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HP ProDesk 600 Maintenance And Service Manual

Maintenance and service guide - hp prodesk 600 g1 tower, hp prodesk 600 g1 small form factor.
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Maintenance and Service Guide
HP ProDesk 600 G1 Tower
HP ProDesk 600 G1 Small Form Factor

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Table of Contents

   Summary of Contents for HP ProDesk 600

  • Page 1 Maintenance and Service Guide HP ProDesk 600 G1 Tower HP ProDesk 600 G1 Small Form Factor...
  • Page 2 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The only warranties for HP products and...
  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...
  • Page 5: Table Of Contents

    Table of contents 1 Product features ....................... 1 Standard configuration features ....................1 Tower (TWR) ......................1 Small Form Factor (SFF) ..................... 2 Tower (TWR) front panel components ..................3 Small Form Factor (SFF) front panel components ................4 Tower (TWR) rear panel components ..................5 Small Form Factor (SFF) rear panel components ................
  • Page 6 Small Form Factor (SFF) chassis spare parts ................20 Computer major components ..................20 Cables ........................21 Misc parts ......................22 Drives ........................23 Misc boards ......................24 Sequential part number listing ................... 24 4 Routine care, SATA drive guidelines, and disassembly preparation ......... 28 Electrostatic discharge information ...................
  • Page 7 Memory ..........................43 DIMMs ........................43 DDR3-SDRAM DIMMs ....................43 Populating DIMM sockets ..................43 Installing DIMMs ..................... 44 Expansion cards ........................46 System board connections ....................... 50 Drives ........................... 51 Drive positions ......................53 Removing a 5.25-inch drive ..................54 Installing a 5.25-inch drive ..................
  • Page 8 Drives ........................... 99 Drive positions ...................... 101 Removing a 3.5-inch device ................... 102 Installing a 3.5-inch device ..................103 Removing a slim optical drive ................. 105 Installing a slim optical drive .................. 106 Removing and replacing a 3.5-inch hard drive ............107 Removing a 2.5-inch hard drive ................
  • Page 9 Solving audio problems ......................166 Solving printer problems ....................... 168 Solving keyboard and mouse problems .................. 169 Solving Hardware Installation Problems .................. 171 Solving Network Problems ....................174 Solving memory problems ..................... 177 Solving processor problems ....................179 Solving CD-ROM and DVD problems ..................180 Solving USB flash drive problems ...................
  • Page 10 System Restore ...................... 215 System Recovery ....................216 System Recovery when Windows is responding ......... 216 System Recovery when Windows is not responding ........217 System Recovery using recovery media (select models only) ......217 Using HP Recovery Disc operating system discs (select models only) ..... 218 Appendix A Battery replacement ..................
  • Page 11: Product Features

    Product features Standard configuration features Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). NOTE: Both computer models can be used in a tower orientation or a desktop orientation. Tower (TWR) Standard configuration features...
  • Page 12: Small Form Factor (sff)

    Small Form Factor (SFF) Chapter 1 Product features...
  • Page 13: Tower (twr) Front Panel Components

    Tower (TWR) front panel components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. 5.25-inch Half-Height Drive Bay (behind bezel) Hard Drive Activity Light USB 2.0 Ports (black) Slim Optical Drive (optional) USB 3.0 Ports (blue) 3.5-inch Media Card Reader (optional) Headphone Connector...
  • Page 14: Small Form Factor (sff) Front Panel Components

    Small Form Factor (SFF) front panel components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Slim Optical Drive (optional) Headphone Connector USB 2.0 Ports (black) Dual-State Power Button USB 3.0 Ports (blue) Hard Drive Activity Light Microphone/Headphone Connector 3.5-inch Media Card Reader (optional)
  • Page 15: Tower (twr) Rear Panel Components

    Tower (TWR) rear panel components Power Cord Connector Line-Out Connector for powered audio devices (green) PS/2 Keyboard Connector (purple) PS/2 Mouse Connector (green) USB 2.0 Ports (black) RJ-45 Network Connector DisplayPort Monitor Connectors Serial Connector VGA Monitor Connector Line-In Audio Connector (blue) USB 3.0 Ports (blue) NOTE: An optional second serial port and an optional parallel port are available from HP.
  • Page 16: Small Form Factor (sff) Rear Panel Components

    Small Form Factor (SFF) rear panel components PS/2 Mouse Connector (green) PS/2 Keyboard Connector (purple) RJ-45 Network Connector DisplayPort Monitor Connectors Serial Connector VGA Monitor Connector USB 2.0 Ports (black) USB 3.0 Ports (blue) Line-In Audio Connector (blue) Line-Out Connector for powered audio devices (green) Power Cord Connector NOTE:...
  • Page 17: Serial Number Location

    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Tower (TWR) Small Form Factor (SFF) Serial number location...
  • Page 18: Activating And Customizing The Software

    Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Windows 8. Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply.
  • Page 19: Downloading Windows 7 Updates

    Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen.
  • Page 20: Downloading Windows 8 Updates

    We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen. CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE.
  • Page 21: Illustrated Parts Catalog

    Illustrated parts catalog This chapter provides spare part information for all chassis. Tower (TWR) chassis spare parts Computer major components Tower (TWR) chassis spare parts...
  • Page 22 Item Description Spare part number Front bezel 732751-001 Access panel 732748-001 Power supply 320W, 92% efficient 702452-001 320W, 90% efficient 702453-001 320W, standard 702454-001 320W, HV, standard 707906-001 System board (includes replacement thermal material) For use in models without Windows 8 696794-001 For use in models with Windows 8 Standard 696794-501...
  • Page 23: Cables

    Cables Item Description Spare part number Front I/O assembly 732750-001 Power switch/LED assembly 732749-001 Drive power cable 732754-001 Cable clip 733686-001 Optical drive SATA cable, 14 inch, 1 straight end, 1 angled end 732753-001 Hard drive SATA cable, 17.7 inch, 2 straight ends 639959-001 DMS-59 to dual VGA cable 463023-001...
  • Page 24: Misc Parts

