HP ProDesk 400 G3 Small Form Factor Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Desktop
  5. ProDesk 400 G3 Small Form Factor
  6. Maintenance and service manual

HP ProDesk 400 G3 Small Form Factor Maintenance And Service Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Maintenance and Service Guide
HP ProDesk 400 G3 Small Form Factor

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the ProDesk 400 G3 Small Form Factor and is the answer not in the manual?

Questions and answers

Related Manuals for HP ProDesk 400 G3 Small Form Factor

Summary of Contents for HP ProDesk 400 G3 Small Form Factor

  • Page 1 Maintenance and Service Guide HP ProDesk 400 G3 Small Form Factor...
  • Page 2 Inc. Bluetooth is a trademark owned by its bound by the terms of the HP End User License Not all features are available in all editions of proprietor and used by HP Inc. under license.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ............................1 Standard configuration features ........................... 1 Serial number location ............................1 Front panel components ............................2 Rear panel components ............................3 2 Illustrated parts catalog ..........................4 Computer major components ..........................4 Cables and adapters .............................. 5 Misc parts ................................
  • Page 6 SMART ATA drives ..............................16 Cable management .............................. 16 4 Removal and replacement procedures: Small Form Factor ................17 Preparation for disassembly ..........................17 Access panel ................................. 18 Front bezel ................................18 Slim optical drive bezel blank ..........................19 Expansion card ..............................20 Drive cage ................................
  • Page 7 Clearing and resetting the BIOS ........................101 9 Using HP PC Hardware Diagnostics (UEFI) ..................... 102 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............102 10 System backup and recovery ........................104 Backing up, restoring, and recovering in Windows 8.1 or Windows 8 .............. 104 Creating recovery media and backups ....................
  • Page 8 Creating recovery media ......................... 107 Creating recovery media using HP Recovery Manager (select models only) ....107 Creating recovery discs with HP Recovery Disc Creator (select models only) ..... 108 Creating recovery discs ................108 Backing up your information ..................109 System Restore ..........................

  • Page 9: Product Features

    Standard configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. NOTE: This computer model can be used in a tower orientation or a desktop orientation.

  • Page 10: Front Panel Components

    Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the slim optical drive bay. Slim Optical Drive (optional) Headphone Connector SD Card Reader (optional) Hard Drive Activity Light USB 3.0 Ports (blue) Dual-State Power Button Microphone Connector NOTE: The Power On Light is normally white when the power is on.

  • Page 11: Rear Panel Components

    Power Cord Connector NOTE: An optional second serial port and an optional parallel port are available from HP. When a graphics card is installed in one of the system board slots, the video connectors on the graphics card and the integrated graphics on the system board may be used at the same time.

  • Page 12: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components This chapter provides part information for all chassis. Item Description System board (includes replacement thermal material) Front bezel Access panel Power supply, 180W, Energy Star 6.0 Memory modules (PC4,17000, CL15) 16-GB 8-GB 4-GB Processors (include replacement thermal material) Chapter 2 Illustrated parts catalog...

  • Page 13: Cables And Adapters

    Item Description Intel Core i7 6700 (3.4-GHz, 8-MB L3 cache), 65W Intel Core i5 6600 (3.3-GHz, 6-MB L3 cache), 65W Intel Core i5 6500 (3.2-GHz, 6-MB L3 cache), 65W Intel Core i3 6320 (3.9-GHz, 4-MB L3 cache), 65W Intel Core i3 6300 (3.8-GHz, 4-MB L3 cache), 65W Intel Core i3 6100 (3.7-GHz, 3-MB L3 cache), 65W Intel Pentium G4520 (3.6-GHz, 3-MB L3 cache), 65W Intel Pentium G4500 (3.5-GHz, 3-MB L3 cache), 65W...

  • Page 14: Misc Parts

    Misc parts Item Description Front I/O assembly Fan sink (includes replacement thermal material) SATA data cable, 150 mm, 2 straight ends SATA data cable, 200 mm, 2 straight ends Speaker Power switch assembly Printer port, PCI card GeForce GT 730 graphics card, 2 GB, DDR3, PCIe x8 Nvidia NVS 310 graphics card, 512 MB, DDR3, PCIe x16 (not illustrated) WLAN modules Intel 802.11 a/b/g/n (2x2) + Bluetooth 4.0 Wireless NIC...
  • Page 15 Intel PRO/1000 single port GbE NIC, includes bracket Card reader, 14-in-1, USB 2.0 Rubber feet Optical drive bezel blank Grommet, hard drive HP Ultraslim Keyed Cable Lock HP Dual Head Keyed Cable Lock HP Master Keyed Cable Lock, 10mm Chassis stand Power cord WLAN antennas Mouse...

