1. Manuals
  2. Brands
  3. Compaq Manuals
  4. Desktop
  5. Professional SP700
  6. Reference manual

Compaq SP700 Reference Manual

Professional workstation
Hide thumbs Also See for SP700:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Technical Manual, Manual
Professional Workstation SP700
Reference Guide
Final Edition (July 1998)
Part Number 320280-001
Compaq Computer Corporation

Advertisement

Table of Contents
loading

Related Manuals for Compaq SP700

Summary of Contents for Compaq SP700

  • Page 1 Professional Workstation SP700 Reference Guide Final Edition (July 1998) Part Number 320280-001 Compaq Computer Corporation...
  • Page 2 MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST INFRINGEMENT. This publication contains information protected by copyright. No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. © 1998 Compaq Computer Corporation.

  • Page 3: Table Of Contents

    View System Information (INSPECT)................2-7 Creating a Diagnostics Diskette ..................2-8 Using Computer Checkup (TEST) or View System Information (INSPECT)....2-8 ROM BIOS..........................2-10 Power-On Self-Test ......................2-10 Runtime Services......................2-10 Upgrading the ROM BIOS....................2-11 Boot Block ROM......................2-11 Compaq Professional Workstation SP700 Reference Guide...
  • Page 4 Replicating Your Setup ....................3-26 Dual-State Power Button....................3-27 Power Management ......................3-28 Advanced Configuration and Power Interfaces (ACPI)-Ready Hardware ......3-28 Compaq Support Software CD Kit and Support from the Compaq Website ....3-29 Integration Management......................3-30 Desktop Management Interface..................3-30 Compaq Insight Manager and the Insight Management Agents........3-30 Compaq Management Solutions Partners Program ............3-31...
  • Page 5 Installing a Hard Drive in the Removable Hard Drive Cage (Bays 1 - 3) .......8-10 SCSI Cables and Guidelines....................8-13 SCSI Cables........................8-13 SCSI Guidelines for Installing SCSI Devices ..............8-14 SCSI Guidelines for Optimizing Performance ..............8-15 Compaq Professional Workstation SP700 Reference Guide...
  • Page 6 Chapter 9 Expansion Boards Identifying the PCI and ISA Expansion Slots ................. 9-2 Installing a PCI or an ISA Expansion Board ................9-4 Identifying the Accelerated Graphics Port (AGP) Graphics Controller Expansion Slot ..9-6 Installing and Removing an AGP Graphics Controller ............9-6 Chapter 10 Processors Installing an Additional Processor..................10-1...
  • Page 7 Laser Product Label......................A-7 Laser Information ......................A-7 Battery Replacement Notice ....................A-8 Appendix B Electrostatic Discharge Grounding Methods.........................B-1 Appendix C Power Cord Set Requirements General Requirements ......................C-1 Country-Specific Requirements....................C-2 Appendix D POST Error Messages Error Messages ........................D-1 Compaq Professional Workstation SP700 Reference Guide...
  • Page 8 viii Appendix E Installing a New Battery Running Computer Setup ......................E-1 Installation Procedures ......................E-2 Appendix F Workstation Specifications Index...

  • Page 9: About This Guide

    NAMES Type When you are instructed to type information, type the information without pressing the Enter key. Enter When you are instructed to enter information, type the information and then press the Enter key. Compaq Professional Workstation SP700 Reference Guide...

  • Page 10: Symbols In Text

    x About This Guide Symbols in Text These symbols may be found in the text of this guide. They have the following meanings. WARNING: Indicates that failure to follow directions in the warning could result in bodily harm or loss of life. CAUTION: Indicates that failure to follow directions could result in damage to equipment or loss of information.

  • Page 11: Symbols On Equipment

    Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. Disconnect power from the workstation by unplugging the power cord from either the electrical outlet or the workstation. Compaq Professional Workstation SP700 Reference Guide...

  • Page 12: Getting Help

    Compaq Website The Compaq website has information on this product as well as the latest drivers and Flash ROM images. You can access the Compaq website by logging on to the Internet at http://www.compaq.com.

  • Page 13: Product Features

    Chapter 1 Product Features COM PAC Figure 1-1. Compaq Professional Workstation SP700 Compaq Professional Workstation SP700 Reference Guide...

  • Page 14: Standard Features

    Product Features Standard Features The Compaq Professional Workstation SP700 offers the following features. Features may vary depending on your model. For a complete listing of the hardware and software installed in your workstation, run the INSPECT utility in Chapter 2.
  • Page 15 Compaq Professional Workstation SP700 Standard Features Continued Feature Compaq Professional Workstation SP700 Drive Controller Integrated IDE controller and integrated Dual Wide-Ultra SCSI controller (Channels 1 and 2) on PCI local bus. Network Controller Compaq Fast Ethernet Embedded NIC NC3121 (10/100Mbps with RJ-45 connector).
  • Page 16 Remote ROM update Remote Security Management Remote Wakeup and Remote Shutdown Establishment of Power Management Settings Advanced Configuration and Power Interface (ACPI) capable Enhanced Support Software CD and support from Compaq website DMI 2.0 For more information, see Chapter 3 Asset Management...

  • Page 17: Smartstart For Workstations

    SmartStart for Workstations If the preinstalled software on your workstation has been deleted, you can install Microsoft Windows NT Workstation, Compaq support software, and Compaq utilities using SmartStart for Workstations. For more information about SmartStart for Workstations, refer to the Software Installation Guide shipped with the workstation.

  • Page 18: Front Panel Components

    Product Features Front Panel Components The following figure identifies the front panel components. Refer to Table 1-2 for a description of each component. COMPACT Figure 1-2. Identifying front panel components...
  • Page 19 Bay 4 - CD-ROM drive 5.25-inch, half-height drive bay Bay 5 5.25-inch, half-height drive bay Bay 6 5.25-inch, half-height drive bay Bay 7 -diskette drive 3.5-inch, third-height drive bay Speaker PremierSound with fixed equalization Compaq Professional Workstation SP700 Reference Guide...