    Misc parts Item Description Spare part number Fan sink (includes replacement thermal material) 727142-001 Solenoid lock 641498-001 Speaker 645330-001 Hood sensor 638816-001 636922-001 Card reader, 14-in-1, USB 3.0, 3.5-inch 716390-001 Optical drive bezel blank 732770-001 Printer port, PCI card 638817-001 HP Ultraslim Keyed Cable Lock 703372-001 Adapter, 2.5-inch hard drive...
  • Page 25: Drives

    Item Description Spare part number USB, HP Elite 674318-001 Washable 724795-001 Wireless, HP Elite 674317-001 USB, optical 674316-001 Foot kit 336445-001 Keyboards PS/2 724718-xx1 724720-xx1 USB, wireless 724722-xx1 Smart card 701427-xx1 Smart card, CCID 701671-xx1 Wireless keyboard, mouse, and dongle 730323-xx1 Washable 700510-xx1...
  • Page 26: Misc Boards

    Description Spare part number DVD±RW drive 657958-001 DVD-ROM drive 608394-001 Misc boards Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 720837-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001 AMD Radeon HD8470 PCIe x16 graphics card, 2 GB (for use only in China) 729085-001...
  • Page 27 Spare part Description number 616608-001 2 TB, 7200 rpm SATA hard drive 617450-001 Adapter, DisplayPort to HDMI 632484-001 Adapter, DisplayPort to VGA 636922-001 Rear chassis fan 638815-001 Serial port PCI card 638816-001 Hood sensor 638817-001 Printer port, PCI card 639959-001 Hard drive SATA cable, 17.7 inch, 2 straight ends 641498-001 Solenoid lock...
  • Page 28 Spare part Description number 700510-xx1 Washable keyboard 701427-xx1 Keyboard, smart card 701671-xx1 Keyboard, smart card, CCID 702084-001 GeForce GT630 PCIe x16 graphics card, 2 GB 702452-001 320W, 92% efficient 702453-001 320W, 90% efficient 702454-001 320W, standard 703372-001 HP Ultraslim Keyed Cable Lock 703597-001 Hard drive carrier, 2.5-inch to 3.5-inch 707252-001...
  • Page 29 Spare part Description number 732748-001 Access panel 732749-001 Power switch/LED with holder 732750-001 Front I/O assembly 732751-001 Front bezel for use in all countries and regions except for China 732753-001 Optical drive SATA cable, 14 inch, 1 straight end, 1 angled end 732754-001 Drive power cable 732770-001...
  • Page 30: Small Form Factor (sff) Chassis Spare Parts

    Small Form Factor (SFF) chassis spare parts Computer major components Item Description Spare part number Front bezel 732757-001 Access panel 732760-001 Power supply 240W, 92% efficient 702455-001 240W, 90% efficient 702456-001 240W, standard 702457-001 System board (includes replacement thermal material) For use in models without Windows 8 696794-001 For use in models with Windows 8 Standard...
  • Page 31: Cables

    Item Description Spare part number 8-GB 689375-001 4-GB 671613-001 2-GB 671612-001 Processors (include replacement thermal material) Intel Core i7 4770 (3.4-GHz, 8-MB L3 cache) 727373-001 Intel Core i5 4670 (3.4-GHz, 6-MB L3 cache) 727381-001 Intel Core i5 4570 (3.2-GHz, 6-MB L3 cache) 727380-001 Cables Item...
  • Page 32: Misc Parts

    Misc parts Item Description Spare part number Fan sink (includes replacement thermal material) 727150-001 Fan duct 727145-001 Speaker 727149-001 Hood sensor 638816-001 Card reader, 14-in-1, USB 3.0, 3.5-inch 716390-001 Optical drive bezel blank 732769-001 Solenoid lock 732772-001 Printer port, PCI card 638817-001 HP Ultraslim Keyed Cable Lock 703372-001...
  • Page 33: Drives

    Item Description Spare part number USB, HP Elite 674318-001 Washable 724795-001 Wireless, HP Elite 674317-001 USB, optical 674316-001 Foot kit 583654-001 Keyboard PS/2 724718-xx1 724720-xx1 USB, wireless 724722-xx1 Smart card 701427-xx1 Smart card, CCID 701671-xx1 Wireless keyboard, mouse, and dongle 730323-xx1 Washable 700510-xx1...
  • Page 34: Misc Boards

    Description Spare part number DVD±RW drive 657958-001 DVD-ROM drive 608394-001 NOTE: 2.5-inch solid-state drives require an adapter for installation. Misc boards Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 720837-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001...
  • Page 35 Spare part Description number 617450-001 Adapter, DisplayPort to HDMI 632484-001 Adapter, DisplayPort to VGA 638813-001 Optical drive SATA cable, 19.5 inch, 2 straight ends 638815-001 Serial port PCI card 638816-001 Hood sensor 638817-001 Printer port, PCI card 646809-001 160-GB Solid-state drive 657401-001 Adapter, DVI to VGA 657958-001...
  • Page 36 Spare part Description number 703597-001 Hard drive carrier, 2.5-inch to 3.5-inch 707252-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 716390-001 Card reader, 14-in-1, USB 3.0, 3.5-inch 717219-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717220-001 AMD Radeon HD8350 DH PCIe x16 graphics card, 1 GB DDR3 719157-001 Blu-ray BD-RW SuperMulti XL Drive 720216-001...
  • Page 37 Spare part Description number 732772-001 Solenoid lock 733687-001 HP WLAN/Bluetooth module Small Form Factor (SFF) chassis spare parts...
  • Page 38: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 39: Generating Static

    Generating static The following table shows that: Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. ● Relative Humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker...
  • Page 40: Personal Grounding Methods And Equipment

    Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground ● cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
  • Page 41: Operating Guidelines

    Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ●...
  • Page 42: Routine Care

    Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including ● sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...
  • Page 43: Cleaning The Monitor

    CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used ●...
  • Page 44: Tools And Software Requirements

