD Module HT Tocuh/15” 2619040300007 12-1 VFD Bracket 21004500N2005 Touch Cover 25003500B0001 12-2 Hinge Bracket/VFD 21004500B0050 TFT LCD/15”...

  • Page 80: Specifications

    Specifications Intel Atom™ processor D410 (512K Intel Atom™ processor D425 (512K ® ® CPU Type L2 Cache, 1.66 GHz, single core ) L2 Cache, 1.80 GHz, single core ) Chipset Intel NM10 Express ® 15” Active TFT color LCD, resolution 1024 x 768 Touch 5-wire Resistive touch (USB Interface) Memory...

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