  • Page 20: Rear Panel Components

    Product Features Rear Panel Components The following figure illustrates the location of the external connectors and jacks. Refer to the corresponding table for a description of each component. Figure 1-3. Identifying rear panel components Table 1-3 Rear Panel Components Ref. Component Function Power cord connector...
  • Page 21 Connects to a parallel device such as a printer RJ-45 connector Connects to the Ethernet network VGA (AGP) connector Connects to a monitor (available on selected models) USB connectors (2) Connect to USB devices Compaq Professional Workstation SP700 Reference Guide...

  • Page 22: Side View Components

    1-10 Product Features Side View Components Figure 1-4 identifies the components from the side view of the workstation and with the side access panel removed. Refer to the corresponding table for a description of each component. COM PACT Figure 1-4. Identifying components from side view Table 1-4 Side View Components...

  • Page 23: Keyboard And Mouse

    Some keys on the keyboard provide special functions, depending on the software application you are using. Figure 1-5 identifies all special function keys. Refer to the corresponding table for a description and function of each key. Figure 1-5. Identifying Special Function keys Compaq Professional Workstation SP700 Reference Guide...
  • Page 24 1-12 Product Features Table 1-5 Special Function Keys Ref. Function Often assigned a specific task by the application. Frequently used as an exit key (for quitting an application), for moving back one screen, or for canceling a command. F1 - F12 Used for specific effects in applications and operating systems.

  • Page 25: Windows Logo Key

    Windows logo key + Ctrl+F Launches Find Computer. Windows logo key + M Minimizes all open applications. Shift+Windows logo key + M Undoes Minimize All. Windows logo key + R Displays Run dialog box. Compaq Professional Workstation SP700 Reference Guide...

  • Page 26: Keyboard Lights

    1-14 Product Features Keyboard Lights The following figure identifies the location of the three keyboard lights. For a description of each light, refer to the corresponding table. Figure 1-6. Keyboard lights Table 1-7 Keyboard Lights Ref. Description Function Num Lock When Num Lock is enabled (light is on), the numeric keypad is activated.

  • Page 27: Compaq Setup And Diagnostic Software

    Computer Setup allows you to configure your workstation’s hardware and resolve resource conflicts. Computer Setup provides information you will need about your workstation if you need assistance from Compaq Customer Support. Setup can also be used: To change factory default settings, and to set or change the system configuration, which may be necessary when you add or remove hardware.

  • Page 28: Using Computer Setup

    Compaq Setup and Diagnostic Software IMPORTANT: Be sure to configure new options and drivers in your operating system after they have been configured by Computer Setup. Using Computer Setup To access the Computer Setup menu, follow these steps: 1. Turn on or restart the workstation. If Windows NT Workstation is running, click Start, Shut Down, Restart the computer.
  • Page 29 Set the energy saver mode to Advanced, Disabled, or Minimal Enable/disable timeouts or manually select Select Power, then select Timeouts. timeout values NOTE: These selections appear only if energy saver mode is set to Advanced. Continued Compaq Professional Workstation SP700 Reference Guide...
  • Page 30 Compaq Setup and Diagnostic Software Computer Setup Features Continued Task Computer Setup Selection Set the power button configuration (on/off or Select Power, then select Energy Saver suspend/wakeup) and enable/disable power Options. LED blink in suspend mode NOTE: This selection does not appear if the energy saver mode is disabled.
  • Page 31 Select File, then select Ignore Changes Exit Computer Setup without applying or and Exit. saving any changes Save changes to the system configuration Select File, then select Save Changes and exit Computer Setup and Exit. Compaq Professional Workstation SP700 Reference Guide...

  • Page 32: Compaq Diagnostics

    TEST and have the printed report available before placing a call to the Compaq Customer Support Center. To assist your Compaq authorized dealer, reseller, or service provider in analyzing the system by allowing the service provider to reproduce the same environment on another workstation for testing.

  • Page 33: View System Information (Inspect)

    Graphics settings NOTE: Categories or items of information displayed by View System Information (INSPECT) are similar to but may vary slightly from those available in Compaq Diagnostics for Windows NT. For information on using INSPECT, see the section “Using Computer Checkup (TEST) or View System Information (INSPECT)”...

  • Page 34: Creating A Diagnostics Diskette

    2. Insert the SmartStart for Workstations CD into the CD-ROM drive. 3. From the SmartStart for Workstations Home Page, click Manual System Configuration. 4. Click Install Optional Compaq Software. 5. Click Create a Diagnostics Diskette and follow the instructions on the screen.
  • Page 35 1. Select the option to view the device list. A list of the installed hardware devices appears. 2. Verify that TEST correctly detected the devices installed. NOTE: TEST detects all devices manufactured by Compaq; devices from other manufacturers may not be detected. If the list is correct, select OK and go to step 3.

  • Page 36: Rom Bios

    2-10 Compaq Setup and Diagnostic Software ROM BIOS Your workstation contains a set of software called Basic Input/Output System (BIOS), which is stored in Read Only Memory (ROM) on the system board. The BIOS contains a set of routines for running Power-On Self-Test (POST) and for accessing hardware specific information.

  • Page 37: Upgrading The Rom Bios

    Since the BIOS is stored in ROM on the system board, the upgrade procedure is different than the upgrade procedure for other software. New versions of BIOS may be downloaded from the Compaq website at http://www.compaq.com. BIOS upgrades are called ROMPaq.

  • Page 38: Intelligent Manageability

    Chapter 3 Intelligent Manageability Intelligent Manageability combines innovative hardware technology with systems management tools from Compaq and other leading vendors to make Compaq workstations easier to inventory, troubleshoot, protect, and maintain. Intelligent Manageability features focus on: Asset Management Fault Management...

  • Page 39: Asset Management

    Asset Management The Compaq Asset Management solution begins with AssetControl, hardware designed and built into new Compaq workstations, key components, and monitors. AssetControl features make it easy and inexpensive to maintain an accurate, up-to-date inventory of these devices. These features:...