    Tools and software Requirements To service the computer, you need the following: Torx T-15 screwdriver ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) ● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver) ●...
  • Page 45: Lithium Coin Cell Battery

    If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive ● while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity. While handling a ●...
  • Page 46: Sata Hard Drive Cables

    SATA hard drive cables SATA data cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.
  • Page 47: Removal And Replacement Procedures: Tower (twr)

    Removal and replacement procedures: Tower (TWR) Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
  • Page 48: Access Panel

    Access panel Description Spare part number Access panel 732748-001 To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for disassembly on page 37). Lift up on the access panel handle (1) then lift the access panel off the computer (2). Chapter 5 Removal and replacement procedures: Tower (TWR)
  • Page 49: Front Bezel Security

    Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the access panel (Access panel on page Remove the security screw from the side of the hard drive bay just behind the front panel.
  • Page 50: Front Bezel

    Front bezel Description Spare part number Front bezel 732751-001 Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the access panel (Access panel on page Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Chapter 5 Removal and replacement procedures: Tower (TWR)
  • Page 51: Bezel Blanks

    Bezel blanks Description Spare part number Optical drive bezel blank 732770-001 On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch drive bays that need to be removed before installing a drive. To remove a bezel blank: Remove the access panel (Access panel on page Remove the front bezel (Front bezel on page...
  • Page 52 To remove a 3.5-inch bezel blank, press outward on the two retaining tabs that hold the ● bezel blank in place (1) and rotate the bezel blank back and to the right to remove it (2). To remove a slim optical drive bezel blank, press inward on the retaining tabs that hold the ●...
  • Page 53: Memory

    Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
  • Page 54: Installing Dimms

    The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. NOTE: Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance. The system will operate in single channel mode if the DIMM sockets are populated in one channel ●...
  • Page 55 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets.
  • Page 56: Expansion Cards

    Expansion cards Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 720837-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001 AMD Radeon HD8470 PCIe x16 graphics card, 2 GB (for use only in China) 702085-001 AMD Radeon HD8350 DH PCIe x16 graphics card, 1 GB DDR3 717220-001...
  • Page 57 Press straight down on the two green thumb tabs on the exterior of the chassis (1) and rotate the expansion card retention latch open (2). Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card.
  • Page 58 If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up to remove it. Be sure not to scrape the card against other components. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket.
  • Page 59 To install a new expansion card, slide the bracket on the end of the card down into the slot on the back of the chassis and press the card down firmly into the socket on the system board. NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot.
  • Page 60: System Board Connections

    System board connections Refer to the following illustration and table to identify the system board connectors for your model. System Board Connector System Board Label Color Component PCI Express x1 X1PCIEXP3 white Expansion Card PCI Express x1 X1PCIEXP2 black Expansion Card PCI Express x1 X1PCIEXP1 black...
  • Page 61: Drives

    System Board Connector System Board Label Color Component SATA 3.0 SATA1 light blue Any SATA Device other than the Primary Hard Drive SATA 3.0 SATA2 light blue Any SATA Device other than the Primary Hard Drive USB 2.0 MEDIA black USB 2.0 Device, such as a Media Card Reader Drives...
  • Page 62 Connect a media card reader USB 3.0 cable with a USB 3.0 to USB 2.0 adapter to the USB 2.0 ● connector on the system board labeled MEDIA. The power cable for the drives has two branches coming off the system board connector. The first ●...
  • Page 63: Drive Positions

    CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.
  • Page 64: Removing A 5.25-inch Drive

    Removing a 5.25-inch drive NOTE: HP does not offer a 5.25-inch optical drive for this computer model. A 5.25-inch optical drive may have been installed by the user or third-party vendor. CAUTION: All removable media should be taken out of a drive before removing the drive from the computer.
  • Page 65 If you are installing an optical drive, install four M3 metric guide screws (not provided) in the lower holes on each side of the drive. NOTE: When replacing an optical drive, transfer the four M3 metric guide screws from the old drive to the new one.
  • Page 66: Removing A 3.5-inch Device

    Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board. NOTE: Refer to System board connections on page 50 for an illustration of the system board drive connectors. Replace the front bezel. NOTE: An optional bezel trim piece that surrounds the front of the 5.25-inch drive is available from HP.
  • Page 67 Press the release lever at the rear of the drive away from the drive (1) and slide the drive from the drive bay (2). Drives...
  • Page 68: Installing A 3.5-inch Device

    Installing a 3.5-inch device Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the access panel (Access panel on page 38). Remove the front bezel (Front bezel on page 40). Remove the front bezel. If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank.
  • Page 69: Removing A Slim Optical Drive

    If installing a USB 3.0 media card reader, you must use the USB 3.0 to USB 2.0 adapter and connect the adapter cable from the media card reader to the USB 2.0 connector on the system board labeled MEDIA. NOTE: Refer to System board connections on page 50 for an illustration of the system board...
  • Page 70: Installing A Slim Optical Drive

    Installing a slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the access panel (Access panel on page 38). Remove the front bezel (Front bezel on page 40). If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank.
  • Page 71: Removing A 3.5-inch Or 2.5-inch Hard Drive

    Slide the optical drive through the front bezel all the way into the bay so that it locks in place. Connect the power cable and data cable to the rear of the optical drive. Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board.
  • Page 72 Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Release the drive by pulling the release tab away from the drive (1) and sliding the drive out of the bay (2). Remove the four guide screws (two on each side) from the old drive. You will need these screws to install a new drive.
  • Page 73: Installing A 3.5-inch Or 2.5-inch Hard Drive

    Installing a 3.5-inch or 2.5-inch hard drive Prepare the computer for disassembly (Preparation for disassembly on page Remove the access panel (Access panel on page Install guide screws on the sides of the drive. 3.5-inch hard drives use standard 6-32 silver and blue isolation mounting screws.
  • Page 74 You can also install a 2.5-inch hard drive into a 3.5-inch drive bay using an adapter bracket ● similar to the example shown below. Slide the drive into the bay adapter bracket, ensuring the connector on the drive is fully ◦...
  • Page 75 Install four 6-32 silver and blue isolation mounting guide screws in the adapter bracket ◦ (two on each side of the bracket). Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place.
  • Page 76 Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: The power cable for the hard drives is a three-headed cable that is routed from the system board to the rear of the hard drive bays. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector.
  • Page 77: Front I/o Assembly

