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Compaq Presario Support Manual

Hewlett-packard compaq presario warranty and support guide.
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Compaq Presario Desktop Products
Warranty and
Support Guide
1 Year Parts and Labor
1 Year Technical Telephone Support
24 Hours a Day, 7 Days a Week
IMPORTANT NOTE
If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER
TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We are
available 24 hours a day, 7 days a week. We have specialists available to help you with
your technical support questions as they arise via the Web or phone (see Contact Numbers
chart within this document). As our valued customer, we want to make sure that your support
needs are met and any issues resolved as quickly as possible.
This document includes warranty information for the United States, Canada, and the Caribbean.
The information in this document is subject to change without notice.
Before contacting Compaq Customer Support Center, it's important to
have the following information handy. Please take a moment to write
down your product information for future reference.
Product Name: _________________________________________________________________
Model Number: ________________________________________________________________
Serial Number: _________________________________________________________________
Purchase Date: _________________________________________________________________

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   Summary of Contents for Compaq Compaq Presario

  • Page 1 If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We are available 24 hours a day, 7 days a week. We have specialists available to help you with your technical support questions as they arise via the Web or phone (see Contact Numbers chart within this document).
  • Page 2 Contacting Compaq for Support It’s important to have the following information if you need to contact Compaq for support. Please take a moment to write down your product information for future reference. Product Name:...
  • Page 3: Software Support

    3 Contact Compaq Customer Care by phone 24 hours a day, seven days a week in both English and Spanish (U.S. only) via 1-(800)-652-6672 [1-(800)-OK Compaq]. Canadian customers can reach us at the same number for support in both English and French. When you call please have your product model number, serial number, and date of purchase available.
  • Page 4: Limited Warranty And Technical Support

    Planet Partners, to make it simple for us to reclaim your old product for recycling. Compaq will help you recycle your old equipment even if it is not a Compaq product; we take back all makes and models. Visit our Web site to find out how easy it is to recycle: www.hp.com/recycle...
  • Page 5: Limitation Of Liability

    THE OPERATING SYSTEM PREINSTALLED BY HP. HP’s only obligations with respect to software distributed by HP under the Compaq brand name are set forth in the applicable end-user license or program license agreement. Non-HP hardware and software products are provided “AS IS.”...
  • Page 6: Hp Software Product License Agreement

    This service is free for the duration of the hardware warranty period. In some cases, Compaq will ask for a credit card as collateral for the part and will charge you for the retail price of the part if the failed part is not returned within thirty (30) days.
  • Page 7 rights in the Software. HP’s third party suppliers may protect their rights in the event of any violation of these License Terms. Copies and Adaptations. You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software.
  • Page 8: Declaration Of Conformity

    — the R&TTE Directive 1999/5/EC The Product was tested in a typical configuration with Compaq Personal Computer and peripherals. This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference,...
  • Page 9: Regulatory And Safety Information

    Regulatory and Safety Information WARNING: The Compaq Presario is heavy; be sure to use ergonomically correct lifting procedures when moving the computer. WARNING: Electrostatic discharge (ESD) can damage disk drives, add-in cards, and other components. If an ESD station is not available, wear a wrist strap attached to a metal part of the computer.
  • Page 10: Energy Star Compliance

    (5.0). If too many devices are attached, they may not ring properly. • In the event of equipment malfunction, Compaq or an authorized Compaq Personal Computer Dealer Repair Center should perform all repairs. It is the responsibility of users requiring service to report the problem to Compaq’s Consumer PC Division, or to one of our...
  • Page 11: Additional Safety Information

    AC Power Safety Warning WARNING: Install the computer near an AC outlet. The AC power cord is your Compaq Presario’s main AC disconnecting device and must be easily accessible at all times. For your safety, the power cord provided with your system has a grounded plug.
  • Page 12: Laser Safety Statement

    Printed in Lightning Protection For added protection of any Compaq product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the product from lightning and power line surges.

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