  • Page 40: Compaq Diagnostics For Windows Nt

    Operating system Windows version Using Compaq Diagnostics for Windows NT 1. Select the Compaq Diagnostics for Windows NT icon or the Compaq Diagnostics icon, located in the Control Panel. The screen displays an overview of the workstation hardware and software.

  • Page 41: Fault Management

    NOTE: following options: Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to print the report you selected. 5. To exit Compaq Diagnostics for Windows NT, click File, then click Exit. Fault Management Fault Management features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime.

  • Page 42: Smart Iii Hard Drive Fault Prediction

    An integrated surge-tolerant power supply provides greater reliability when the workstation is hit with an unpredictable power surge. This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss. Compaq Professional Workstation SP700 Reference Guide...

  • Page 43: Thermal Sensor

    Your workstation includes security features to protect the workstation and data from unauthorized access. You can view Security Management features and current settings by using Compaq Diagnostics for Windows NT (locally), Compaq Insight Manager (remotely), Remote Management Setup (remotely), or system management applications from the Compaq Management Solution Partners.

  • Page 44: Disabling Diskette Boot Or Diskette Write

    4. Press the up/down arrow keys to select the function that you want to disable. 5. Press the left/right arrow keys to select Disable. 6. Save the configuration and exit the utility. 7. Restart the workstation. Compaq Professional Workstation SP700 Reference Guide...

  • Page 45: Disabling A Serial Port Or Parallel Port

    Intelligent Manageability Disabling a Serial Port or Parallel Port To disable either of the serial ports or the parallel port, follow these steps: 1. Turn on or restart the workstation. 2. When you see the words “F10=Setup” in the bottom-right corner of the screen, press the F10 key.

  • Page 46: Password Security

    Password Security The workstation supports security password features, which can be established through the Compaq Computer Setup Utilities menu. Establishing a Setup Password Using Computer Setup Establishing a Setup Password through Computer Setup prevents reconfiguration of the workstation (use of the Computer Setup utility) until the password is entered.
  • Page 47 3-10 Intelligent Manageability Establishing a Power-on Password Using Computer Setup Establishing a Power-on Password through Computer Setup prevents access to the workstation when power is turned on, unless the password is entered. The password must be entered each time the workstation is turned on, when the key icon ( ) appears on the monitor.
  • Page 48 ) appears, type your current password followed by a slash (/) or alternate delimiter character as shown: current password/ NOTE: Refer to the “National Keyboard Delimiter Characters” section in this chapter for information about alternate delimiter characters. Compaq Professional Workstation SP700 Reference Guide...
  • Page 49 3-12 Intelligent Manageability Clearing a Power-on and Setup Password To disable the Power-on and Setup Password features, or to clear the Power-on and Setup Passwords if you forget them and cannot access the workstation system or Computer Setup, follow these steps: 1.
  • Page 50 7. Remove the side access panel and the expansion board assembly to access SW1 on the system board. 8. Return switch 6 to its original default (OFF) position. 9. Establish a new Power-on Password, if desired. 10. Reassemble and restart the workstation. Compaq Professional Workstation SP700 Reference Guide...
  • Page 51 3-14 Intelligent Manageability National Keyboard Delimiter Characters Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your workstation. Table 3-2 National Keyboard Delimiter Characters Arabic Greek Russian...

  • Page 52: Quicklock/Quickblank

    To enable Quicklock in Energy Saver mode, press the up/down arrow keys to move the Quicklock in Energy Saver Mode selection, then use the left/right arrow keys to select Enable. 5. Save the configuration and exit the utility. 6. Restart the workstation. Compaq Professional Workstation SP700 Reference Guide...
  • Page 53 3-16 Intelligent Manageability Disabling the Keyboard and Mouse Interface Enter the QuickLock key combination (Ctrl+Alt+L) to disable the keyboard and mouse (or other input device connected to the mouse connector). The applications you are running cannot be accessed, but remain in view, unless the QuickBlank feature is also enabled through the Computer Setup utility.

  • Page 54: Cable Lock Provision

    2. Insert the tab on bracket A into the notch on the rear of the workstation until the bracket is positioned flat against the side access panel. 3. Align the hole on the flat portion of bracket A with the screw hole on the side access panel. Compaq Professional Workstation SP700 Reference Guide...
  • Page 55 3-18 Intelligent Manageability 4. Install the retaining screw provided in the cable lock kit. Figure 3-3. Installing bracket A 5. Place bracket B over bracket A to cover the retaining screw. 6. Install a padlock (not provided) through bracket A to inhibit access to the interior of the workstation.

  • Page 56: Configuration Management

    Remote System Installation Dual-State Power Button Power Management Advanced Configuration and Power Interface (ACPI)-ready hardware Compaq Support Software CD Kit and support from the Compaq website NOTE: Your workstation must be connected to a network to take advantage of all Configuration Management features. Use of some features also requires an established Setup Password.

  • Page 57: Upgrading The Rom

    ROM, you may: Order an upgraded user ROMPaq diskette from Compaq. Order the Compaq Support Software CD Kit. Download the latest ROMPaq images from the Compaq website (http://www.compaq.com) in the Compaq Services and Technical Help area, under Downloadables. CAUTION: For maximum ROM protection, be sure to establish a Setup Password.
  • Page 58 Remote Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Administration Tools, and is available in the Support Software CD Kit or at the Compaq website at (http://www.compaq.com) in the Compaq Services and Technical Help area, under Downloadables.

  • Page 59: Failsafe Boot Block Rom

    3-22 Intelligent Manageability FailSafe Boot Block ROM The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure (for example, if a power failure occurs during a ROM upgrade). The Boot Block is a flash-protected section of the ROM that checks to validate the system ROM each time power to the system is turned on.
  • Page 60 ROM upgrade failed. Try another user ROMPaq diskette. If the light remains on, contact Compaq customer support. ROM upgrade successfully completed. Turn power off and back on to resume normal system operation. Figure 3-5. Keyboard lights Compaq Professional Workstation SP700 Reference Guide...