    Front I/O assembly Description Spare part number Front I/O assembly 732750-001 Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the access panel (Access panel on page 38). Remove the front bezel (Front bezel on page 40). Disconnect the three front I/O cables from the following system board connectors: FRONT USB ●...
  • Page 78: Power Switch/led Assembly

    Power switch/LED assembly Description Spare part number Power switch/LED assembly 732749-001 Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the access panel (Access panel on page 38). Remove the front bezel (Front bezel on page 40). Disconnect the cable from the system board connector labeled PB/LED.
  • Page 79 Press down on the top of the assembly to disengage the tab that secures the assembly to the chassis. Rotate the assembly downward to remove it from the chassis. Pull the assembly away from the chassis while threading the cable through the hole in front of the chassis.
  • Page 80: Fan Sink

    Fan sink Description Spare part number Fan sink 727142-001 WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. NOTE: System board appearance may vary. Prepare the computer for disassembly (Preparation for disassembly on page 37).
  • Page 81 Disconnect the fan cable from the system board connector labeled CPUFAN (1), and then lift the fan sink from atop the processor (2). CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor.
  • Page 82: Processor

    Processor Description Spare part number Intel Core i7 processor 4770, 3.4 GHz, 8-MB L3 cache, 86W 727373-001 Intel Core i5 processors 4670, 3.4 GHz, 6-MB L3 cache, 86W 727381-001 4570, 3.2 GHz, 6-MB L3 cache, 86W 727380-001 Prepare the computer for disassembly (Preparation for disassembly on page 37).
  • Page 83: Speaker

    NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. Speaker Description Spare part number...
  • Page 84: Smart Cover Lock (solenoid Lock)

    Smart Cover Lock (solenoid lock) Description Spare part number Solenoid lock 641498-001 NOTE: The Smart Cover Lock is an optional feature included on some models only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components.
  • Page 85 From the outside, rear side of the chassis, use the Smart Cover FailSafe Key to remove the tamper- proof screw(s) that secure the Smart Cover Lock to the chassis. CAUTION: After you remove the screws, the lock may fall into the computer. Hold the lock while removing the screws to avoid damaging the lock or internal components.
  • Page 86 Place the lock up against the tab at the top of the installation location on the rear of the chassis. From the outside of the chassis, line up the screw holes and install both security screws. Plug the connector into the system board connector. Insert the cable into the clip on the back of the system board USB port.
  • Page 87: Hood Sensor

    Hood sensor Description Spare part number Hood sensor 638816-001 Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the access panel (Access panel on page 38). Disconnect the cable from the system board connector labeled HSENSE (1). Using a tool, remove the sensor from the slot by pushing it into the computer to remove it (2).
  • Page 88: Fan

    Description Spare part number 636922-001 Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the access panel (Access panel on page 38). From the outside, rear side of the chassis, remove the three silver Phillips screws that secure the fan to the chassis.
  • Page 89 Lift the fan out of the chassis (2). To install the fan, reverse the removal procedure. Be sure to orient the air flow out of the computer.
  • Page 90: Power Supply

    Power supply NOTE: System board appearance may vary. Description Spare part number Power supply, 320W, 92% efficient 702452-001 Power supply, 320W, 90% efficient 702453-001 Power supply, 320W 702454-001 Power supply, HV, 320W 707906-001 Prepare the computer for disassembly (Preparation for disassembly on page 37).
  • Page 91 Remove the power cables from the clip on the base pan. From the outside, rear of the chassis, remove the four silver Torx T15 screws that connect the power supply to the chassis. Press the tab (1) on the base pan in front of the power supply that holds it in place. Power supply...
  • Page 92 Slide the power supply toward the front of the computer (2), rotate slightly into the computer so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (3). To install the power supply, reverse the removal procedure.
  • Page 93: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. NOTE: System board appearance may vary. Description Spare part number System board for use in models without Windows 8 696794-001 System board for use in models with Windows 8 Standard 696794-501 System board for use in models with Windows 8 Professional 696794-601...
  • Page 94 Slide the board toward the side of the chassis to disengage it from the system board connector , and then lift the extension board from the chassis (2). Remove the eight Torx T15 screws (1) that secure the system board to the chassis. Slide the system board toward the front of the computer to disengage the I/O panel, and then lift the system board out of the computer (2).
  • Page 95: Removal And Replacement Procedures: Small Form Factor (sff)

    Removal and replacement procedures: Small Form Factor (SFF) Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
  • Page 96: Access Panel

    Access panel Description Spare part number Access panel 732760-001 Prepare the computer for disassembly (Preparation for disassembly on page 85). Lift up on the access panel handle (1) then lift the access panel off the computer (2). To install the access panel, reverse the removal procedure. Chapter 6 Removal and replacement procedures: Small Form Factor (SFF)
  • Page 97: Front Bezel

    Front bezel Description Spare part number Front bezel 732757-001 Optical drive bezel blank 732769-001 Prepare the computer for disassembly (Preparation for disassembly on page 85). Remove the access panel (Access panel on page 86). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). To install the front bezel, reverse the removal procedure.
  • Page 98: Front Bezel Security

    Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for disassembly on page 85). If the computer is on a stand, remove the computer from the stand. Remove the access panel (Access panel on page 86).
  • Page 99 Install the security screw through the middle front bezel release tab to secure the front bezel in place. Front bezel security...
  • Page 100: Bezel Blanks

    Bezel blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: Remove the access panel (Access panel on page 86). Remove the front bezel (Front bezel on page 87).
  • Page 101: Memory

    Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
  • Page 102: Installing Dimms

    The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. NOTE: Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance. The system will operate in single channel mode if the DIMM sockets are populated in one channel ●...
  • Page 103 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets.
  • Page 104: Expansion Card