  • Page 16: Drives

    Drives Item Description Hard drive 2 TB, 7200 rpm, 3.5 inch 1 TB, 7200 rpm, 3.5 inch 1 TB hard drive, hybrid SSD 500 GB, 7200 rpm, 3.5 inch 500 GB, 7200 rpm, 2.5 inch, self-encrypting (SED) 500 GB, 5400 rpm, 2.5 inch, FIPS 500 GB hard drive, hybrid SSD 512-GB Solid-state Drive (SSD), 3D, NAND 256-GB Solid-state Drive (SSD), 3D, NAND...

  • Page 17: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 18: Generating Static

    Generating static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Relative Humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker...

  • Page 19: Grounding The Work Area

    ● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground. Static Shielding Protection Levels Method Voltage...

  • Page 20: Operating Guidelines

    Transparent metallized shielding bags ● ● Transparent shielding tubes Operating guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides ●...

  • Page 21: Cleaning The Keyboard

    To clean the computer case, follow the procedures described below: To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water.

  • Page 22: Service Considerations

    The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 23: Lithium Coin Cell Battery

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives...

  • Page 24: Sata Hard Drive Cables

    SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.

  • Page 25: Removal And Replacement Procedures: Small Form Factor

    Removal and replacement procedures: Small Form Factor Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.

  • Page 26: Access Panel

    Access panel Prepare the computer for disassembly (Preparation for disassembly on page 17). Loosen the thumbscrew on the rear of the computer (1) then slide the panel back (2) and lift if off the computer (3). To install the access panel, reverse the removal procedure. Front bezel Prepare the computer for disassembly (Preparation for disassembly on page...

  • Page 27: Slim Optical Drive Bezel Blank

    Slim optical drive bezel blank On some models, there is a bezel blank covering the slim optical drive bay that needs to be removed before installing an optical drive. To remove a bezel blank: Remove the access panel (Access panel on page 18).

  • Page 28: Expansion Card

    Expansion card Description Printer port, PCI card GeForce GT 730 graphics card, 2 GB, DDR3, PCIe x8 Nvidia NVS 310 graphics card, 512 MB, DDR3, PCIe x16 Intel 802.11 a/b/g/n (2x2) + Bluetooth 4.0 Wireless NIC Intel Dual Band Wireless 7265NV 802.11 a/b/g/n (2x2) Wireless NIC Intel Dual Band Wireless 7265AN 802.11 a/b/g/n (2x2) Wireless NIC Intel Dual Band Wireless-AC 3165 WLAN module adapter, PCIe card...
  • Page 29 Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. If you are installing an expansion card in a vacant PCI Express x16 socket, remove the appropriate expansion slot cover on the back of the chassis.
  • Page 30 If you are removing a PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket.
  • Page 31 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis.

  • Page 32: Drive Cage

    Drive cage You can remove the drive cage from the computer. You must remove the optical drive to remove the drive cage. Remove the hard drive from the cage after removing the drive cage. Prepare the computer for disassembly (Preparation for disassembly on page 17).
  • Page 33 Press inward on the drive cage release latch (1), rotate the drive cage up (2), and then slide the tabs on the side of the drive cage out of the chassis (3). To install the drive cage, reverse the removal procedure. Drive cage...

  • Page 34: Memory

    Memory Description 16-GB, PC4-17000 8-GB, PC4-17000 4-GB, PC4-17000 The computer comes with double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to two industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.

  • Page 35: Removing And Installing Dimms

    ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. The system will operate in a higher-performing dual channel mode if the memory capacity of the DIMM ● in Channel A is equal to the memory capacity of the DIMM in Channel B. ●...
  • Page 36 To install a memory module, open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.

  • Page 37: System Board Connections

    System board connections Refer to the following illustration and table to identify the system board connectors for your model. System Board Connector System Board Label Color Component PCI Express x16 X16PCIEXP black Expansion Card PCI Express x1 X1PCIEXP1 black Expansion Card DIMM3 (Channel A) DIMM3 black...

  • Page 38: Drives

    Drives Hard drive 2 TB, 7200 rpm, 3.5 inch 1 TB, 7200 rpm, 3.5 inch 1 TB hard drive, hybrid SSD 500 GB, 7200 rpm, 3.5 inch 500 GB, 7200 rpm, 2.5 inch, self-encrypting (SED) 500 GB, 5400 rpm, 2.5 inch, FIPS 500 GB hard drive, hybrid SSD 512-GB Solid-state Drive (SSD), 3D, NAND 256-GB Solid-state Drive (SSD), 3D, NAND...