  • Page 61: Remote Security Management

    Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Administration Tools, and is available in the Support Software CD Kit or at the Compaq website (http://www.compaq.com) in the Compaq Services and Technical Help area, under Downloadables.

  • Page 62: Remote Wakeup And Remote Shutdown

    3-25 Remote Wakeup and Remote Shutdown Your workstation has a network card installed that supports the Compaq Remote Wakeup and Remote Shutdown functions. These functions allow a system administrator to power on and power off a client workstation from a remote location, supported by PC LAN management tools.

  • Page 63: Remote System Installation

    Installing application software or drivers To initiate Remote System Installation, press the F12 key when you see the words “F12=Network Service Boot” in the bottom-right corner of the Compaq logo screen. Follow the instructions on the screen to continue the process.

  • Page 64: Dual-State Power Button

    If you have selected the “Power LED blinks during Standby” option in Computer Setup, the power-on light will blink once every two seconds while the workstation is in suspend. See the section “Using Computer Setup” in Chapter 2 for more information. Compaq Professional Workstation SP700 Reference Guide...

  • Page 65: Power Management

    3-28 Intelligent Manageability Power Management Use the Timeouts option under the Power menu in Computer Setup to enable, customize, or disable standby timeouts. This feature shuts down certain components of the workstation when they are not in use, saving energy without having to shut down the workstation.

  • Page 66: Compaq Support Software Cd Kit And Support From The Compaq Website

    If you choose to purchase the Compaq Support Software CD Kit, you have two options: You can purchase a single CD that gives you one-time access to the latest support software.

  • Page 67: Integration Management

    NOTE: For more information about the Integration Management features, refer to the Workstation Software Reference . The reference is located on the SmartStart for Workstations CD at X :\DOCS\REFERENC\INDEX.HTM (where X is your CD-ROM drive designation). It is also installed in the Compaq Information Center folder.

  • Page 68: Compaq Management Solutions Partners Program

    Intelligent Manageability are accessible through a broad range of vendors. This allows customers to use their tools of choice to remotely manage their Compaq workstations more confidently and cost-effectively. Compaq Management Solutions Partners include:...

  • Page 69: Network Communications

    Software Installation Guide. Your workstation comes Ethernet network ready, which means that it has a preinstalled network controller and preinstalled network drivers. The Compaq Fast Ethernet Embedded NIC NC3121 (10/100 Mbps) is a PCI bus mastering, dual speed 10BaseT, and 100BaseTX controller that will automatically detect network connection speed and adjust accordingly.

  • Page 70: Connecting To An Ethernet Network

    Network Communications Connecting to an Ethernet Network An RJ-45 Ethernet network connector is included on your workstation. Refer to the following illustration to connect a network cable to the RJ-45 connector. IMPORTANT: If you are connecting to a 100BaseTX network, you must use a Category 5 UTP cable.

  • Page 71: Cd-Rom Drive And Premiersound Audio System

    Opening the CD-ROM tray and then inserting a CD The drive performs a diagnostic check and automatically begins reading the table of contents (TOC). The busy indicator turns amber while the drive reads the TOC. Compaq Professional Workstation SP700 Reference Guide...

  • Page 72: Using Cd-Rom Software

    CD-ROM Drive and PremierSound Audio System When the busy indicator turns green, the drive is ready to receive commands and data may be retrieved from the disc. To remove the CD, press the Eject button. CAUTION: Do not apply labels to CDs. The presence of a label will cause the CD not to be balanced and may cause either inconsistent operation or failure of the drive.

  • Page 73: Using Audio Cds

    Clean the panel and controls with a soft, dry cloth or a soft cloth lightly moistened with a mild detergent solution. Never spray cleaning fluids directly on the unit. Avoid using any type of solvent, such as alcohol or benzene, which may damage the finish. Compaq Professional Workstation SP700 Reference Guide...

  • Page 74: Premiersound Audio System

    CD-ROM Drive and PremierSound Audio System PremierSound Audio System The PremierSound audio system included on your workstation allows you to integrate voice messages and music directly into your files. Using a microphone, you can record sounds as data on the hard drive. This sound data may be used in many ways, for example;...

  • Page 75: Hardware Upgrade Preparations

    This chapter also identifies all internal components. IMPORTANT: Compaq recommends that you finish the setup procedures for the preinstalled software before you install any optional hardware or third-party devices that were not included with the workstation.

  • Page 76: Installation Sequence

    Hardware Upgrade Preparations Installation Sequence This chapter begins with an overview of the installation and configuration sequence. Follow this sequence of steps to ensure the proper installation of any optional equipment. Before you begin, observe the following precautions: WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telecommunications/telephone connectors into the network interface controller (NIC) receptacles.

  • Page 77: Reconfiguring The Workstation

    If configuration settings are incorrect, one or more devices may not work properly, and you may receive an error message. If this occurs, run the Computer Setup utility again. Refer to Chapter 2 for more information on Computer Setup. Compaq Professional Workstation SP700 Reference Guide...

  • Page 78: Removing The Side Access Panel

    Hardware Upgrade Preparations Removing the Side Access Panel To remove the side access panel: 1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. 2. Refer to the following illustration to remove the side access panel. Figure 6-1.

  • Page 79: Removing The Front Bezel

    AC outlet and the back of the workstation. 2. Remove the side access panel. 3. Refer to the following illustration to remove the front bezel. COMP Figure 6-2. Depressing front bezel release latches and removing front bezel Compaq Professional Workstation SP700 Reference Guide...

  • Page 80: Identifying The Internal Components

    Hardware Upgrade Preparations Identifying the Internal Components The following illustration and table identify the internal components of your workstation. COM PACT Figure 6-3. Identifying internal components Table 6-1 Internal Components Ref. Component CD-ROM drive, drive bay 5.25-inch drive bay, drive bay 5 5.25-inch drive bay, drive bay 6 3.5-inch diskette drive, drive bay 7 Speaker with PremierSound and fixed equalization...
  • Page 81 Expansion board assembly (includes riser board, PCI expansion slots, and ISA expansion slots) System board (includes SW1 switch, AGP slot, 8 DIMM sockets, two processor slots, and other connectors) Accelerated Graphics Port (AGP) graphics controller (preinstalled on selected models) Compaq Professional Workstation SP700 Reference Guide...

