Partner SP-820 Service Manual
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Partner SP-820 Service Manual

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Summary of Contents for Partner SP-820

  • Page 1 POS Terminal SP-820 Service Manual...

  • Page 3: About This Manual

    Copyright This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without written consent of the author. Disclaimer The information in this document is subject to change without notice. The manufacturer makes no representa- tions or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

  • Page 4: Legislation And Weee Symbol

    FCC Statement This device has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules, these limits are designed to provide reasonable protection against harmful interference when the device is operated in a commercial environment. This device generates, uses and can radiate fre- quency energy and, if not installed and used in accordance with this manual, may cause harmful interference to radio communications.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS CHAPTER 1 GETTING STARTED ..........1 Unpacking the machine .................1 Identifying components .................2 Connector pin define ..................5 CHAPTER 2 BIOS SETUP ............9 About the Setup Utility ...................9 Entering the Setup Utility ................10 BIOS navigation keys ................10 Using BIOS .....................11 Main Screen ....................12 Advanced Settings ..................13...
  • Page 6 CHAPTER 4 LOCATING THE PROBLEM ........47 General checkout guidelines ................47 Cash drawer checkout .................47 LCD symptoms .....................48 Touch screen symptoms ................49 Power symptoms..................49 Network symptoms ..................49 USB symptoms ....................50 Peripheral-device symptoms ................50 Boot symptoms ....................50 Mainboard jumper ..................51 Mainboard connectors..................53 Inverter connectors ..................53 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS (FRUs) .....................
  • Page 7 Figure 2.20 Security Settings Screen............ 30 Figure 2.21 Save & Exit Screen ............31 Figure 4.1 Connecting a cash drawer ........... 48 Figure 4.2 SP-820 mainboard jumper ........... 51 Figure 4.3 SP-820 mainboard connectors ..........53 Figure 4.4 Inverter connectors .............. 53 Figure 6.1 Exploded diagram main parts ..........

  • Page 9: Chapter 1 Getting Started

    CHAPTER 1 GETTING STARTED This chapter describes how to unpack and identifying components on the device. The following topics are described. • Unpacking the machine on page 1 • Identifying components on page 2 • Connector pin define on page 5 Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service.

  • Page 10: Identifying Components

    Identifying components This section describes the parts and connectors on the machine. Front-right view Figure 1.2 Front-right view Component Description 15-inch TFT LCD LED Power Indicator IO Panel Cover IO Panel Power Button C H A P T E R 1 G E T T I N G S T A R T E D...

  • Page 11: Figure 1.3 Rear View

    Rear view Figure 1.3 Rear view Component Description MSR (optional) Slot VFD Customer Display (optional) Slot Cable Compartment HDD Compartment Cable Compartment Cover...

  • Page 12: Figure 1.4 Sp-820 I/O Connectors

    COM 3 port COM 2 port LAN jack Parallel port DC 12V output connector (for Partner LCD Monitor) C H A P T E R 1 G E T T I N G S T A R T E D...

  • Page 13: Connector Pin Define

    Connector pin define This section describes the connectors pin define. COM connector pin define Signal Signal SOUT VGA connector pin define Signal Signal Signal AGND Green AGND DDC DAT Blue AGND Horizontal Sync Vertical Sync DDC CLK USB connector pin define Signal USB Vcc USB -...
  • Page 14 RJ-11 Cash Drawer connector pin define Signal CASEOPEN2 CASH1 CASEOPEN1 CASH2 DC 12V input connector pin define Signal PS/2 connector pin define Signal Keyboard Data Keyboard Clock C H A P T E R 1 G E T T I N G S T A R T E D...
  • Page 15 LAN connector pin define Signal Signal TXA+ TXC- TXA- TXB- TXB+ TXD+ TXC+ TXD- Parallel connector pin define Signal Signal Signal Strob# Acknowledge# Data 0 Busy Data 1 Paper Empty# Data 2 Printer Select Data 3 Auto Form Feed# Data 4 Error# Data 5 Initialize#...
  • Page 16 DC 12V output connector pin define Signal +12V SATA connector pin define Signal Signal SATA_RX- SATA_TX+ SATA_RX+ SATA_TX- C H A P T E R 1 G E T T I N G S T A R T E D...

  • Page 17: Chapter 2 Bios Setup

    CHAPTER 2 BIOS SETUP The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get erased when the computer is turned off. The following topics are described in this chapter. •...

  • Page 18: Entering The Setup Utility

    Entering the Setup Utility When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message appears: Press DEL to run Setup Press the delete key <Delete>...

