Solving Display Problems - HP ProDesk 400 G1 Maintenance And Service Manual

Solving display problems

If you encounter display problems, see the documentation that came with the monitor and to the
common causes and solutions listed in the following table.
Blank screen (no video).
Cause
Monitor is not turned on and the monitor light is not on.
Bad monitor.
The cable connections are not correct.
You may have a screen blanking utility installed or energy
saver features are enabled.
System ROM is corrupted; system is running in Boot Block
Emergency Recovery Mode (indicated by eight beeps).
You are using a fixed-sync monitor and it will not sync at the
resolution chosen.
Computer is in Sleep state.
Monitor cable is plugged into the wrong connector.
Monitor settings in the computer are not compatible with the
monitor.
Monitor is configured to use an input that is not active.
164 Chapter 8 Troubleshooting without diagnostics
Solution
Turn on the monitor and check that the monitor light is on.
Try a different monitor.
Check the cable connection from the monitor to the computer
and to the electrical outlet.
Press any key or click the mouse button and type your
password (if set).
Reflash the system ROM with the latest BIOS image.
Be sure that the monitor can accept the same horizontal scan
rate as the resolution chosen.
Press the power button to resume from Sleep state.
CAUTION:
When attempting to resume from Sleep state,
do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you will
lose any unsaved data.
Systems may have a monitor connection on both the
motherboard or an add-in card. Try moving the monitor
connection to a different connector on the back of the
computer
1. In Control Panel, select Category from the View by
list, then under Appearance and Personalization,
select Adjust screen resolution.
To access Control Panel in Windows 7, click Start, and
then select Control Panel.
To access Control Panel in Windows 8, from the Start
screen, type c, and then select Control Panel from the
list of applications.
2. Expand the Resolution box, and then use the sliding
control to reset the resolution.
Use the monitor's on-screen menu controls to select the input
that is being driven by the system. Refer to the monitor's user
documentation for more information on the on-screen controls
and settings.