  • Page 82: Removing The Expansion Board Assembly

    Hardware Upgrade Preparations Removing the Expansion Board Assembly The expansion board assembly has expansion board slots on both the top and the bottom of the assembly. To remove the expansion board assembly: 1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation.

  • Page 83: Removing The Removable Hard Drive Cage

    AC outlet and from the back of the workstation. 2. Remove the side access panel. 3. Refer to the following illustration to remove the removable hard drive cage. Figure 6-5. Loosening the two thumbscrews and removing the removable hard drive cage Compaq Professional Workstation SP700 Reference Guide...
  • Page 84 6-10 Hardware Upgrade Preparations When reinserting the removable hard drive cage, be sure to align the tab on the bottom corners of the cage with the workstation chassis. Figure 6-6. Reinserting the removable hard drive cage...

  • Page 85: Identifying The System Board Components

    Wide-Ultra SCSI connector - channel 2 Wide-Ultra SCSI connector - channel 1 IDE connector Diskette drive connector DIMM sockets 5-8. DIMM 8 is closest to the edge of the system board. Primary processor slot Continued Compaq Professional Workstation SP700 Reference Guide...
  • Page 86 6-12 Hardware Upgrade Preparations System Board Components Continued Ref. Component Secondary processor slot DIMM sockets 1-4. DIMM1 is closest to the edge of the system board. Processor power module connector (for secondary processor) AGP expansion slot Processor power module connector (for secondary processor) SW1 switch Riser board connector...

  • Page 87: Memory Upgrades

    DIMM1 through DIMM8. Each group of four DIMM sockets is dedicated to one memory controller. To optimize system performance, Compaq recommends balancing the amount of memory between the two groups of DIMMs. For example, if you install 256-MB in one group of DIMMs, install 256-MB in the second group of DIMMs.
  • Page 88 Memory Upgrades The following figure illustrates the physical location of all DIMM sockets. Note that DIMMs do not need to be installed in pairs, and can be installed in any of the available DIMM sockets. IMPORTANT: Before installing additional DIMMs, read “Important Guidelines for DIMM Installation”...

  • Page 89: Important Guidelines For Dimm Installation

    DIMM socket, ensuring that it is fully inserted and properly seated. To optimize system performance, Compaq recommends balancing the amount of memory between the two groups of DIMMs. When upgrading, do not exceed 4 GB total. Upgrades exceeding 4 GB will cause the system to halt.

  • Page 90: Installing Dimm Modules

    Memory Upgrades Installing DIMM Modules CAUTION: When handling a DIMM, be careful not to touch any of the contacts. Doing so may damage the module. CAUTION: Static electricity can damage the electronic components of the workstation or optional boards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object.
  • Page 91 3. Refer to the following illustration to install a DIMM module. Figure 7-2. Installing a DIMM module To remove a memory module, reverse the above procedure. Compaq Professional Workstation SP700 Reference Guide...

  • Page 92: Drives

    SCSI drives. For additional information about installing optional SCSI and non-SCSI drives, refer to the documentation included with the device or contact your Compaq authorized dealer, reseller, or service provider. For information on preparing the workstation for upgrades, see Chapter 6.
  • Page 93 Drives As shown in Figure 8-1, the workstation provides seven drive bays. Bays 1 through 3 are located in the 3.5-inch removable hard drive cage, which is located behind the side access panel of the workstation. Drive bays 4 through 7 are located on the front of the workstation.

  • Page 94: Removing A Blank Drive Bezel For Removable Media Storage Device Installations

    1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. 2. Remove the side access panel. 3. Remove the front bezel. COMP Figure 8-2. Removing the front bezel Compaq Professional Workstation SP700 Reference Guide...
  • Page 95 Drives 4. Refer to the following illustration to remove a blank drive bezel. Figure 8-3. Removing a blank drive bezel...

  • Page 96: Removing A Cooling Shield For A Hard Drive Installation

    3. Refer to the following illustration to remove a cooling shield. CO MP Figure 8-4. Removing a cooling shield IMPORTANT: You will need to replace the shield after the drive is installed in the bay. To replace the cooling shield, reinsert the two screws. Compaq Professional Workstation SP700 Reference Guide...

  • Page 97: Locating The Hardware Screws

    Drives Locating the Hardware Screws A total of 17 extra hardware screws are provided on the side of the air plenum. The top group of eight screws is for installing hard drives in the removable hard drive cage, The bottom group of nine screws is for installing removable media storage devices in the front drive bays.

  • Page 98: Installing A Hard Drive In Bay 5 Or 6

    3. Refer to the following illustrations to install a 1.6-inch hard drive in bay 5 or 6. Figure 8-6. Installing a 1.6-inch hard drive in the hard drive bracket Compaq Professional Workstation SP700 Reference Guide...
  • Page 99 Drives CO MP Figure 8-7. Installing a hard drive CO MP Figure 8-8. Replacing the cooling shield...
  • Page 100 Figure 8-9. Connecting the SCSI signal cable and power cable 4. Reassemble the workstation. Compaq Professional Workstation SP700 Reference Guide...

  • Page 101: Installing A Hard Drive In The Removable Hard Drive Cage (Bays 1 - 3)

    8-10 Drives Installing a Hard Drive in the Removable Hard Drive Cage (Bays 1 - 3) The removable hard drive cage is capable of being configured with up to three 1.0-inch hard drives or with two 1.6-inch hard drives. Other than using different screw holes, the installation for both drives is basically the same.
  • Page 102 5. Refer to the following illustrations to install an optional hard drive in the removable hard drive cage. Figure 8-11. Installing a 1.0-inch hard drive in bay 2 Figure 8-12. Reinstalling the removable hard drive cage Compaq Professional Workstation SP700 Reference Guide...
  • Page 103 8-12 Drives Figure 8-13. Connecting the signal and power cables 6. Reassemble the workstation.