  • Page 19: Using Bios

    Using BIOS When you start the Setup Utility, the main screen appears. The main screen of the Setup Utility displays a list of the options that are available. A highlight indicates which option is currently selected. Use the cursor arrow keys to move the highlight to other options.

  • Page 20: Main Screen

    Main Screen This screen includes System BIOS Information, Processor, System memory and displays the System Time and System Date. Figure 2.2 Main Screen System Overview This screen displays System BIOS Information, Processor, System memory, System Time and System Date. System Time/ System Date The System Time and System Date items show the current date and time held by the machine.

  • Page 21: Advanced Settings

    Advanced Settings This setup screen includes sub-menus for APCI Configuration, CPU Configuration, SATA Configuration, USB Configurations, Super IO Configurations and Hardware Health Configuration. Figure 2.3 Advanced Settings Screen...

  • Page 22: Acpi Settings

    ACPI Settings Figure 2.4 ACPI Settings sub-menu Enable Hibernation This item allows user to enable or disable the hibernation feature for OS. This option may be not effective with some OS. ACPI Sleep State Use this item to define how the system suspends. In the default, S1 only (CPU Stop Clock), the suspend mode is equivalent to a software power down.

  • Page 23: Cpu Configuration

    CPU Configuration Figure 2.5 CPU Configuration sub-menu Active Processor Cores This feature allows you to increase or decrease the number of active processor cores. Limit CPUID Maximum When enabled, the processor will limit the maximum CPUID input value to 03h when queried, even if the processor supports a higher CPUID input value.

  • Page 24: Sata Configuration

    SATA Configuration Figure 2.6 SATA Configuration sub-menu SATA Controller(s) Use this item to enable or disable the on-chip SATA controller. The default setting is Enabled. SATA Mode Selection This item is used to configure SATA mode. The default setting is IDE. IDE Legacy / Native Mode Selection This item allows you to select IDE mode.

  • Page 25: Usb Configuration

    USB Configuration Figure 2.7 USB Configuration sub-menu Legacy USB Support When enabled, the BIOS will enable legacy support for USB keyboards, mice and floppy drives. You will be able to use these USB devices even with operating systems that do not support USB. EHCI Hand-Off This item allows you to enable support for operating systems without an EHCI hand-off feature.

  • Page 26: Super Io Configuration

    Super IO Configuration Figure 2.8 Super IO Configuration sub-menu Serial Port x Voltage select This item allows you to set voltage for a serial port. Watch Dog Degree This item allows you to determine the functional degree of Watch Dog. Watch Dog Timer When select any time period, the Watchdog Timer will be enabled after that time period passes, every time the system boots up.

  • Page 27: Serial Port X Configuration

    Serial Port x Configuration Figure 2.9 Serial Port x Configuration sub-menu Serial Port x This item allows you to enables or disables a serial port. Change Settings This item allows you to specific IO address and IRQ for the serial port.

  • Page 28: Parallel Port Configuration

    Parallel Port Configuration Figure 2.10 Parallel Port Configuration sub-menu Parallel Port This item allows you to enables or disables the parallel port. Change Settings This item allows you to specific IO address and IRQ for the parallel port. Device Mode This item allows you to set the data transfer protocol for the parallel port.

  • Page 29: H/W Monitor

    H/W Monitor Figure 2.11 Hardware Monitor sub-menu Shutdown Temperature This item allows setting the shutdown temperature. Once enabled, the machine will automatically shutdown when the temperature reaches the limit specified.

  • Page 30: Cpu Ppm Configuration

    CPU PPM Configuration Figure 2.12 CPU PPM Configuration sub-menu EIST This item allow you to enable or disable EIST (Enhanced Intel Speedstep Technology). When enabled, CPU will reduce power consumption. CPU C3 Report This item is used to enable or disable CPU C3 report to OS. CPU C6 Report This item is used to enable or disable CPU C6 report to OS.

  • Page 31: Chipset Settings

    Chipset Settings This screen allow you to configure the chipset options. Figure 2.13 Chipset Settings Screen System Agent (SA) Configuration Figure 2.14 System Agent (SA) Configuration sub- menu...

  • Page 32: Pch Io Configuration

    PCH IO Configuration Figure 2.15 PCH IO Configuration sub-menu Onboard LAN Use this item to enable or disable the onboard LAN controller. The default setting is Enabled. Onboard LAN OPROM This feature allows you to enable or disable the onboard LAN boot ROM to boot system. Mini PCI Express Port This item allows you to enable or disable the Mini PCI Express device.