    Expansion card Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 720837-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001 AMD Radeon HD8350 DH PCIe x16 graphics card, 1 GB DDR3 717220-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe module 695915-001...
  • Page 105 Release the slot cover retention latch that secures the slot covers by lifting the green tab on the latch and rotating the latch to the open position. Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
  • Page 106 If you are removing a PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2).
  • Page 107 If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis.
  • Page 108: System Board Connections

    Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. Reconfigure the computer, if necessary. System board connections Refer to the following illustration and table to identify the system board connectors for your model. System Board Connector System Board Label Color...
  • Page 109: Drives

    System Board Connector System Board Label Color Component SATA 3.0 SATA0 dark blue Primary Hard Drive SATA 3.0 SATA3 light blue Any SATA Device other than the Primary Hard Drive SATA 3.0 SATA1 light blue Any SATA Device other than the Primary Hard Drive SATA 3.0 SATA2...
  • Page 110 When installing drives, follow these guidelines: The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA ● connector on the system board labeled SATA0. Connect secondary hard drives and optical drives to one of the light blue SATA connectors on the ●...
  • Page 111: Drive Positions

    CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.
  • Page 112: Removing A 3.5-inch Device

    Removing a 3.5-inch device CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page 85). Remove the access panel (Access panel on page 86).
  • Page 113: Installing A 3.5-inch Device

    Installing a 3.5-inch device Prepare the computer for disassembly (Preparation for disassembly on page 85). Remove the access panel (Access panel on page 86). Remove the front bezel (Front bezel on page 87). If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank.
  • Page 114 Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. If installing a USB 3.0 media card reader, you must use the USB 3.0 to USB 2.0 adapter and connect the adapter cable from the media card reader to the USB 2.0 connector on the system board labeled MEDIA.
  • Page 115: Removing A Slim Optical Drive

    Removing a slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page 85). Remove the access panel (Access panel on page 86).
  • Page 116: Installing A Slim Optical Drive

    Installing a slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page 85). If the computer is on a stand, remove the computer from the stand. Remove the access panel (Access panel on page 86). Remove the front bezel (Front bezel on page 87) if you are installing a drive in a bay covered by a bezel blank, then remove the bezel blank.
  • Page 117: Removing And Replacing A 3.5-inch Hard Drive

    Slide the optical drive through the front bezel all the way into the bay so that it locks in place (1), then connect the power cable (2) and data cable (3) to the rear of the drive. Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board.
  • Page 118 Pull the release lever next to the rear of the hard drive outward (1). While pulling the release lever out, slide the drive back until it stops, then lift the drive up and out of the bay (2). To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
  • Page 119 Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it forward until it stops and locks in place. Connect the power cable and data cable to the back of the hard drive. NOTE: The data cable for the primary hard drive must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems.
  • Page 120: Removing A 2.5-inch Hard Drive

    Removing a 2.5-inch hard drive Prepare the computer for disassembly (Preparation for disassembly on page 85). Remove the access panel (Access panel on page 86). Rotate the drive cage to its upright position. Disconnect the power cable and data cable from the back of the hard drive. Pull outward on the release lever at the rear of the drive (1) then slide the drive back until it stops and pull it down and out of the drive bay (2).
  • Page 121 Install four black and blue M3 isolation mounting guide screws (two on each side of the drive). NOTE: M3 metric isolation mounting guide screws can be purchased from HP. When replacing a drive, transfer the four M3 isolation mounting guide screws from the old drive to the new one.
  • Page 122: Power Supply

    Power supply Description Spare part number Power supply, 92% efficient 702455-001 Power supply, 90% efficient 702456-001 Power supply, standard 702457-001 WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer.
  • Page 123 Release the power supply cables from the cable retaining clip under the drive cage. Power supply...
  • Page 124 From the outside, rear of the computer, remove the three Torx screws that secure the power supply to the rear of the chassis. From the inside of the chassis, press the release button at the front of the power supply (1). Slide the power supply forward (2), and then lift it out of the chassis (3).
  • Page 125: Fan Duct

    Fan duct Description Spare part number Fan duct 727145-001 The fan duct sits between the front fan and the heat sink. Prepare the computer for disassembly (Preparation for disassembly on page 85). Remove the access panel (Access panel on page 86).
  • Page 126: Smart Cover Lock (solenoid Lock)

    Smart Cover Lock (solenoid lock) Description Spare part number Solenoid lock 732772-001 NOTE: The Smart Cover Lock is an optional feature included on some models only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components.
  • Page 127 From the outside, rear side of the chassis, remove the silver security screw that secures the solenoid lock to the chassis. From the inside of the chassis, disconnect the cable (1) from the system board connector labeled HLOCK. Remove the solenoid lock from the chassis (2). To install the solenoid lock, reverse the removal procedure.
  • Page 128 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF)
  • Page 129: Hood Sensor

    Hood sensor Description Spare part number Hood sensor 638816-001 Prepare the computer for disassembly (Preparation for disassembly on page 85). Remove the access panel (Access panel on page 86). Disconnect the cable from the system board connector labeled HSENSE (1). Using a tool, remove the sensor from the slot by pushing it into the computer to remove it (2).
  • Page 130: Cable Routing

    Cable routing Use the following image to determine proper cable routing in the Small Form Factor computer. Chapter 6 Removal and replacement procedures: Small Form Factor (SFF)
  • Page 131: Front I/o Assembly

    Front I/O assembly Description Spare part number Front I/O assembly 732755-001 Prepare the computer for disassembly (Preparation for disassembly on page 85). Remove the access panel (Access panel on page 86). Remove the front bezel (Front bezel on page 87). Rotate the drive cage to its upright position.
  • Page 132 Remove the cables from the cable clip under the drive cage. Remove the Torx T15 screw (1) that secures the assembly to the front of the chassis. Press the tab on the right side of the assembly (2) to disengage it from the chassis. Push the assembly into the chassis (3), and remove it from the chassis.
  • Page 133: Power Switch Assembly