  • Page 104: Scsi Cables And Guidelines

    SCSI cable for connecting the internal channel 2 Wide-Ultra SCSI connector on the system board to SCSI devices installed in the front drive bays. Figure 8-14. 5-device Wide-Ultra SCSI cable and optional 2-device Wide-Ultra SCSI cable Compaq Professional Workstation SP700 Reference Guide...

  • Page 105: Scsi Guidelines For Installing Scsi Devices

    8-14 Drives SCSI Guidelines for Installing SCSI Devices If you are installing a narrow SCSI device, you will need to attach a 68- to 50-pin SCSI adapter to the narrow SCSI device. A maximum of seven SCSI devices may be installed on each channel Each channel of the integrated Dual Wide-Ultra SCSI controller requires that a unique SCSI ID (0-6 and 8-15) be set for each SCSI device installed.

  • Page 106: Scsi Guidelines For Optimizing Performance

    2 of the integrated Dual Wide-Ultra SCSI controller. For additional information about optional SCSI devices, refer to the documentation included with the device or contact your Compaq authorized dealer, reseller, or service provider. Compaq Professional Workstation SP700 Reference Guide...

  • Page 107: Expansion Boards

    For information about the graphics controller installed on your workstation, refer to the appropriate guide on the SmartStart for Workstations CD under X:\DOCS\GRAPHICS, where X is your CD-ROM drive designation. For information on preparing the workstation for upgrades, see Chapter 6. Compaq Professional Workstation SP700 Reference Guide...

  • Page 108: Identifying The Pci And Isa Expansion Slots

    Expansion Boards Identifying the PCI and ISA Expansion Slots Your workstation contains eight expansion board slots on the expansion board assembly: five PCI expansion slots, one shared PCI/ISA expansion slot, and two ISA expansion slots. The following figure identifies the physical locations. See Table 9-1 for component names.
  • Page 109 Primary bus PCI expansion slot (full-length) Primary bus PCI expansion slot (full-length) Secondary bus ISA expansion slot (short) ISA expansion slot (short) PCI expansion slot (short) Secondary bus NOTE: PCI=Peripheral Component Interconnect ISA=Industry Standard Architecture Compaq Professional Workstation SP700 Reference Guide...

  • Page 110: Installing A Pci Or An Isa Expansion Board

    Expansion Boards Installing a PCI or an ISA Expansion Board To install a PCI or ISA expansion board: 1. Remove the expansion board assembly from the workstation chassis. 2. Refer to the following illustration to remove an expansion slot cover. Figure 9-2.
  • Page 111 Be sure not to scrape the board against other components. Store the board in an anti-static package. Remember to reattach the expansion slot cover. Compaq Professional Workstation SP700 Reference Guide...

  • Page 112: Identifying The Accelerated Graphics Port (Agp) Graphics Controller Expansion Slot

    Expansion Boards Identifying the Accelerated Graphics Port (AGP) Graphics Controller Expansion Slot Your workstation also ships with an AGP expansion slot on the system board. The following figure shows the location of this slot. Identifying the AGP graphics controller slot  Figure 9-4.

  • Page 113: Processors

    To install a second processor: 1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. 2. Remove the side access panel. 3. Remove the expansion board assembly. Compaq Professional Workstation SP700 Reference Guide...
  • Page 114 10-2 Processors 4. Install the two power processor modules in the power processor module connectors. Figure 10-1. Installing two processor power modules 5. Remove the terminator board in the secondary processor slot. Figure 10-2. Removing the terminator board: loosening the middle screw, opening two release latches, and removing terminator board...

  • Page 115: Upgrading The Processor

    Disconnect the power cord and reseat the processor. IMPORTANT: When replacing the side access panel, be sure to tighten all four thumbscrews. Upgrading the Processor To upgrade the processor, follow the installation procedures included with the processor upgrade kit. Compaq Professional Workstation SP700 Reference Guide...

  • Page 116: Troubleshooting

    Turn up the brightness and contrast controls of the monitor if the monitor is dim. Press and hold any key. If the system beeps, then your keyboard is operating correctly. Check all cable connections for loose connections or incorrect connections. Compaq Professional Workstation SP700 Reference Guide...
  • Page 117 11-2 Troubleshooting Be sure all the needed device drivers have been installed (for example, if you are using a mouse, you need a mouse device driver). Ensure that all printer drivers have been installed for each application. Take out all diskettes from the diskette drives and all CDs from the CD-ROM drives before you turn on your system.

  • Page 118: Troubleshooting Common Problems

    If the condition persists contact your Compaq authorized reseller or service provider. Refer to “Getting Help” in the front of this guide for a list of Compaq worldwide technical support telephone numbers.
  • Page 119 Refer to Appendix E, date and time. Battery life is approximately ”Installing a New Battery,” 5 years. for installation instructions, or contact your Compaq authorized reseller or service provider for RTC battery replacement. Workstation does not Speaker cable is not properly...

  • Page 120: Diskette Drive Problems

    Setup utility. A problem has occurred The directory structure is bad, Run CHKDSK to check with a disk transaction or there is a problem with a file. for fragmentation. Continued Compaq Professional Workstation SP700 Reference Guide...

  • Page 121: Display Problems

    11-6 Troubleshooting Solving Diskette Drive Problems Continued Problem Possible Cause Possible Solution Drive cannot read a diskette Diskette is not formatted. Format the diskette. You are using the wrong Check the type of drive diskette type for the drive type. you are using and use the correct diskette type.
  • Page 122 1. Ensure that the Red, cabling or monitor Green, and Blue BNC impedance is* incorrect. cables are connected to the corresponding monitor connectors. 2. Be sure your monitor's RGB inputs are set to 75 ohms. Compaq Professional Workstation SP700 Reference Guide...