  • Page 33: Usb Configuration

    USB Configuration Figure 2.16 USB Configuration sub-menu EHCI1, EHCI2 These item allow you to enable or disable USB 2.0 support.

  • Page 34: Graphics Configuration

    Graphics Configuration Figure 2.17 Graphics Configuration sub-menu GTT Size This field allows you to select how much system memory can be allocated to GTT. Aperture Size This field allows you to select how much system memory can be allocated to graphics chip for video purposes.
  • Page 35 Panel Scaling This item allows you to determine how various resolutions appear on your screen. Option Description The scaling unit on your graphics card will rescale the image before it reaches your LCD Auto display. This option results in the best image quality. The image isn’t scaled at all, but instead your LCD display will run at its maximum resolution and the image will display in the centre of your LCD display.

  • Page 36: Memory Configuration

    Memory Configuration Figure 2.18 Memory Configuration sub-menu Memory Frequency Limiter This item allows you to set the maximum frequency of system memory. Max TOLUD This field allows you to select the maximum value of TOLUD. Dynamic assignment would adjust TOLUD automatically based on largest MMIO length of installed graphic controller.

  • Page 37: Boot Settings

    Boot Settings This screen allow you to configure the boot options. Figure 2.19 Boot Settings Screen Setup Prompt Timeout This item allows you to select the number of seconds to wait for setup activation key. Bootup Numlock State This item is used to select the Power-on state for Numlock. Full Logo Screen display This item enables you to show the full screen logo on the bootup screen.

  • Page 38: Security Settings

    Security Settings This screen allows you to configure the system security settings. Figure 2.20 Security Settings Screen Create or Change Adminitrator/ User Password An administrator password takes precedence over a user password, and the administrator can limit the activities of a user. To create or change a password, follow these steps: 1.

  • Page 39: Save & Exit

    Save & Exit This screen allows you to load default setting values, save changes and discard changes. Figure 2.21 Save & Exit Screen Discard Changes and Exit Highlight this item and press <Enter> to discard any changes that you have made in the Setup Utility and exit. When the dialog box appears, press <Yes>...
  • Page 40 C H A P T E R 2 B I O S S E T U P...

  • Page 41: Chapter 3 Installing Drivers And Software

    Use an external CD-ROM drive to install the drivers or copy the drivers to a USB flash drive and then plug to the machine. When you insert the CD ROM the following screen appears. Check SP-820 that is listed under the “Install Terminal Drivers” and “Install Device Drivers” menus.

  • Page 42: Intel Chipset Driver

    Intel Chipset Driver The Intel Chipset Device Software updates the Windows XP/7 INF files so that the Intel chipset is correctly configured. Follow these instructions to install the chipset software : 1. Browse to the \DRIVER\chipset\Intel\Inf folder. 2. Double-click setup.exe. The following screen appears. Click Next to continue. 3.
  • Page 43 4. Browse the ReadMe Information, then click Next. 5. The Intel Chipset Software Utility files are installed to the system. When prompted to restart, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 44: Intel Chipset Graphics Driver

    Intel Chipset Graphics Driver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP/2000. To install the drivers. 1. Browse to the \DRIVER\VGA\intel\ folder. 2. Double-click the executable file. The following screen appears. Click Next to continue. 3. Read the license agreement, then click Yes. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 45 4. Browse the ReadMe Information, then click Next. 5. When installation is completed, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 46: Lan Driver

    LAN Driver The network driver support Windows XP/2000. Refer to the following to install the drivers. 1. Browse to the \DRIVER\LAN\RealTek folder. 2. Double-click the executable file. The following screen appears. Click Next to continue. 3. Click Install to begin installation. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 47 4. When installation is completed, click Finish.

  • Page 48: Touch Screen Driver

    Touch Screen Driver Refer to the following to install the touch screen driver. 1. Browse to the \DRIVER\Touch\eGalax folder. 2. Double-click setup.exe. The following screen appears. Click Next to continue. 3. Read the license agreement, check “I accept the term of the license agreement”. Click Next to continue.
  • Page 49 4. Check the box for Install PS/2 interface drive and then click Next to continue. 5. System will give you a warning, click OK to continue. 6. Uncheck the box for Install RS232 interface drive and then click Next to continue.
  • Page 50 7. Check the box for None and then click Next to continue. 8. System will give you a warning, click OK to continue. 9. Uncheck the box for Support Mulit-Monitor System and then click Next to continue. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 51 10. Click Next to continue. 11. Click Next to continue.
  • Page 52 12. Click Next to continue. 13. Click Yes, I want to restart my computer now and then click Finish. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...