    Power switch assembly Description Spare part number Power switch assembly 732756-001 Prepare the computer for disassembly (Preparation for disassembly on page 85). Remove the access panel (Access panel on page 86). Remove the front bezel (Front bezel on page 87). Rotate the drive cage to its upright position.
  • Page 134 Remove the cable from the cable clip under the drive cage. From the inside of the chassis, press down on the tab on the top of the power switch (1) to disengage the power switch from the chassis. Pull the power switch out the front of the chassis (2), while routing the cable through the hole in the chassis.
  • Page 135: Speaker

    Speaker Description Spare part number Speaker 727149-001 The speaker is attached to the front of the chassis under the rotating drive cage. Prepare the computer for disassembly (Preparation for disassembly on page 85). Remove the access panel (Access panel on page 86).
  • Page 136: Fan Sink

    Fan sink Description Spare part number Fan sink 727150-001 The fan sink is secured atop the processor with four captive Torx screws. The fan sink includes a heat sink and a fan. Prepare the computer for disassembly (Preparation for disassembly on page 85).
  • Page 137: Processor

    Disconnect the fan cable from the system board connector labeled CPUFAN (1), and then lift the heat sink from atop the processor (2). When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.
  • Page 138 Rotate the locking lever to its full open position (1). Raise and rotate the microprocessor retainer to its fully open position (2). Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage.
  • Page 139: System Board

    System board Description Spare part number System board for use in models without Windows 8 (includes thermal material) 696794-001 System board for use in models with Windows 8 Standard (includes thermal material) 696794-501 System board for use in models with Windows 8 Professional (includes thermal material) 696794-601 System board for use in models with NetClone (includes thermal material) 727722-001...
  • Page 140: Changing From Desktop To Tower Configuration

    Slide the system board toward the front of the chassis to disengage the connectors (2), and then lift the system board up and out of the chassis (3). To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS.
  • Page 141 Orient the computer so that its right side is facing down and place the computer in the optional stand. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. Reconnect the power cord and any external devices, then turn on the computer. NOTE: Ensure at least 10.2 centimeters (4 inches) of space on all sides of the computer remains clear and free of obstructions.
  • Page 142: Computer Setup (f10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, ●...
  • Page 143: Using Computer Setup (f10) Utilities

    Enable or disable removable media boot ability. ● Solve system configuration errors detected but not automatically fixed during the Power-On Self- ● Test (POST). Replicate the system setup by saving system configuration information on a USB device and ● restoring it on one or more computers. Execute self-tests on a specified ATA hard drive (when supported by drive).
  • Page 144: Computer Setup-file

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 7-1 Computer Setup—File Option Description System Information Lists: Product name ● SKU number ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ●...
  • Page 145: Computer Setup-storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 7-2 Computer Setup—Storage Option Description Device Lists all installed BIOS-controlled storage devices. Configuration When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware version, serial number, connector color.
  • Page 146 Table 7-2 Computer Setup—Storage (continued) Storage Options SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system. There are three supported options: IDE, RAID, and AHCI (default). CAUTION: SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes.
  • Page 147 Table 7-2 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self- tests is attached to the system.
  • Page 148: Computer Setup-security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 7-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 149 Table 7-3 Computer Setup—Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: Embedded security device ● System audio ● USB controller (varies by model) ● Network controller ● NOTE: You must disable AMT before trying to hide the network controller. Serial port ●...
  • Page 150 Table 7-3 Computer Setup—Security (continued) Master Boot Record Enables/disables Master Boot Record (MBR) security. Security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities.
  • Page 151 Table 7-3 Computer Setup—Security (continued) System Security Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. (these options are Default is enabled. hardware dependent) SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the processor.
  • Page 152 Table 7-3 Computer Setup—Security (continued) System Security OS management of Embedded Security Device (enable/disable) - This option allows the user to limit (continued) OS control of the Embedded Security Device. Default is enabled. This option is automatically disabled if Trusted Execution Technology is enabled. Reset of Embedded Security Device through OS (enable/disable) - This option allows the user ●...
  • Page 153: Computer Setup-power

    Table 7-3 Computer Setup—Security (continued) Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys. Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f ● keys to access items before the operating system loads. Default is disabled. NOTE: If Windows 8 detects a serious error, it will interrupt the boot process automatically and display advanced boot options.
  • Page 154 Table 7-4 Computer Setup—Power (continued) Hardware Power SATA Power Management – Enables or disables SATA bus and/or device power management. Management Default is enabled. S5 Maximum Power Savings – Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0.5 Watt power usage.
  • Page 155: Computer Setup-advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 7-5 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ●...
  • Page 156 Table 7-5 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems.
  • Page 157: Recovering The Configuration Settings

    Table 7-5 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: AMT (enable/disable).
  • Page 158: Troubleshooting Without Diagnostics

    Troubleshooting without diagnostics This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions. NOTE: For information on specific error messages that may appear on the screen during Power-On Self-Test (POST) at startup, refer to Appendix A,...
  • Page 159: Helpful Hints

    If you recently installed new software, uninstall the software and see if the computer functions ● properly. Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When ● booting the operating system, use “Last Known Configuration.” Refer to the comprehensive online technical support at http://www.hp.com/support.
  • Page 160 Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are ● error codes that will help you diagnose the problem. Refer to Appendix A, POST error messages on page 187 for more information.
  • Page 161: Solving General Problems

    Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 162 Cursor will not move using the arrow keys on the keypad. Cause Solution Num Lock key is turned on. Press the Num Lock key. The Num Lock light must be off if you want to use the arrow keys on the keypad. You can also disable or enable the Num Lock key in Computer Setup at...
  • Page 163 Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: Close unnecessary applications to free up memory.
  • Page 164 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.
  • Page 165: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).
  • Page 166: Solving Hard Drive Problems

    Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage.
  • Page 167 Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with In Windows 7, click Start, expand Computer, and right- a file. click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then click File Explorer from the list of applications.
  • Page 168 Nonsystem disk/NTLDR missing message. Cause Solution Bootable hard drive is not attached as first in a multi-hard If attempting to boot from a hard drive, ensure it is attached to drive configuration. the system board dark blue SATA connector. Run the Computer Setup utility and select Storage > Boot Bootable hard drive is not listed first in the Boot Order.
  • Page 169: Solving Media Card Reader Problems

    Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.
  • Page 170: Solving Display Problems

    Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
  • Page 171 Blank screen (no video). Cause Solution You may have a screen blanking utility installed or energy Press any key or click the mouse button and type your saver features are enabled. password (if set). System ROM is corrupted; system is running in Boot Block Reflash the system ROM with the latest BIOS image.
  • Page 172 Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: Reseat the graphics card (if applicable).
  • Page 173 The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor Be sure the monitor cable is securely connected to the may be incorrectly adjusted. computer. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart.
  • Page 174 “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the Restart the computer and enter Safe Mode. Change the monitor supports. settings to a supported setting then restart the computer so that the new settings take effect.
  • Page 175 Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat panel monitors using an analog VGA input connection only). Cause Solution Flat panel monitor’s internal digital conversion circuits may be Select the monitor’s Auto-Adjustment option in the unable to correctly interpret the output synchronization of the monitor’s on-screen display menu.
  • Page 176: Solving Audio Problems

    Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
  • Page 177 Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.
  • Page 178: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.
  • Page 179: Solving Keyboard And Mouse Problems

    Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application.
  • Page 180 Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard needs repairs. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep date, do not hold down the power button for more than four seconds.
  • Page 181: Solving Hardware Installation Problems

    Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions.
  • Page 182 Table 8-1 Solving Hardware Installation Problems (continued) A new device is not recognized as part of the system. Cause Solution When the system advised you of changes to the configuration, Reboot the computer and follow the instructions for accepting you did not accept them. the changes.
  • Page 183 Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
  • Page 184: Solving Network Problems

    Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table 8-2 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled.
  • Page 185 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
  • Page 186 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.
  • Page 187: Solving Memory Problems

    Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted. Reinstall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 8. If necessary, download the softpaq from the web (from a different computer).
  • Page 188 NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual- channel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), third- party data storage, and other management functions.
  • Page 189: Solving Processor Problems

    Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module.
  • Page 190: Solving Cd-rom And Dvd Problems

    Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in...
  • Page 191 Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock.
  • Page 192: Solving Usb Flash Drive Problems

    Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. Try using a slower speed when recording. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers.
  • Page 193: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 194 Unable to connect to the Internet. Cause Solution The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.) IP address is not configured properly.
  • Page 195: Solving Software Problems

    Solving software problems Most software problems occur as a result of the following: The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ●...
  • Page 196 Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu.
  • Page 197: Post Error Messages

    POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 198: Post Numeric Codes And Text Messages

    POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Control panel message Description Recommended action...
  • Page 199 Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. Reset the date and time under Control Panel (Computer Setup can also be used). If RTC (real-time clock) battery may need to the problem persists, replace the RTC be replaced.
  • Page 200 Control panel message Description Recommended action 301-Keyboard Error Keyboard failure. Reconnect keyboard with computer turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed. Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller. Reconnect keyboard with computer turned off.
  • Page 201 Control panel message Description Recommended action 514-CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may Reseat CPU or chassis fan. have malfunctioned. Reseat fan cable. Replace CPU or chassis fan. 515-Power Supply fan not detected Power supply fan is not connected or may Reseat power supply fan.
  • Page 202 Control panel message Description Recommended action 1152-Serial Port B Address Conflict Detected Both external and internal serial ports are Remove any serial port expansion assigned to COM2. cards. Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 200.) Reconfigure card resources and/or run Computer Setup or Windows utilities.
  • Page 203 Control panel message Description Recommended action 2200-PMM Allocation Error during MEBx Memory error during POST execution of the Reboot the computer. Download Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM. memory modules, and reboot the computer.
  • Page 204 Control panel message Description Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx Reboot the computer. resulted in a failure. If the error persists, update to the latest BIOS version. If the error still persists, replace the system board.
  • Page 205 Control panel message Description Recommended action 2220-USB Key Provisioning file has Provisioning file contained on the USB key is Reboot the computer. mismatch version not a valid version for the current ME If the error persists and system BIOS firmware. has been recently updated, restore previous system BIOS version.
  • Page 206: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed.
  • Page 207 Activity Beeps Possible cause Recommended action Red Power LED flashes two Processor thermal Ensure that the computer air vents are not times, once every second, protection activated: blocked and the processor cooling fan is followed by a two second running. A fan may be blocked or pause.
  • Page 208 Activity Beeps Possible cause Recommended action Red Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, Reseat the graphics card. followed by a two second pause. Beeps stop after fifth Replace the graphics card. iteration but LEDs continue until problem is solved.
  • Page 209 Activity Beeps Possible cause Recommended action Red Power LED flashes eleven The current processor does Install a TXT capable processor. times, once every second, not support a feature Disable TXT in the Computer Setup (F10) followed by a two second previously enabled on this utility.
  • Page 210: Password Security And Resetting Cmos

    10 Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
  • Page 211: Resetting The Password Jumper

    Resetting the password jumper CAUTION: If you enable the stringent security feature in Computer Setup and you forget the setup password or the power-on password, the computer is inaccessible and can no longer be used. Enabling the stringent password disables the ability to reset the password by moving the jumper on the system board.
  • Page 212: Clearing And Resetting The Cmos

    Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features. To establish new passwords, repeat steps 1 through 4, replace the password jumper on pins 1 and 2, then repeat steps 6 through 8.
  • Page 213 Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts &...
  • Page 214: 11 Hp Pc Hardware Diagnostics

    11 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP includes on all products. This tool can even be used if the computer will not boot to the operating system. Why run HP PC Hardware Diagnostics – UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found.
  • Page 215: Downloading Hp Pc Hardware Diagnostics To A Usb Device

