Aastra 9143i User Manual page 64

Line Keys and Programmable Keys
4. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.
Note:
It is recommended you configure no more than a single ACD programmable key per IP phone.
5. Click Save Settings.
Using the ACD Feature on your IP Phone
The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a
phone queue, you must pre-configure an ACD key on your IP Phone as described in the previous procedure.
Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator
for more information.
When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue. Once
logged in, you can make your phone "available" or "unavailable" to take calls by pressing the Available/Unavailable Key
(2). The server monitors your IP phone status. When you set the IP phone to "available, " the server begins distributing
calls to your phone. When you set the IP phone to "unavailable, " the server temporarily stops distributing calls to your
phone.
The LED for the ACD Key shows the current status of your phone.
ACD LED Table
This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you
are busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.
Status: Logged In and
Phone Model
Available
9143i Solid Red LED
Using the ACD Key
Use the following procedure to log into a phone queue from your IP phone.
IP Phone UI
1. Check with your Administrator to verify the queue linked to your ACD Key.
2. Press the ACD Key on your IP phone.
The LCD displays the label of the ACD queue you are accessing.
The "User ID" prompt displays.
Using the keypad, enter your User ID (phone number provided by your System Administrator) and press the 2 key.
3.
The "Password" prompt displays.
Using your keypad, enter your Password (provided by your System Administrator) and press the 2 key.
4.
58
Status: Unavailable Logged Out
Blinking red LED No LED
ACD: <Queue Label>
User ID:
= Next = Login
ACD: <Queue Label>
Password:
= Login
= Next
41-001383-00 REV01 – 06.2013