  • Page 39: Drive Positions

    CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity.

  • Page 40: Installing A 9.5Mm Slim Optical Drive

    Disconnect the power cable (1) and data cable (2) from the rear of the optical drive. Press the release lever on the back of the drive (3), and then slide the drive out of the front of the chassis (4). CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable.

  • Page 41: Removing And Replacing A Hard Drive

    Slide the optical drive through the front bezel all the way into the bay (1) so that it locks in place (2), and then connect the power cable (3) and data cable (4) to the rear of the drive. Connect the opposite end of the data cable to the light blue SATA connector on the system board labeled SATA1.
  • Page 42 ● If you are removing a 2.5-inch hard drive, remove the four screws that secure the drive to the drive cage (1) to release the drive (2). Install the new drive in the drive cage. ● If you are installing a 3.5-inch hard drive, slide the drive in the drive cage (1) and secure the drive with four 6-32 standard screws (2).
  • Page 43 ● If you are installing a 2.5-inch hard drive, place the drive in the drive cage (1) and secure the drive with four M3 metric screws (2). NOTE: The four screw holes for the 2.5-inch hard drive are stamped “B” on the top of the drive cage.
  • Page 44 Connect the power cable (1) and data cable (2) to the rear of the hard drive, and route the cables through the retainer clip (3). Slide the optical drive through the front bezel all the way into the bay (1) so that it locks in place (2), and then connect the power cable (3) and data cable (4) to the rear of the drive.

  • Page 45: Fan

    The fan is attached to the rear of the chassis with two Phillips screws. Prepare the computer for disassembly (Preparation for disassembly on page 17). Remove the access panel (Access panel on page 18). From the outside, rear of the chassis, remove the two Phillips screws that secure the fan to the chassis. From inside the chassis, disconnect the fan cable from the system board connector labeled CHFAN (1).

  • Page 46: Fan Sink

    Fan sink The fan sink is secured atop the processor with four captive Torx screws. The fan sink includes a heat sink and a fan. Prepare the computer for disassembly (Preparation for disassembly on page 17). Remove the access panel (Access panel on page 18).

  • Page 47: Processor

    After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. Processor...

  • Page 48: Power Supply

    WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The power supply is located at the rear of the chassis. It is held in place by three Torx screws outside of the chassis.
  • Page 49 From the inside of the chassis, slide the power supply forward, and then lift it out of the chassis. To install the power supply, reverse the removal procedure. CAUTION: When installing the power supply cables, make sure they are properly positioned in the clip under the drive cage.

  • Page 50: Front I/O Assembly

    Front I/O assembly Prepare the computer for disassembly (Preparation for disassembly on page 17). Remove the access panel (Access panel on page 18). Remove the front bezel (Front bezel on page 18). Remove the drive cage (Drive cage on page 24).

  • Page 51: Power Switch Assembly

    Power switch assembly The power switch assembly is attached to the front of the chassis under the drive cage. Prepare the computer for disassembly (Preparation for disassembly on page 17). Remove the access panel (Access panel on page 18). Remove the front bezel (Front bezel on page 18).

  • Page 52: Speaker

    Speaker The speaker is attached to the front of the chassis under the drive cage. Prepare the computer for disassembly (Preparation for disassembly on page 17). Remove the access panel (Access panel on page 18). Remove the front bezel (Front bezel on page 18).
  • Page 53 ● Memory modules (Memory on page Expansion cards (Expansion card on page ● ● Fan sink (Fan sink on page Processor (Processor on page ● Remove the drive cage (Drive cage on page 24). Disconnect cables from the system board. Remove the six Torx screws (1) that secure the system board to the chassis.

  • Page 54: System Board Callouts

    System board callouts Sys Bd Label Color Component Sys Bd Label Color Component Silver Processor SATA1 Light blue Any SATA Device other than the primary hard drive PWRCPU White 4-pin processor power SPKR White Speaker CPUFAN Processor fan SD RDR Black Card reader DIMM3...

  • Page 55: Changing From Desktop To Tower Configuration

    Orient the computer so that its right side is facing down and place the computer in the optional stand. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. Reconnect the power cord and any external devices, then turn on the computer.

  • Page 56: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. View the system configuration, including settings for processor, graphics, memory, audio, storage, ●...
  • Page 57 Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. To apply and save changes, select Main > Save Changes and Exit. If you have made changes that you do not want applied, select Ignore Changes and Exit.