  • Page 53: Calibrating The Touchscreen

    Calibrating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application: 1. Launch the TouchKit application from the Windows desktop by clicking on Start > All Programs > eGalaxTouch > Configure Utility. 2. Select the Tools page. 3.
  • Page 54 5. Click OK to complete the 4 points calibration. You may also use this application to adjust the touch settings. NOTE C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...

  • Page 55: Chapter 4 Locating The Problem

    CHAPTER 4 LOCATING THE PROBLEM Refer to this section to locate the problem with the machine. The following topics are described. • General checkout guidelines on the page 47 • Cash drawer checkout on the page 47 • LCD symptoms on the page 48 •...

  • Page 56: Lcd Symptoms

    Figure 4.1 Connecting a cash drawer Cashdrawer 2. Turn on the machine . Refer to the following to prevent incorrect cash drawer status detection by the system: Port I/O Port Address Condition Note Cashdrawer A High(1) → Close If Bit is set to Low to open the Control port cash drawer, after it must be set Low(0) →...

  • Page 57: Touch Screen Symptoms

    Touch screen symptoms Symptom Corrective Procedure • Touchscreen does not 1. Install and run the touchscreen calibration program from the driver function • No virtual mouse 2. Reseat the panel cable. • Cursor doesn’t follow when 3. Reseat the touchscreen board-to-touch panel cable. touching the screen 4.

  • Page 58: Usb Symptoms

    USB symptoms Symptom Corrective Procedure • USB device does not function 1. Check that the USB device is detected in Windows Device Manager. 2. Reinstall the USB device driver. 3. Replace the mainboard. Peripheral-device symptoms Symptom Corrective Procedure • USB ports do not work 1.

  • Page 59: Mainboard Jumper

    Mainboard jumper JLV1 JLV2 JLV3 Figure 4.2 SP-820 mainboard jumper JCMOS1 Jumper Setting Description 1-2 Closed JLV1 (LCD Backlight Inverter Power Select Jumper) 2-3 Closed 1-2 Closed 3.3V JLV2 (LCD Panel Power Select Jumper) 2-3 Closed 1-2 Closed Voltage Level Mode...
  • Page 60 Jumper Setting Description 1-2 Close 3-4 Close RING (COM3 Power Select Jumper) 5-6 Close 1-2 Close 3-4 Close RING (COM4 Power Select Jumper) 5-6 Close 1-2 Close Keep Data JCMOS1 (Clear CMOS Jumper) 2-3 Close Clear CMOS 1-2 Close (CN2 USB Power Select Jumper) 2-3 Close 3.3V C H A P T E R 4 L O C A T I N G T H E P R O B L E M...

  • Page 61: Mainboard Connectors

    LED connector to connector to speaker power jack connector to touch panel connector to connector to PS/2 port parallel port Figure 4.3 SP-820 mainboard connectors Inverter connectors connector to mainboard connector to connector to Figure 4.4 Inverter connectors...
  • Page 62 C H A P T E R 4 L O C A T I N G T H E P R O B L E M...

  • Page 63: Chapter 5 Replacing Field Replaceable Units (Frus)

    After replacing optional devices, make sure all screws, springs, or other small parts are in place and are not left loose inside the case. Metallic parts or metal flakes can cause electrical shorts. Only qualified personnel should perform repairs on the SP-820. Damage due to unauthorized servicing is not covered by the warranty.

  • Page 64: Before You Begin

    CAUTION Before you begin Make sure you have a stable, clean working environment. Dust and dirt can get into the SP-820 components and may cause malfunction. Adequate lighting and proper tools can prevent you from accidentally damaging the internal components. Most of the electrical and mechanical connections can be disconnected by using your fingers.

  • Page 65: Hdd

    Refer to the following to remove and replace the hard drive. 1. Turn off the device properly through the operating system. 2. Disconnect the power cord from the power outlet. 3. Remove the screw form the hard drive compartment cover and slide the cover to the right as it shown on the picture.

  • Page 66: Io Panel Cover

    IO Panel Cover 1. Flip up the LCD panel 2. Remove the screw from the IO panel cover and remove the cover. Stand Base Back Cover 1. Remove two screws. 2. Remove the stand base back cover. C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

  • Page 67: Stand Base

    Stand Base Before proceeding, remove the fol- lowing FRUs. • “IO Panel Cover” on page 52. 1. Flip up the LCD panel 2. Remove the screw from the IO panel. 3. Position the SP-820 as shown. 4. Remove the stand base.