  • Page 123: Audio Problems

    11-8 Troubleshooting Audio Problems Table 11-4 Solving Audio Problems Problem Possible Cause Possible Solution Sound does not come out Software volume control is In Windows NT of the speaker turned down in Microsoft Workstation, select Volume Sound System Control Panel. Control under Accessories and adjust volume.

  • Page 124: Hardware Installation Problems

    Power switch of new external Turn off the workstation, device is not turned on. turn on the external device, then turn on the workstation to integrate the device with the system. Compaq Professional Workstation SP700 Reference Guide...

  • Page 125: Network Problems

    If the address is changed, ensure that the drive parameters match the new I/O address for the network controller. The network controller is Contact your Compaq defective. authorized service provider. Network drivers are not Boot the workstation loaded.
  • Page 126 The network controller is Contact your Compaq defective. authorized service provider. Network controller interrupt Run the Setup utility and overlaps the interrupt of an modify the network expansion board. controller memory value. Continued Compaq Professional Workstation SP700 Reference Guide...
  • Page 127 11-12 Troubleshooting Solving Network Problems Continued Problem Possible Cause Possible Solution Diagnostics passes, but Network drivers are not Make sure the network the workstation does not loaded, or driver parameters drivers are loaded and communicate with the do not match current that the driver network.
  • Page 128 Ensure that the cable is connected. securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The network controller is Contact your Compaq defective. authorized service provider. Compaq Professional Workstation SP700 Reference Guide...

  • Page 129: Memory Problems

    11-14 Troubleshooting Memory Problems Table 11-8 Solving Memory Problems Problem Possible Cause Possible Solution Out of Memory error Memory configuration may Run Computer Setup or not be set up correctly. Windows NT Workstation utilities. You have run out of memory Check the application to run the application.

  • Page 130: Cd-Rom Drive Problems

    CD in use. CD-ROM devices are not CD-ROM drive is not Refer to the detected, driver is not connected properly or not documentation included loaded. properly terminated. with the CD-ROM. Compaq Professional Workstation SP700 Reference Guide...

  • Page 131: Regulatory Compliance Notices

    Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense. Compaq Professional Workstation SP700 Reference Guide...

  • Page 132: Class B Equipment

    Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user's authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.

  • Page 133: Declaration Of Conformity For Products Marked With Fcc Logo, United States Only

    For questions regarding this FCC declaration, contact: Compaq Computer Corporation P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 Or, call 1-281-514-3333 To identify this product, refer to the part, series, or model number found on the product. Compaq Professional Workstation SP700 Reference Guide...

  • Page 134: Mouse Compliance Statement

    A-4 Regulatory Compliance Notices Mouse Compliance Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 135: Japanese Notice

    Japanese Notice Taiwan Notice Compaq Professional Workstation SP700 Reference Guide...

  • Page 136: Laser Devices

    A-6 Regulatory Compliance Notices Laser Devices The CD-ROM drive contains a laser device. All Compaq systems equipped with a laser device comply with safety standards, including International Electrotechnical Commission (IEC) 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product.

  • Page 137: Laser Product Label

    780 nm +/- 35 nm Divergence Angle 53.5 degrees +/- 0.5 degrees · Output Power Less than 0.2 mW - or - 10,869 W Polarization Circular 0.25 Numerical Aperture 0.45 inches +/- 0.04 inches Compaq Professional Workstation SP700 Reference Guide...

  • Page 138: Battery Replacement Notice

    Your computer is provided with a lithium internal battery. There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated. Replacement is to be done by a Compaq Authorized Service Provider using the Compaq spare designated for this product. For more information about battery replacement or proper disposal, contact your Compaq Authorized Reseller or your Authorized Service Provider.

  • Page 139: Appendix B Electrostatic Discharge

    Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats. Compaq Professional Workstation SP700 Reference Guide...
  • Page 140 Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding, have an Authorized Compaq Reseller install the part. NOTE: For more information on static electricity, or assistance with product...

  • Page 141: Power Cord Set Requirements

    10 A/125 volts AC, or 10A/250 volts AC, as required by each country’s power system. The appliance coupler must meet the mechanical configuration of an EN60320/IEC 320 Standard Sheet C13 Connector, for mating with the appliance outlet on the computer. Compaq Professional Workstation SP700 Reference Guide...

  • Page 142: Country-Specific Requirements

    C-2 Power Cord Set Requirements Country-Specific Requirements Use the following table to identify the appropriate accredited agency in your country. Table C-1 Power Cord Set Requirements - By Country Country Accredited Agency Applicable Note Numbers Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO...

  • Page 143: Appendix Dpost Error Messages Error Messages

    163-Time & Date Not Invalid time or date in Run Computer Setup or configuration memory Windows NT Workstation utilities. 164-Memory Configuration memory Run Computer Setup or Windows Size Error incorrect NT Workstation utilities. Continued Compaq Professional Workstation SP700 Reference Guide...
  • Page 144 172-1 Configuration NVRAM Configuration Allow system to complete boot. Nonvolatile Memory error Reboot. Invalid If condition persists, contact your Compaq authorized service provider. 201-Memory Error RAM failure Contact your Compaq authorized service provider. 202-Memory Type RAM failure Contact your Compaq Mismatch authorized service provider.
  • Page 145 404-Parallel Port Both external and Run Computer Setup or Windows Address Conflict internal ports are NT Workstation utilities. Detected assigned to parallel port 501-Display Adapter Graphics display Replace the graphics controller. Failure controller Continued Compaq Professional Workstation SP700 Reference Guide...
  • Page 146 D-4 POST Error Messages POST Error Messages and Codes Continued Probable Source Error Code of Problem Action 601-Diskette Diskette controller Contact your Compaq Controller Error circuitry authorized service provider. 605-Diskette Mismatch in Run Computer Setup or Drive Type Error drive type Windows NT Workstation utilities.
  • Page 147 Contact your Compaq (Secondary) authorized service provider. 1791-Disk 1 Failure IDE hard drive failure Contact your Compaq (Secondary) authorized service provider. 1792-Secondary Disk IDE circuitry failure Contact your Compaq Controller Failure authorized service provider. Continued Compaq Professional Workstation SP700 Reference Guide...
  • Page 148 D-6 POST Error Messages POST Error Messages and Codes Continued Probable Source Error Code of Problem Action 1793-Secondary An error has been detected with Run the Diagnostics Controller or Disk Failure the CD-ROM interface. utility. A Critical Error Occurred Critical failure (POST) recorded None.