  • Page 58: Computer Setup-Main

    Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to perform...
  • Page 59 Update BIOS Using Local Media ● Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com will copy the BIOS file to the correct location on the hard drive or USB device.

  • Page 60: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup—Security Option Description Set up BIOS Lets you set and enable a BIOS administrator password, which includes the following privileges: Administrator Password ●...
  • Page 61 Table 5-2 Computer Setup—Security (continued) ● Data Recovery Policy Select ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you select whether or not to execute recovery of a corrupted region if it is detected. Set Up BIOS Power-On Lets you set and enable a BIOS power-on password.

  • Page 62: Computer Setup-Advanced

    Table 5-2 Computer Setup—Security (continued) Default is ‘Unlock’. Cover Removal Sensor (Disabled/Notify user/Administrator password) Lets you disable the cover sensor or configure what action is taken if the computer cover was removed. Default is ‘Disabled’. NOTE: Notify user alerts the user with a POST error on the first boot after the sensor detects removal of the cover.
  • Page 63 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● Legacy Boot Order Specify the order in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Specify the order of attached hard drives.
  • Page 64 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Virtualization Technology for Directed I/O (VTd) (Intel only) Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled. PCI Express Slot x (enable/disable) Lets you disable individual expansion slots.
  • Page 65 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● Serial port B ● SATA0 ● SATA1 ● SATA2 ● SATA3 ● SATA5 Front USB ports ● ● Rear USB ports ● USB charging port function ● Media card reader Restrict USB Devices Specify the following categories of USB devices to enable: ●...
  • Page 66 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) This feature is designed to provide a visual indication of what sleep state the system is in. Each sleep state has a unique blink pattern. Default is disabled. NOTE: A normal shutdown goes to the S4 state for Windows 8 or later. S0 (On) = Solid white LED.

  • Page 67: Recovering The Configuration Settings

    Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Computer Setup–Main on page 50 in the Computer Setup—File table.) The Save to Removable Media option creates a file named HPSETUP.TXT on an inserted USB flash media device.

  • Page 68: Troubleshooting Without Diagnostics

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.

  • Page 69: Helpful Hints

    If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...

  • Page 70: Solving General Problems

    If you have installed an operating system other than the factory-installed operating system, check to be ● sure that it is supported on the system. If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded ● video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
  • Page 71 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
  • Page 72 Poor performance. Cause Solution Make sure the processor heat sink is installed properly. Hard drive is full. Transfer data from the hard drive to create more space on the hard drive. Low on memory. Add more memory. Hard drive fragmented. Defragment hard drive.
  • Page 73 Computer powered off automatically and the Power LED flashes red four times and then white two times. Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running. A fan may be blocked or not turning. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.

  • Page 74: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).

  • Page 75: Solving Hard Drive Problems

    Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8.1, on the Start screen type e, and then select File Explorer from the list of applications.
  • Page 76 Drive not found (identified). Cause Solution The device is attached to a SATA port that has been hidden in Run the Computer Setup utility and ensure Device Available is Computer Setup. selected for the device's SATA port in Advanced > Port Options. Drive responds slowly immediately after power-up.

  • Page 77: Solving Media Card Reader Problems

    Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Use the task manager to close programs that do not respond. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power.

  • Page 78: Solving Display Problems

    Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
  • Page 79 (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving display problems...
  • Page 80 Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: Reseat the graphics card (if applicable).
  • Page 81 The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may Be sure the monitor cable is securely connected to the be incorrectly adjusted. computer. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart.
  • Page 82 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.

  • Page 83: Solving Audio Problems

    Certain typed symbols do not appear correct. Cause Solution In Windows 7, click Start, select All Programs, select Accessories, select System Tools, and then select Character Map. In Windows 8.1, on the Start screen, type ch, and then select Character Map from the list of applications. In Windows 10, type ch in the taskbar search box, and then select Character Map from the list of applications.
  • Page 84 Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.

  • Page 85: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution To access Device Manager in Windows 8.1, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications.

  • Page 86: Solving Keyboard And Mouse Problems

    Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back Printer will not print. Cause Solution The printer may be out of paper.
  • Page 87 Mouse does not respond to movement or is too slow. Cause Solution Press the Ctrl keys at the same time (or press the Windows logo key) to display the Start menu. Use the arrow keys to select Shut Down and then press Enter.

  • Page 88: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.