  • Page 68: Back Cover

    Back Cover 1. Remove all screws from the back cover. 2. Remove the back cover. To avoid the thermal issue. When you replace the back cover, check the thermal pads should be complete and stuck on the CPU and chip. If the thermal pads damaged, replace them.

  • Page 69: Speaker

    Speaker Before proceeding, remove the following FRUs. • “Back Cover” on page 54. 1. Remove two screws. 2. Remove the speaker. Power Button Before proceeding, remove the following FRUs. • “Back Cover” on page 54. 1. Remove two screws. 2. Remove the power button.

  • Page 70: Com4 Port And Ps/2 Port

    COM4 port and PS/2 Port Before proceeding, remove the following FRUs. • “Back Cover” on page 54. 1. Remove four screws. 2. Remove the COM4 port and PS/2 port. I/O Shield Before proceeding, remove the following FRUs. • “Back Cover” on page 54. •...

  • Page 71: Memory

    Memory Before proceeding, remove the following FRUs. • “Back Cover” on page 54. 1. Open the clips. 2. Pull out the memory module. Battery Before proceeding, remove the following FRUs. • “Back Cover” on page 54. 1. Open the hock. 2.

  • Page 72: Mainboard

    Mainboard Before proceeding, remove the following FRUs. • “Back Cover” on page 54. • “COM4 port and PS/2 port” on page 56. • “I/O Shield” on page 56. 1. Disconnect all cables from the mainboard. 2. Remove eight screws. 3. Remove the mainboard. Inverter Before proceeding, remove the following FRUs.

  • Page 73: Panel Bracket

    3. Remove three screws. 4. Remove all cables from the inverter. 5. Remove the inverter. When replacing: Put the inverter in the plastic cover before replacing it. Panel Bracket Before proceeding, remove the following FRUs. • “Back Cover” on page 54. •...

  • Page 74: Waterproof Seal, Touch Panel, Touch Cover, Lcd Panel

    Waterproof Seal, Touch Panel, Touch Cover, LCD Panel Before proceeding, remove the following FRUs. • “Back Cover” on page 54. • “Speaker” on page 55. • “Power Button” on page • “COM4 port and PS/2 port” on page 56. • “I/O Shield” on page 56. •...

  • Page 75: Appendix Part List And Specification

    APPENDIX PART LIST AND SPECIFICATION Figure 6.1 Exploded diagram main parts...

  • Page 76: Figure 6.2 Exploded Peripheral Parts

    Figure 6.2 Exploded peripheral parts A P P E N D I X...

  • Page 77: Part List For Aluminum Cover

    ITEM NO Front Cover AL 21000S00S5001 Stand Base AL 21002500S5001 Waterproof seal 25005500B0004 Stand base cover AL 21002500S5002 HT Tocuh/15” 2619040300007 Partner Logo 21004500S5104 Touch Holder 25003500B0002 Hinge right 2108100000017 TFT LCD/15” 2614550150104 Stand base bracket 21002500S5000 MB Bracket 21004500S5000...

  • Page 78: Part List For Plastic Cover

    Part list for plastic cover (*) is option DESCRIPTION ITEM NO DESCRIPTION ITEM NO Front Cover 25000500S5100 Stand base cover 25002500S5100 Waterproof seal 25005500B0004 Partner Logo 21004500S5104 HT Tocuh/15” 2619040300007 Hinge right 2108100000017 Touch Holder 25003500B0002 Stand base bracket 21002500S5000 TFT LCD/15” 2614550150104...

  • Page 79: Specifications

    Specifications Item SP-820 CPU Type Intel 1037U (2M Cache, 1.80 GHz) ® 15” Active TFT color LCD, resolution 1024 x 768 Touch 5-wire Resistive touch (PS2 interface), Capacitive touch(option) Memory 204pin DDR3 SO-DIMM 1GB (2 DIMM Sockets up to 16 GB)
  • Page 80 Expansion 1 * Mini PCI-e, Support Wireless LAN module Options 3 tracks magnetic reader Optional Customer display module (2 x 20 VFD) Peripherals Biometric Reader, Smart Card Reader, I-Button, RFID reader Operation Window XP, POS Ready2009 ,Window 7, POS Ready7, Window 8, System Linux (Ubuntu) Power Supply...

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