    After pressing F2, the BIOS sequentially searches three places for the system diagnostics: First – a connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 205).
  • Page 216: 12 System Backup And Recovery

    12 System backup and recovery Backing up, restoring, and recovering in Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
  • Page 217: Creating Recovery Media And Backups

    Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
  • Page 218: Restoring And Recovering Using Windows 8 Tools

    Restoring and recovering using Windows 8 tools Windows recovery tools provide access to several options for recovering your system. Choose the method that best matches your situation and level of expertise: If you need to restore your personal files and data, you can use Windows File History to restore ●...
  • Page 219: Using Windows 8 Reset

    If Windows is responding, use these steps to start Refresh: On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. Click Settings. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.
  • Page 220: Recovery Using The Windows 8 Recovery Usb Flash Drive

    Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. If Windows is not responding, use these steps to start Reset: If possible, back up all personal files.
  • Page 221: Recovery Using Windows 8 Operating System Media (purchased Separately)

    Recovery using Windows 8 operating system media (purchased separately) This recovery process requires Windows 8 operating system media, which can be ordered from the support website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the media by calling support.
  • Page 222: Backing Up, Restoring, And Recovering In Windows 7

    Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
  • Page 223: Creating Recovery Media Using Hp Recovery Manager (select Models Only)

    There are two types of recovery media. To determine which steps to follow for your computer: Click the Start button. Click All Programs. If Security and Protection is listed, continue with the steps in Creating recovery media ● using HP Recovery Manager (select models only) on page 213.
  • Page 224: Creating Recovery Discs With Hp Recovery Disc Creator (select Models Only)

    NOTE: You must use a USB flash drive with a capacity of at least 8 GB. Close all open programs. Insert the USB flash drive into a USB port on the computer. Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click Recovery Media Creation.
  • Page 225: Backing Up Your Information

    After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD: Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Driver disk. From the drop-down menu, select the drive for burning the recovery media. Click the Create button to start the burning process.
  • Page 226: System Recovery

    To start System Restore: Close all open programs. Click the Start button, right-click Computer, and then click Properties. Click System protection, System Restore, click Next, and then follow the on-screen instructions. System Recovery WARNING! This procedure will delete all user information. To prevent loss of information, be sure to back up all user information so you can restore it after recovery.
  • Page 227: System Recovery When Windows Is Not Responding

    Turn on the computer. When Windows has loaded, click the Start button, click All Programs. is listed, follow the steps in System Recovery when Windows is not responding on page 217. If Security and Protection is listed, continue with step 5. ●...
  • Page 228: Using Hp Recovery Disc Operating System Discs (select Models Only)

    CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any important data to a CD or DVD or to a USB flash drive. To perform a System Recovery using recovery media: If using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray. If you are using a recovery USB flash drive, insert it into a USB port.
  • Page 229 CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.
  • Page 230: Appendix A Battery Replacement

    Battery replacement The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery.
  • Page 231 Locate the battery and battery holder on the system board. NOTE: On some computer models, it may be necessary to remove an internal component to gain access to the battery. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery.
  • Page 232 Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.
  • Page 233: Appendix B Unlocking The Smart Cover Lock

    Unlocking the smart cover lock NOTE: The Smart Cover Lock is an optional feature included on some models only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components. The computer ships with the Smart Cover Lock in the unlocked position.
  • Page 234: Using The Smart Cover Failsafe Key To Remove The Smart Cover Lock

    Using the smart cover FailSafe key to remove the smart cover lock To open the access panel with the Smart Cover Lock engaged: Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs or USB flash drives, from the computer. Turn off the computer properly through the operating system, then turn off any external devices.
  • Page 235 Removing the Smart Cover Lock Screw from the Small Form Factor ● Removing the Smart Cover Lock Screw from the Ultra-slim Desktop ● You can now remove the access panel. To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screws. Using the smart cover FailSafe key to remove the smart cover lock...
  • Page 236: Appendix C Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 237: Country-specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
  • Page 238: Appendix D Specifications

    Specifications TWR specifications Chassis 15.7 in 39.9 cm Height 6.7 in 17.0 cm Width 17.4 in 44.2 cm Depth Approximate Weight 20.5 lb 9.3 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22° to 140°F -30° to 60°C Nonoperating NOTE: Operating temperature is derated 1.0°...
  • Page 239: Sff Specifications

    Rated Input Current 5.5A This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.
  • Page 240: Appendix D Specifications

    Rated Input Current This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.
  • Page 241: Index

    Index booting options access panel Full Boot 187 deleted files locked 152 Quick Boot 187 restoring for Windows 8 locking and unlocking 223 computer models 208 SFF removal and replacement DIMMs. See memory cable lock, spare part number disassembly preparation 14, 18, 22, 25 SFF spare part number 86 SFF 85...
  • Page 242 TWR spare part number 67 f11 recovery, Windows 8 208 TWR, spare part number 13, installing FailSafe Key 223 battery 220 front panel components SFF 2.5-inch hard drive 110 TWR spare part number 17, SFF 4 SFF 3.5-inch hard drive 107 TWR 3 SFF expansion card 94 TWR, spare part number 14,...
  • Page 243 memory modules TWR removal and spare part number 12, 17, replacement 80 rear fan 20, 25, 43, 91 TWR spare part number 80 TWR removal and monitor problems 160 TWR, spare part number 12, replacement 78 mouse TWR, spare part number 17 cleaning 33 power switch assembly rear panel components...
  • Page 244 SFF expansion card 94 setup password 200 system board removal and SFF media card reader 102 replacement 129 SFF slim optical drive 105 access panel, spare part system board, spare part Smart Cover Lock 223 number 20, 26 number 20, 25, 26 TWR 2.5-inch hard drive 61 disassembly preparation 85 Smart Cover Lock 223...
  • Page 245 TWR removal and power supply removal and steps for creating recovery replacement 83 replacement 80 discs 213 TWR spare part number 83 power supply, spare part steps for creating recovery TWR, spare part number 12, number 12, 18 media 213 power switch assembly removal steps for creating recovery USB system board connections...

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