  • Page 149: Installing A New Battery

    Running Computer Setup Computer Setup automatically detects and configures most Compaq components, including Compaq hard drives. If your workstation has a Compaq hard drive you do not need to run Computer Setup prior to installing the replacement battery. However, if your workstation has a third-party hard drive,...

  • Page 150: Installation Procedures

    The battery is soldered in place and may not be removed. Do not abuse or disassemble. Use only replacement batteries supplied by Compaq. To install the replacement battery: 1. If the workstation is on, turn it off, then unplug the power cord from the grounded AC outlet.
  • Page 151 9. Turn on the workstation. 10. Run Computer Setup to reconfigure the system. 11. If the workstation has a Compaq hard drive, you have now successfully completed the installation. If the workstation has a third-party hard drive, you must reconfigure the hard drive using the parameters you recorded before you began the installation procedure.

  • Page 152: Workstation Specifications

    Maximum Peak Power Relative Humidity Operating 5% - 95% 5% - 95% Nonoperating 5% - 95% 5% - 95% Temperature U.S. Metric Operating 41°F to 95°F 5°C to 35°C Nonoperating -40°F to 185°F -40°C to 85°C Compaq Professional Workstation SP700 Reference Guide...
  • Page 153 CD 5-2 audio system troubleshooting 11-15 upgrading 5-4 using CD-ROM software 5-2 using audio CDs 5-3 CDs, playing audio 5-3 using PremierSound 5-4 codes, POST errors D-1 automatic diagnostics 2-9 combination keys 1-13 Compaq Professional Workstation SP700 Reference Guide...
  • Page 154 Computer Checkup (TEST) network 4-1 creating diagnostics diskette 2-8 Compaq Diagnostics for Windows NT described 2-6 described 3-3 test options 2-9 using 3-3 using 2-8 viewing inventory 3-2 Computer Setup viewing security management described 2-1 features 3-6 exiting without saving...
  • Page 155 1-3 drive locations 8-1 date, setting 2-3 driver Declaration of Conformity A-3 ESS 1869 5-4 Delete key 1-12 network 4-2 delimiter characters 3-14 obtaining 3-29 Desktop Management Interface See dual-state power button 3-27 Compaq Professional Workstation SP700 Reference Guide...
  • Page 156 PCI/ISA 9-2 L2 cache 1-2 removing cover 9-4 memory 1-2 network controller 1-2, 1-3 PCI bus 1-2 power supply 1-3 F10 key, accessing the Compaq processors 1-2 Utilities menu 2-2 product 1-1 F12 key, initiating remote system ROM 1-3 installation 3-26...
  • Page 157 Compaq Insight Manager 3-30 Compaq Management Solutions Partners 3-31 I/O delay, setting 2-5 described 3-30 icon DMI 3-30 broken key 3-10 Intel Pentium II Xeon processor key 3-10 installing 10-1, 10-3 upgrading 10-3 Compaq Professional Workstation SP700 Reference Guide...
  • Page 158 3-2 combinations 3-23 Compaq Diagnostics for identifying 1-14 Windows NT 3-3 illustrated 3-23 Compaq Management Solutions keys Partners 3-31 Alt 1-12 fault management 3-4 Application 1-12 overview 3-1 Backspace 1-12 security management 3-6 Caps Lock 1-12...
  • Page 159 Password; Setup Password music changing 3-11 playing 5-4 clearing 3-12 recording 5-4 establishing 3-9 Pause key 1-12 PCI bus 1-2 PCI bus mastering, enabling/disabling national keyboard delimiter characters 3-14 PCI devices, viewing currently installed devices 2-5 Compaq Professional Workstation SP700 Reference Guide...
  • Page 160 PCI VGA palette snooping, PremierSound Audio System 5-1, enabling/disabling 2-5 5-4, 6-6 Plug and Play (PnP) devices, viewing preparations current settings 2-5 hardware upgrade 6-1 ports, See connectors primary processor slot 6-11 POST Print Scrn key 1-12 sequence of tests 2-10 printer mode, setting 2-5 setting the POST mode 2-4 printer, troubleshooting 11-8...
  • Page 161 SCSI 1-9 expansion board assembly 6-8 SCSI adapter 8-14 front bezel 6-5 SCSI cable 8-13 removable hard drive cage 6-9 side access panel 6-4 terminator board 10-2 replicating your setup 3-26 riser board connector 6-12 Compaq Professional Workstation SP700 Reference Guide...
  • Page 162 I-10 SCSI devices Setup Password enabling/disabling boot changing 3-11 order 2-4 clearing 3-12 guidelines for optimizing deleting 3-11 performance 8-15 described 3-6 important installation enabling 2-4 guidelines 8-14 establishing 3-9 installing 8-13 Setup utility See Computer Setup setting ID numbers 8-14 side access panel 6-4 SCSI ID 8-14 side view components 1-10...
  • Page 163 3-6 Compaq Diagnostics for time, setting 2-3 Windows NT 3-3 timeout values, selecting 2-3 Computer Checkup (TEST) 2-6 Token Ring network 4-1 Computer Setup 2-1 View System Information (INSPECT) 2-7 Compaq Professional Workstation SP700 Reference Guide...
  • Page 164 I-12 VGA controller, setting boot order 2-5 View System Information (INSPECT) creating a diagnostics diskette 2-8 described 2-7 using 2-8 voice messages, recording 5-4 warranty 1-4 website 3-29 Wide-Ultra SCSI connector 6-11 Windows Logo key 1-12 workstation, reconfiguring 6-3 Workstation Software Reference 3-30 workstation won't turn on 11-3...

Table of Contents