  • Page 89: Solving Network Problems

    DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
  • Page 90 Table 6-2 Solving Network Problems (continued) Network driver does not detect network controller. Cause Solution To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Incorrect network driver.
  • Page 91 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.

  • Page 92: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 93: Solving Cd-Rom And Dvd Problems

    Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
  • Page 94 System will not boot from CD-ROM or DVD drive. Cause Solution Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not correct. Run the Computer Setup utility and change boot sequence in Advanced > Boot Options. Drive not found (identified).
  • Page 95 Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.

  • Page 96: Solving Usb Flash Drive Problems

    Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows.

  • Page 97: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 98 Unable to connect to the Internet. Cause Solution In the Browsing history section on the General tab, click the Delete button. Select the Cookies check box and click the Delete button. Windows 8.1: From the Start screen, type c, and then select Control Panel from the list of applications.

  • Page 99: Solving Software Problems

    ● sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.

  • Page 100: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes

    POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
  • Page 101 Control panel message Description Recommended action RTC (real-time clock) battery may need to problem persists, replace the RTC battery. See be replaced. the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
  • Page 102 Run the Drive Protection erroneous error message.) System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes...
  • Page 103 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Drive Hard drive is about to fail. (Some hard drives...
  • Page 104 Control panel message Description Recommended action Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of Memory Space for Option ROMs Recently added PCI expansion card contains an ▲ If a PCI expansion card was recently option ROM too large to download during POST. added, remove it to see if the problem remains.

  • Page 105: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling fan is Reseat fan. not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system BIOS Make sure system has proper airflow. has detected your machine was previously shut down to avoid overheating.
  • Page 106 Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. 2 second pause occurs after the last minor blink. ● ● Beep error code sequences occur for the first 5 iterations of the pattern and then stop. ●...

  • Page 107: Password Security And Resetting Cmos

    If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner. This scenario may not be covered under warranty.
  • Page 108 Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 109: Clearing And Resetting The Bios

    Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other Security settings. On Intel systems with advanced manageability features, the CMOS button will also partially unprovision AMT.

  • Page 110: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 111 Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 103...

  • Page 112: 10 System Backup And Recovery

    Backing up, restoring, and recovering in Windows 8.1 or Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 113: Using Reset When The System Is Not Responding

    For Windows 8, from the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows recovery USB flash drive on page 105.

  • Page 114: Recovery Using Windows Operating System Media (Purchased Separately)

    Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 115: Creating Recovery Media

    109. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 116: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 117: Backing Up Your Information

    Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Windows disk. From the drop-down menu, select the drive for burning the recovery media. Click the Create button to start the burning process. Label the disc after you create it, and store it in a secure place.

  • Page 118: System Recovery

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 119: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 120: Using Hp Recovery Disc Operating System Discs (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 121 After the repair is completed: Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install Recommended Applications. Backing up, restoring, and recovering in Windows 7 113...

  • Page 122: Appendix A Battery Replacement

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 123 Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up.
  • Page 124 Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.

  • Page 125: Appendix B Statement Of Volatility

    Download the latest BIOS (system ROM) from the HP website. Follow the instructions to flash the BIOS that are found on the website. Turn on the system, and while system is powering on, and after the HP splash screen, press the to enter BIOS setup screen.

  • Page 126: Appendix C Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 127: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 128: Appendix D Specifications

    Specifications Chassis (in the desktop position) 3.7 in 95 mm Height 10.6 in 270 mm Width 11.8 in 300 mm Depth Approximate Weight 9.8 lb 4.43 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range 50°...

  • Page 129: Index

    HP PC Hardware Diagnostics (UEFI) F10 Setup keyboard keys 13 downloading 102 access problem 62 CD-ROM or DVD problems 85 HP Recovery Disc Creator, using 108 f11 recovery, Windows 8 104 chasis types, illustrated 9 f11 recovery, Windows 8.1 104 cleaning installing...
  • Page 130 Internet access problems 89 power switch assembly removal and replacement illustrated 6 drive cage 24 removal and replacement 43 fan 37 keyboard power-on password 99 fan sink 38 cleaning 13 printer port (expansion), PCI card front bezel 18 keyboard problems 78 illustrated 6 front I/O assembly 42 printer problems 77...
  • Page 131 removal and replacement 44 Driver Recovery media 106 SATA connectors 15 f11 recovery 104 system board connections 29 hard drive recovery 104 System Recovery using Windows 7 operating system DVD 106 recovery media 111 recovery partition 104 System Recovery, Windows 7 110 restoring the hard drive 104 system restore points, creating Windows 8.1...

Table of Contents

Save PDF